Customer Service Dance Instructor

Michelle Deidrick

Avon Lake, Ohio 440-***-****

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Qualifications Profile

Customer Service: Solid track record of communicating with customers to address enquiries, resolve issues, and ensure prompt service delivery, leading to improved retention and satisfaction levels.

Operations Management: Ability to support strategic decision-making, determine areas in need of improvement, liaise with senior management, and measure results against objectives.

Strategic Planning & Implementation: Expert in providing outstanding administrative and operational support to senior executives within high-energy business environments while streamlining operations and achieving company success.

Staff Management & Training: Capable of identifying as well as assessing training needs and put in place robust learning plans and organize training sessions/workshops, with realistic and challenging goals, enabling staff members to realize personal potential. Proficient in motivating workforce, developing positive relations between employees, and resolving conflicts to maintain healthy work environment.

Professional Experience

Target – Avon, OH

Senior Team Leader (6/2009 to Present)

Develop team objectives, assign tasks, set deadlines, promote an open communication culture, track team performance, identify training needs, resolve staff conflicts, report key findings to senior management, and complete performance reviews.

Administer store operations while establishing work procedures and processes that support company and departmental standards, procedures, and strategic directives. Address vendor concerns and respond to client inquiries to ensure seamless operations and realize operational effectiveness. Guide district managers on visits along with providing key updates. Enhance communication flow within all the staff members of the organization, resulting in increased coordination and cooperation. Serve as a mentor and a potential leader with an aim to drive organizational growth and attain corporate objectives.

Key Achievements:

Promoted a healthy competition among the staff members to boost productivity and efficiency.

Organized training sessions/workshops for employees to improve customer service skills and assume challenging roles within various departments.

Acknowledged by senior management for exhibiting strong work ethics and commitment to work as well as received strategic leadership award.

Supported in revamping the stores’ layouts and visual appearances to attract and facilitate more customers.

Performed various roles and took charge of underperforming departments to restore progress.

Team Leader (1/2002 to 6/2009)

Formulated and implemented effective strategies to promote team member adherence to company regulations and performance goals.

Supervised store operations while identifying and addressing areas of concerns/improvements. Spearheaded a competent cross-functional team to provide prompt service to customers along with monitoring team performance and conducting performance reviews. Assigned tasks and duties to staff members with an aim to minimize burden and manage workload, leading to improved productivity. Set adjacencies/planograms, promoted sales, planned daily routines, and updated current plans while assuring easy access for all store team members. Maintained a great-looking sales floor through signs, labels, and training.

Key Achievements:

Promoted to the role of Senior Team Leader on showcasing strong leadership and customer service skills.

Trained, mentored, and guided team members for senior positions while facilitating career progression.

Successfully completed all resets on time and correctly as well as directed teams to green store visits.

Additional Experience as Team Member at Target, Avon, OH and Dance Instructor at Dance FX

Educational Background

Lorain County Community College- Elyria, OH

Associates Degree

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