Customer Support Technical Recruiter

Professional Summary

Result oriented lead technical recruiter with 5+ years of experience in full life-cycle recruiting, managing recruiters and program management. Aspiring to work for a growing company while being an asset to my team members and reaching my goals as a Senior Technical Recruiter.

Professional Experience

Amazon – Seattle, Washington Feb 2021–Jan 2023 Senior Technical Recruiting Lead

Recognized as a coach and teacher for behavioral style interviewing, Making Great Hiring Decisions training, mentor peers, etc.

Work closely with hiring managers and recruiters to develop and execute on sourcing strategies

for various technical roles.

Lead and execute sourcing strategy and research across all channels with sourcing and client teams.

Develops and maintains maps of industry talent from key companies create range of targeted candidates.

Partners with compensation and HR team to raise and address systematic issues in attraction and retention.

Deep knowledge of engineering industry culture

Work closely with hiring managers and recruiters to develop and execute on sourcing strategies for various technical roles.

Lead a team of technical sourcers to ensure exceptional performance and expedite their professional development.

SME-Facilitate and lead sourcing trainings within Consumer Engagement Org.

Construct Boolean and X-ray search strings to identify profiles that match hiring managers requirements through our internal databases, LinkedIn Recruiter, Dice, Beamery, Hiretual, iCIMS, Hire, SeekOut etc.

Increase efficiency and speed through various tools, plug-ins, automation tools, scripts etc.

Engage and qualify technical candidates for applicable openings and assist them through the recruitment process (Software Engineers, Business Intelligence Engineers, Data Engineers, and Technical Program/Product Managers).

Assess candidate strengths through our screening process: Technical online assessments, probing questions regarding technical competencies; to ensure candidates are qualified.

Averaging 8-15 onsite interviews per month, 10-20 technical phone screens per week and 4-5 hires per month.

Joined debrief sessions to discuss feedback with hiring managers and engineers. Provided input on candidates and processed offers.

Sustain a healthy pipeline of Engineers while managing a heavy requisition load.

A proven track record of sourcing top technology talent for a global company (100+ Hires/Offers).

Consistently track and analyze data to increase hiring to share with director/manager

Managed Recruiter Accelerate Program- Led 2 apprentices in a 6 month long virtual Instructor. Led Training (ILT), followed by 6-9 months of On the Job Training Areas of Focus-Recruiting lifecycle, Systems, Sourcing, Branding & Engagement, Deep Dive of RPS, Passive Sourcing & Job Families, Candidate Assessment and Analytics, Client Partnerships, Analytics in Action

Teksystems – Bellevue, Washington Feb 2019 – Aug 2020 Senior Technical Recruiter

Full Life Cycle Recruiter, responsible for owning and recruiting Sourcing for Senior Software Engineers with backgrounds in Back-end Software Development, Large-Scale Distributed Systems, SW Design, strong coding in an OOP language (C, C++, Java, C#, Python).

Sourced for SDET, Network Engineers, Systems Engineers, Technical Project Managers, and Cyber Security Engineers.

Collaborated with multiple Account Managers to support 30+ clients by understanding business challenges and ensure effective delivery (Microsoft, Amazon, Facebook, Seattle Genetics, etc.

Trained, mentored, and coached new recruiters on sourcing.

Utilized RWS and connected (ATS) to track candidate activity.

Construct Boolean/X-ray search strings to identify the correct profiles that match the client requirements through our internal database LinkedIn Recruiter, Stack Overflow, Octohunt, Sourcing Lab, Developer DB, Zip Recruiter, indeed, and Monster.

Interviewed candidates regarding their technical skills, communication skills, availability, salary negotiations

Evaluate the strengths and weaknesses of candidates through our screening process: Technical assessments, interviews, and references to ensure that quality talent is being submitted to clients.

Created tactical sourcing strategies to acquire talented technical professionals across various skill sets (Software, DevOps, Network, Systems Engineers, etc.)

Manage contract employees while on assignment, and maintain great relationships through timely and consistent communication

Assisted new recruiters with sourcing strategies, countering objections, and profile reviews

Simultaneously worked on 5 requisitions per week

Successfully placed 30+ consultants (contracts and full-time positions)

While at Teksystems, I was ranked in the Top 10 Recruiters in our office each month

Maintained 50 weekly interactions which included: Weekly meetings (with consultants, hiring managers and account managers), reference checks, submittals, interviews, placements, referrals, etc.

Horizon Distributors – Bellevue, Washington Mar 2016 − Feb 2019

Operations Manager / Human Resource Support

Produce official internal documents such as offer letters, salary slips, and warning letters.

Support physical and digital files for employees and their documents, benefits, and attendance records.

Utilize HR software to manage payroll and employees on HR policies, internal procedures, and regulations.

Lead training meetings for new warehouse workers for onboarding.

Create a recruitment plan for the Pacific Northwest region, calendar according to operation and sales projections.

Interview new sales/customer support associates.

Reviews open sales orders, open purchase orders, open vendor claims, and open transfers.

Reviews warehouse procedures and ensures proper warehouse safety procedures are followed.

Consults with regional buyers and/or vendors to obtain product or service information such as price, availability, and delivery schedule.

Helped onboard candidates and interview for open positions.

Manages inventory, controls stock outs and reduces excessive inventory.

Performs cycle counts to prevent inventory shrink.

Manages freight expense and approves invoices/freight bills for payment.

Manages Accounts Payable discrepancies in a timely manner.

Supervises the proper routing, loading and preparing of orders for shipment and delivery in accordance with customer instructions.

Education

Washington State University – Pullman, Washington Aug 2009 – May 2014

B.A. Psychology Minor Sociology Emphasis in Criminal Justice

Volunteer with Women’s Transit

College of the Siskiyous – Weed, California Jun 2008 – May 2009

Pre-requisites for transferring

Competed in Track and Field

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