Support Specialist Customer Service

Bunny Relerford

**************@*****.*** 240-***-**** 202-***-****

OBJECTIVE

Customer service professional, skilled in problem solving and responsive to needs of customers, coworkers and management. I am poised, resourceful and adaptable to any office, retail or virtual center environment.

I am a self-starter with organizational abilities to handle multiple priorities and meet dead lined schedules.

OUALIFICATION

Professional phone manners; advanced Microsoft Office Suite; updating/maintenance of files/records; composition of routine and detailed correspondence. Certified to teach school –age children and monitor food program and all operational aspects of the business.

PROFESSIONAL EXPERIENCE

LIVEOPS INDEPENTDENT AGENT

Support Specialist for Qulipta, AbbVie Pharmacy, Liveops.com (Virtual Contact Center)

Responsible as a patient support specialist, serve the clients by acting as the voice of their brand, caring for their patients, educating them, answering questions, and able to demonstrate empathy while adapting to their needs.

Key Accomplishments:

Friendly, empathetic and engaging, ability to connect and foster trust and have maintained warm outbound leads

Completed the 3-week Certification for Support Specialist for Qulipta

Certificate of completion of all ALC Courses required to stay on as an agent for AbbVie Pharmacy

Managed all System requirements – Five-9, PRM and System personal computer operations

Comfortable managing multiple task and ability to balance efficiency with great service

ADMIN ASSISTANT/TEACHER/OPERATIONS COORDINATOR

St. Margaret of Scotland Early Learning Center, Capitol Heights, MD 20743

2011-2019

Responsible for the classroom in general supervision and management of students. Professionally prepared to be a teacher of young children, must have a warm feeling toward children, be sensitive to the needs of adults and children, and be willing to fulfill his/her responsibilities in accordance with the Center’s policies. Monitor the food program in accordance with the State of MD education food program. Operations coordinator make calls for all maintenance, employment, parents’ conferences, and etc. for resolution.

Key Accomplishments:

Completed with certification the 90 hour School - Age Course

The Maryland Institute for Teachers, Inc

Certificate of completion – Child and Adult Care Food Program

Maryland State Department of Education

Manage all facets of the Early Learning Center in the absence of the director

CASE MANAGER

Prince George’s County Government Department of Family Services, 2009-2011

Camp Springs, MD – Senior Community Services Employment Program (SCSEP)

Monitor and maintain participant’s program file, maintain contact with participants in case load, assure receipt of payroll sheets (bi-weekly) and job searches (monthly), conduct follow up on all exited participants, provide answers to general questions from the public and assist program director and participants as needed.

Key Accomplishments:

I was given the opportunity to supervise a special project, the American Recovery and Reinvestment Act (ARRA) grant within the SCSEP program. These additional participant slots and funds were allotted by Senior Service America Inc., through President Obama’s stimulus program.

(28) Additional participants were orientated, records reviewed and established, placement determined and assignments given successfully within 3 of the 6 months given to meet the deadline and financial goals. The project is to last until June 2010 and the participant may have the opportunity to be placed in our existing grant.

CUSTOMER SERVICE SUPERVISOR

Comcast Communications Inc, Silver Spring, MD – 2007- 2009

I requested a transfer from West Philadelphia, PA office in good standard to fill the leadership role of call center supervisor at the Silver Spring, MD system.

Provide total customer service, plan and organize sales initiatives/incentives, set priorities, identify problems and execute resolutions. Recruit, interview, hire, train and prepare/administer performance reviews.

Key Accomplishments:

Lead recent group of 12 representatives to produce $5000 in sales of Comcast Digital Voice Phone Service during the months of February and March 2007. The team accomplished the goal at 10%of sales each month as an incentive, resulting in exceeding planed sales goals and producing additional revenue for the department/company. The incentive payout of $500 was rewarding to the staff.

Professional Certificates

Completed the 3-week Certification for Support Specialist for Qulipta

Certificate of completion of all ALC Courses required to stay on as an agent for AbbVie Pharmacy Managed all System requirements – Five-9, PRM and System personal computer operations

Certificate for 90- hour School - Age Course - The Maryland Institute for Teachers, Inc

Certificate of completion – Child and Adult Care Food Program – Maryland State Department of Education

Certificate in Advanced Microsoft Office Suite - Prince Georges County Community College, Largo MD

Supervisory Leadership Training – Time Warner Cable National Division

Excellence in Customer Service – NCTI Course – National Cable Television Industry

Certified Retail Manager-Branch Store – Employee Development Program (AAFES)

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