English Teacher Remote Customer

MARY J. HERNÁNDEZ

**** ******** ** # * **** City,IA 52240 · 787-530 - 4806

**********@*****.***

Proactive expertise delivering support services and resolving customer complaints. Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Motivated to maintain customer satisfaction and contribute to company success. Demonstrate consistently strong work ethic and adherence to company policy and procedures.

EXPERIENCE

07/2019 TO 12/2021

BILINGUAL REMOTE CUSTOMER SERVICE (ENGLISH/SPANISH)

cdbg-dr (Linkactiv)

Respond to customer request for products, services and company information.

Offered advice and assistance to customers and paying attention to special needs or wants.

Answer inbound calls and outbound calls required by the company depending of the type of program.

09/2011 – 06/2019

ENGLISH TEACHER, department of education of puerto rico

Incorporated multiple types of teaching strategies into classroom. Planned and implemented integrated lessons to meet national standards. Graded and evaluated student assignments, papers, test and course work. Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

EDUCATION

07,2011 YEAR

BA LANGUAGE ART university of puerto rico (uprh) humacao,p.r

Completed professional development in English Teacher.

SKILLS

Bilingual English and Spanish

Inbound and outbound calling

Patient and empathetic

Understanding customer needs

Customer retention strategies

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