Customer Service Care Technician

BILLIE JEAN ALEXANDER

Bessemer, Alabama

205-***-**** ************@*****.***

CORE COMPETENCIES

• Sound knowledge of healthcare processes, medical services, and clinical procedures.

• Significant knowledge of administrative processes and business operations.

• Solid team player committed to quality performance and achieving organizational goals.

• Strong leadership ability, excellent interpersonal skills, and effective communication skills.

• Promote an environment conducive to effective teamwork, safety, and optimal productivity.

• Successfully work with diverse groups in various work environments.

• Utilize sound judgment implementing effective solutions to complex issues.

• Effective communicator and translator fluent in Spanish.

• Proficient in Microsoft Office, medical software, and various other software systems. SKILLS

Patient Safety Documentation Assessment & Evaluation Observation Regulatory Compliance Training Customer Service Event Planning Records Management Facilities Management Process Improvement PROFESSIONAL EXPERIENCE

St. Vincent’s, Birmingham, Alabama

Patient Care Technician/Operating Room Assistant, 10/2020 – Present

• Perform direct patient care functions ensuring quality patient care and patient safety.

• Obtain and record patient vital signs as well as monitor patient condition reporting any abnormal findings.

• Assist patients with daily care activities including mobility, nutrition, and personal hygiene.

• Provide care to patients before and after surgery maintaining excellent patient care.

• Provide pertinent information to patients per directions provided by physicians and nursing personal.

• Support licensed clinical personnel by helping to prepare patients for surgery and selecting instruments.

• Utilize proper sterilization techniques maintaining patient safety.

• Train personnel regarding organizational processes and system-wide procedures.

• Communicate effectively with the interdisciplinary team regarding patient’s care plan. El Sol, Birmingham, Alabama

Hostess, 08/2003 – Present

• Provide excellent customer service ensuring a quality customer experience and customer satisfaction.

• Coordinate and plan events from onset to completion ensuring event success.

• Manage administrative processes including records management and generating business reports.

• Inspect premises to ensure safety for guests, visitors, and staff.

• Adhered to all company guidelines and standards of operations. UAB Medical West, Bessemer, Alabama

Patient Care Technician 06/2019 – 12/2020

• Performed various clinical duties to support patient care per standards of operations.

• Obtained and recorded patient vital signs ensuring accuracy adhering to regulatory compliance.

• Assisted patients with daily living activities including personal hygiene, mobility, and nutrition.

• Adhered to hospital guidelines and communicated effectively with the medical team and patients.

• Maintained a clean and safe work environment for patients, staff, and visitors. EDUCATION

High School Diploma, 2018

Contact this candidate