Kelly Lach

Philadelphia, PA ***-***- **** aduzxj@r.postjobfree.com

Possesses a meritable work ethic; dedicated, motivated, reliable, self-motivated

1. To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of customer service. To obtain a position that will enable me to use my strong organizational skills, customer-service background, and ability to work well with people.

Willing to relocate to: Philadelphia, PA - Lancaster, PA - King of Prussia, PA

Authorized to work in the US for any employer

Work Experience

Package Handler

UPS - Horsham, PA

October 2022 to December 2022

Sort packages, prepared packages for delivery using scanners, handheld printers, and packing materials, Made sure all packages were properly packed and loaded

Production Worker

Sweet Street Desserts - Reading, PA

March 2022 to July 2022

•Packaged finished products and prepared them for shipment

•Maintained production equipment and machinery...cleaned work areas Communicated with Supervisors and co-workers

Server

Kelly’s Seafood - Philadelphia, PA

November 2021 to February 2022

· Took and memorized orders

· Served food

· Checked on guests frequently

· Cleared tables

· Processed transactions

· Cleaned and sanitized restaurant, bar and dining room

Server

La Luna Banquet Hall - Bensalem, PA

August 2017 to April 2018

Helped set up banquets for diverse community fund raising events, weddings, funerals, birthday celebrations, seminars, etc.

Ensured all guest equipment was assembled and arranged correctly.

Monitored temporary help and corrected mistakes.

Fielded special food requests and relayed to kitchen. Delivered courses and refilled drinks promptly.

Customer Service Representative

Giant Food Store. - New Hope, PA

June 2014 to December 2016

Ran customer service desk, resolved problems and complaints, special ordered items upon request, helped out cashiers when needed, cashed checks, sold lottery tickets, processed bill payments

Receptionist

Albert's Auto Sales - Reading, PA January 2007 to December 2014

Office Skills: Telephone & Front Desk Reception, Customer Service,

Data Entry, Filing,

Database & Records Management, Administrative Support Phlebotomist

Biomat USA, Inc - Reading, PA

January 2005 to December 2006

Responsibilities: Collect timed specimens, being aware of the Importance of timing in instances such as therapeutic drug levels, etc.; follow established guidelines for laboratory specimens

Initial, date and record blood specimen tubes collected

Match all laboratory requisition forms and specimen tubes: properly

Complete laboratory accession record

Follow all laboratory safety rules

Maintain phlebotomy area clean and stocked with supplies Keep bloods rowing trays neat and clean?

Perform duties such as data collecting, filing, aiding technologists, etc. Report possible hazards to the Laboratory Supervisor.

Support Specialist

Ken-Crest Services - Plymouth Meeting, PA

January 2004 to December 2005

Assisted, supported and cared for developmental disabled consumers with

All their daily life activities

And social skills development.

Visited participants in their homes, assisted living facilities and Other community-based settings. Developed and maintained productive relationships with participants and Their family members. Acted as liaison with third party providers.

Financial Service Representative

National Penn Bank - Oley, PA

January 2000 to December 2004

Directed daily banking activities and supervised 4 tellers. Cross-trained new hires.

Ensured that all financial transactions were completed in an accurate

And timely manner and in accordance with all bank policies and procedures.

Developed a thorough knowledge of all products and services available to customers.

Identified customer needs and recommended applicable products and services.

Performed daily customer transactions and maintained proper activity in accounts.

Provided financial solutions that met client's needs and goals.

Opened new accounts utilizing the Company database.

Developed network of outside referral sources for new business.

Physician Assistant

Gurkaynak Eye Associates - Plymouth Meeting, PA

January 1998 to December 2000

Answered phones and directed call to appropriate personnel.

Scheduled and confirmed all patients' appointments.

Entered new patient history and personal information into company Database. Maintained and updated patient charts. Compiled invoices for payment.

Server.

Club House Restaurant. - Bensalem, PA

January 1995 to December 1998

Server Assisted guests in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.

Coordinate with kitchen staff to ensure timely and accurate order preparation.

Regularly follow-up with guest tables and promptly fulfill additional requests.

Collect payments and balance transactions with receipts. Remained friendly, outgoing and a desire to please each and every guest.

Education

Certificate in Phlebotomy

Reading Area Community College - Reading, PA

August 2014 to May 2016

Criminal Justice Degree (Not completed)

Reading Area Community College

- Reading, PA

February 2009 to February 2010

Skills

•Phlebotomy (1 year)

•Banquet Experience (2 years)

•Assembly (1 year)

•Meal Preparation (4 years)

•Packaging (1 year)

•Venipuncture (1 year)

•Patient Care (5 years)

•Insurance verification (4 years)

•Clerical Experience (7 years)

•Office Management (1 year)

•Records Management

•Laboratory Experience (1 year)

•Fundraising

•Communication skills

•Warehouse distribution

•Warehouse experience (1 year)

•Organizational skills

•Load & unload

•Shipping & receiving (Less than 1 year)

•Filing

Certifications and Licenses

Certified Phlebotomy Technician

May 2009 to Present

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