Customer Service Access Representative

KIMBERLY THOMAS

**** ********* *** *******, ** **239 · 210-***-****

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AMERIT CONSULTING- HR DEEPARTMENT

DECEMBER 2020- PRESENT

PATIENT ACCESS REPRESENTATIVE, Amerit (change healthcare)

Made patient primary care appointment

Managed all rules of HIPAA when handling patient’s accounts

Maintained and was flexible with all breaks and lunches

Showed patience with all accounts and accomplished each task needed

JANUARY 2017- APRIL 2018

EARLY-STAGE COLLECTIONS, SOUTHWEST BUSINESS COORPORATION

Passing the fair debt collection practice act

Maintaining trust with financial institutions and members of those financial institutions

Making sure to provide excellent customer service on each call

Responsible for collecting payments as a third party for financial institutions

April 2014- January 2016

PRIVATE DUTY NURSE, EPIC HEALTH SERVICES

in charge of coordinating Dr. appointments, medications, and verifying how safe was home for patient environments

my patient’s care ranged from having CP, caring for tracheostomies, g- tube feedings, and monitoring vital signs

November 2011- April 2014

High Risk Infant Clinic Coordinator, Children’s Hospital of San Antonio

Accurately documented all elements of nursing assessment, treatments, medications

Managed team of medical professionals

Managed various general office duties such as managing multiple phone calls, completing insurance forms, and mailing monthly invoice statements

May 2005- November 2011

RN for NICU/NIMC, Children’s Hospital of San Antonio

Performed basic physical assessments of newborns and infants

Provided patient education

Implemented new floor assignments based on evaluation of staffing requirements

April 2004- October 2007

Member Service Associate, USAA

Licensed insurance agent

Assisted members with insurance policies by making recommendations appropriate for their life change

Maintained insurance licenses for 48 states

Provided excellent customer service to members

Received extensive training and customer service training throughout my employment

EDUCATION

APRIL 2004

ASSOCIATES IN NURSING, SAN ANTONIO COLLEGE

I had to leave my job at USAA to finish out the nursing program at SAC. I was on the committee to organize our graduation ceremony.

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