Daniel Lubin

Contact

Address

Coral Springs, FL, 33065

Phone

754-***-****

E-mail

adv39v@r.postjobfree.com

Skills

Customer Relations

Precision and Accuracy

Attention to Detail

Data Entry and 10-Key

Data Analysis

Time Management

Microsoft Office, Word, Excell, and Powerpoint

Positive self-motivated professional seeking a career opportunity where my talents and abilities can be an invaluable asset and unlimited growth is based on performance and work ethic.

Work History

2022-08 - Current

Collections Specialist

ByzFunder,LLC., New York, NY

Monitored accounts for compliance with established payment plans and flagged non-compliances.

Counseled debtors on payment options and arranged installment agreements.

Used skip tracing and other techniques to locate debtors.

Recorded all information regarding financial status of customers.

Researched accounts and completed due diligence to resolve collection problems.

Maintained high volume of calls and met demands of busy and productive group.

Negotiated to collect balance in full.

Achieved performance goals on consistent basis.

Used probing techniques to determine debtors' reasons for delinquency.

Handled Number outbound and inbound calls daily with goal of collecting owed debt.

Researched, analyzed and settled Number disputes per week.

2022-05 - 2022-08

Collections Manager

Alternative Funding Group./Ocean Funding Corp., Fort Lauderdale, FL

Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

Supervised staff of collectors, monitoring phone calls and letters.

Researched and resolved accounts payable discrepancies.

Processed payments and applied to customer balances.

Contacted customers to discuss late payments and options for remitting amounts due.

Filed and addressed employee complaints in accordance with company policies and government regulations.

Adhered to established guidelines to increase profits and collect supplier payments.

Established procedures for collection of past due amounts.

Conducted investigations of customer accounts and payment histories.

Documented interactions in computer database and updated information.

Set up and updated customer accounts and CRM with interactions, payments and personal information.

Researched accounts and completed due diligence to resolve collection problems.

Contacted clients with past-due payments and actively monitored payments due from clients.

Facilitated successful internal and external audits through sound and thorough documentation.

Worked with legal resources and recovery teams to manage default issues.

Successfully implemented new technologies and process automations to encourage continuous improvement.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reviewed, researched and corrected discrepancies and customer concerns.

Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Investigated allegations to check validity and recommend actions to minimize risk.

Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.

Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.

Taught employees how to control risks at front line.

Coded and entered at least Number invoices each day into in-house accounting software.

2019-03 - 2020-06

Collections Analyst

BFS Capital, Coral Springs, FL

Negotiated to collect balance in full.

Processed payments and applied to customer balances.

Processed payments and contracts on accounts.

Researched accounts and completed due diligence to resolve collection problems.

Achieved performance goals on consistent basis.

Answering various inbound collection, customer service, and general inquiry calls.

Placing various outbound collections calls to determine delinquency and discuss reconciliation.

Gathering business and personal asset information.

Locating all possible contacts, ie. family, neighbors and landlords.

Running, updating, and managing credit reports.

Ordering, reviewing, and uploading field site inspections reports.

Keeping, maintaining, updating notes on multiple systems, i.e, Lending Front, Tracker, and Outreach.

Reviewing and resubmission of daily rejection report of ACH payments.

Handling and addressing all issues pertaining to Merchant Cash Advance contracts.

UCC filing look-ups and filings performed as collections tools during risk analysis.

2015-05 - 2018-08

Billing Specialist

Flexshopper Llc

Maintaining a call quota of a minimum of 100 calls daily

Ensuring all Lessees are in full comprehension of leasing terms and obligations established by Lessee

Comprehension and utilization of skip tracing software (TL0) in conjunction with monetary obligation

Monitoring company risk based on analytics efficiently and expeditiously

Serving as the initial point of contact with potential Lessees to market the benefit of utilizing our service as a financial alternative

Account management of a portfolio which consisted of 700-1000 Lessees in default of leasing terms required contact no more than 10 days via phone or email communication

Judicious and prudent negotiating skills which has led to being Top Billing Agent or in contention since hire date

Company standard and appointed to facilitate the transition and training of new hires on company's standards, policies, and goals

1st party recovery of financial obligation(s).

2014-03 - 2015-04

Account Manager/Investigator

American Recovery Specialists Inc

Collect in accordance withal state and federal laws inclusive of Fair Debt Collections Act (FDCPA)

Handle skip trace and repossession activity on pre-charge accounts via (TLO) software

Ensure that all accounts in the calling que are worked per business strategy

Make effective use of Prime Time calling periods

Independently negotiate with the customer on repayment schedules to client's satisfaction

Meet monthly standards and expectations of potential losses and repossessions to ensure market share security

Orchestrate the daily routes of Repossession Agents to facilitate asset recovery

Revive client relationship with consumer when communications channels have deteriorated

3rd party recovery of financial obligation(s)

2011-03 - 2011-08

Medical Collections Specialist

Patient Account Services Inc

Effectively communicate reconciliation of financial medical obligation to ensure services rendered by physician were satisfied

Demonstration of exceptional customer services to resolve complex billing issues

Fulfill daily call requirements via manual dialing or automated dialer

Exceed monthly quota assigned based on company metrics…

E.g

Liquidation rate vs dollars assigned

Comprehension and utilization of skip tracing software (TL0) in conjunction with monetary obligation

Company standard and appointed to facilitate the transition and training of new hires on company's standards, policies, goals, during infancy of Collection Department…

I.e.

Start-up phase

3rd party recovery of financial obligation(s)

2009-04 - 2010-02

Collections Specialist

American Express Inc

Maintain maximum productivity and facilitating immediate remittance while operating on automa ted dialer servicing Business and Personal Charge card customers of balances 10k or less

Providing superlative customer service to ensure brand dominance in the financial industry

Ensure that all accounts in the calling que are worked per business strategy…

E.g

Call model, script

Supersede company metrics established to gauge collection effectiveness…

E.g.…Top 5% percent of amongst colleague's company wide

1st party recovery of financial obligation(s)

2007-04 - 2009-01

Collections Specialist, Receivables

Specialist Inc

Maintain maximum productivity and facilitating immediate remittance while performing manual dialing or automated dialer servicing Business and Personal obligations deemed uncollectable, purchased, secured, unsecured…

Etc

Exemplary leaderships which led to training opportunities to assist new hires during the training process

Satisfaction of client requirements of gross and net dollars recovered to ensure market share security in a competitive market

Top Office Collector for majority of duration with company 3rd party recovery of financial obligations(s)

Education

Diploma

Lely High School - Naples, FL

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