N NINA- GLENDA M. BRAMMER

B

CONTACT

253-***-****

adv13e@r.postjobfree.com

Auburn, WA 98001

ADDITIONAL-INFO

linkedin.com/in/nina-brammer-

84aa111b8

LANGUAGES

English, Native

Spanish, Native

SKILLS

Strong written, verbal and

interpersonal skills for

effective communication and

documentation.

Adept at managing time,

coordinating details, and

balancing competing demands

and problem solving.

Brings finely tuned attention to

detail and commitment to

quality to all assigned tasks.

Greenway Prime Suite EHR /

Microsoft Word, Excel, and

PowerPoint; Types 63 WPM.

PROFESSIONAL SUMMARY

Bilingual, performance-driven, customer service professional with strong communication and interpersonal skills. Quickly and accurately understands customer needs and consistently provides outstanding customer service. Takes initiative to improve efficiency, introduce new processes, and author fresh ideas. Recognized for successfully rising to presented challenges. Thrives in fast-paced, deadline-driven environment while being attentive to details and conscious of time. Always willing to go the extra mile to ensure 100% customer satisfaction. EXPERIENCE

MEMBER SERVICES SPECIALIST, HEALTH PLAN SERVICES

ADMINISTRATION Sep 2022 Feb 2023

Aston Carter - Kaiser Permanente, Bellevue, WA

Resolve complaints and inquires and provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Issues may be health plan related (e.g. medical coverage, claims, referrals, eligibility) or delivery system issues (e.g. appointment access, medical center service complaints, physician selection, fee quotes, patient billing issues. HR ASSISTANT Jul 2022 Sep 2022

Aston Carter - Amazon Covid Resource Center, Bellevue, WA Serve as the support contact for employees with questions about their time away from work due to illness.

Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Build customer trust by empathetic handling of sensitive issues. Receive queries via phone or web case and log contacts into the shared Service case management system.

Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate.

Assess new claims and make accurate classifications about the type of absence required.

Contact employees as needed and keep them updated on the status of their claim.

Ensure all tasks and decisions are rendered within SLA. Navigate ambiguous claim requests and apply good judgment about how to apply policy and regulations to the case in question. QUALIFICATIONS

Electronic Health Records

(EHR)

Payment Posting

Scheduling

HIPAA Compliance

Insurance Verification

Insurance Claim Processing

EOBs

Co-Payments

Deductibles

Government Payers Third Party

Payers

Worker's Compensation

Medical Billing

Medical Coding

ICD-9 -ICD-10

HCPCS

CPT Medical Terminology

Customer Care Training

Ted System

EDUCATION

DIPLOMA

Ultimate Medical Academy

CERTIFIED Of ACADEMIC

EXCELLENCE July 15, 2012

CERTIFIED MEDICAL BILLING

AND CODING March 3, 2013

Consumer Service Technical Support Representative April 2021 Dec 2021 Nintendo Redmond, WA

Providing over the phone and online connection support for the Nintendo gaming systems

Assisting consumers with setting up and/or using a wireless network with their Nintendo gaming system(s)

Troubleshooting connection problems including walking consumers’ through network security settings and router settings

Answering consumer questions regarding the online features of their Nintendo game systems

Documenting and forward consumer comments

Navigating computers via remote access

Troubleshooting online connection problems

Recording consumer feedback

Collecting, documenting, and researching technical problems to develop solutions and resources for the department BILINGUAL SPANISH SPEAKING CUSTOMER SERVICE GUEST

SPECIALIST Jan 2015 Jun 2020

BOOKING.COM, Bellevue, WA

Provided optimal support to customers and hoteliers with accommodation reservations, queries and complaint resolution Recognized with “WOW” company award twice

Implemented strategies of implementing good behaviors to enhance individual and team performances

Ensured satisfaction of guests and partners through creative problem solving.

INDEPENDENT CONTRACTOR / PRIME TIME FRESH DELIVERY DRIVER Jan 2016 Jan 2017

Amazon, Seattle, WA

Pick up packages from delivery stations, stores, warehouses and restaurants to deliver them to customers using directions from the Amazon Flex app within a pre-determined block of time as delivery requests become available

Delivery driver within the Soto, Seattle areas

Picked up multiple packages that are coded from warehouses, restaurants, stores for quick delivery to each registered Amazon customer to designated and requested drop off delivery locations Honest, reliable, dependable, neat and safe handler delivery driver of all packages.

CERTIFIED BI-LINGUAL FIELD INTERVIEWER Jan 2014 Jan 2016 Mathematica Policy Research, Seattle, WA

Conducted in-person / in-home interviews for the US Department of Health and Human Services with selected respondents using computer assisted personal interviewing (CAPI) or hard copy questionnaires Recorded and rated observations of the school, classroom or home environment

Digitally recorded information from the selected candidates to assist with improving government programs, resources, and services offered supervised onsite field staff

Dependability, Integrity, Professionalism and Independent Field Interviewer with an array of communication skills in both fluent English and Spanish

Adhering to complete confidentiality clauses of our organization as well as of the respondents we serve and to the projects to which we participate.

BILINGUAL DENTAL FRONT OFFICE RECEPTIONIST, •BILINGUAL Jan 2013 Jan 2014

Peak Dental of Tacoma, Tacoma, WA

(English / Spanish) Front Office Receptionist

Maintained patient accounts and coordinated general dentist, hygienist and oral surgeon schedules with accurate treatment times, while completing extensive billing and coding, verifying patient insurance eligibility, assisting doctors in providing prescriptions and overseeing all record keeping

Checked / confirmed expected daily production 2 days in advance Ensured completion of weekly / monthly schedules

Assisted with patient check-in responsibilities, scheduled patient appointments and obtained patient, social and health histories. HOUSING COUNSELOR Jan 2011 Jan 2013

Clear Point Credit Counseling, Northgate, WA

Assisted clients with reaching their financial goals, paying off debt in a DMP (Debt Management Program), adjusting their budget and reviewing and improving their Credit Report

Supported homeowner's rights and options with housing issues, educated clients on purchasing their first home and understanding Consumer Protection and Consumer Rights

Provided clients with ongoing support and assistance, participated in outreach events to promote services and free credit and housing counseling with additional consumer educational information provided by the Federal Trade Commission's office at the Mexican Consulate I became a dedicated advocate for our Hispanic communities I have been blessed to assist others on their path of financial achievement and dreams of either maintaining or purchasing a home From receiving financial education, starting fresh with an action plan, obtaining a budget to rebuilding credit and recovering from losses, all to successfully achieve financial independence and future security.

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