Customer Service Telesales

ESEYIN OLUWABUNMI DEBORAH

E-mail: ****************@*****.***

Phone: +234**********

PROFESSIONAL PROFILE:

A goal oriented individual with good collaborative team spirit and effective interpersonal relationship, dynamic professional that has worked as a Customer service,Direct sales representative and Secretary with 4 years experience having Bachelor of Science (BSc) in Business administration from Kogi state University and National Diploma (ND) in Business administration from Crown Polytechnic, Ekiti.

HiA sufficiently motivated and solution oriented Individual with high ethical standard, good negotiating, communication skills and a team player with a well-developed capacity for smart work, can work with less supervision.

SKILLS AND ABILITIES

Excellent communication interpersonal skills.

Creative and Innovative.

Self-motivated and team player spirit.

Result oriented and target driven.

Impeccable character and high integrity with leadership skill.

Work with little or no supervision.

Strong writing and research skills.

PROFESSIONAL COURSES AND CERTIFICATES

Award in Human Resource Management (Synergy HR Solutions Limited)

Award in Project Management Professional (Synergy HR Solutions Limited)

Emotional Intelligence and Conflict management (Synergy HR Solutions Limited)

Employability and corporate credibility training (Synergy HR Solutions Limited)

ACADEMIC QUALIFICATIONS AND INSTITUTIONS ATTENDED WITH DATES

2019-2020 - National Youth Service Corp (NYSC)

2016- 2019 - BSc in Business Administration

Faculty of Management Sciences Kogi State University

(Second class upper)

2012- 2014 - National Diploma in Business Administration

Faculty of Management Crown Polytechnic, Odo Ado Ekiti

(Distinction)

2007 -2012 - West African Examination Council (WAEC)

Blessed International College Suleja,Niger State.

WORK EXPERIENCE WITH POSITION

2021- Present: Cway Nigeria Drinking water science and technology

Position held: Production Analyst/ Plant Hygienist

DUTIES

To ensure accurate stock reconciliation with other parties such as raw material and finished goods warehouse

To ensure availability of product on the SAP for commercial use

Production stock investigation and Management control

Posting of accurate Products recieved from Production staging area to Warehouse staging area on SAP

Ensure Implementation of all safety rules and regulations in Production in line with company management with 6s implementation

2019-2020: NYSC Eduwalts concierge limited (EWC)

Position held: Customer service/ Telesales Agents

DUTIES

Answers potential customer questions and follow- call up questions

Close sales and dialog customers through the purchasing process

Maintain record of 300 calls with Microsoft excel, collect and update call information when necessary

Cold calls, make new 50 outbound calls weekly to potential customers daily, meeting all quota for cold, active and inactive calls,

Key Accomplishment: Gained competence in people's management and development

2016_ Demik Enterprise

Position held: Direct Sales Representative

DUTIES

Sell products and service using solid arguments to prospective

Maintained positive business relationships to ensure future sales

2014 -2015: Omatech Nig. Limited Abuja

Position Held: Secretary

DUTIES

Meeting customers requirements

Attending to customers

Monitoring cashflow and keeping necessary documents

Key Accomplishment: Gained competence in people's management and documents

VOLUNTEER INVOLVEMENT

February 2020: Community Based Experience Scheme (COBES)

Warawa Local Government, Kano state Nigeria

Renovated classrooms at GGSS Warawa, Kano state

Fabricated sign post for GGSS Warawa, Kano state

Key Accomplishment: exposed to value of team work, flexibility and good communication skills

COMPETENCIES

Professional

Have the energy, determination and initiative needed to overcome insumountable obstacles

Highly intelligent, young well- articulate and dynamic professional with integrity

Being a key motivator within a team getting collegues to perform well above their average level

Personal

A strong communicator who is good at influencing people

Can handle criticism,put downs, arrogance persistence or patronizing behaviors.

COMPUTER LITERACY

Proficiency in computer applications (MS word, Excel, Power point).

HOBBIES

Reading, Meeting new people, surfing the internet for researches and swimming

REFEREES

Available On Request

Contact this candidate