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Data Entry Customer Service

Location:
Los Angeles, CA, 90012
Salary:
230,000
Posted:
January 28, 2023

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Resume:

M A R C U S G R I F F I N

***** **** ****** • LOS ANGELES, CALIFORNIA 90059

CELL PHONE 312-***-****

aduznw@r.postjobfree.com

OBJECTIVE

To secure an Executive Underwriting /Management position where I can continue to utilize my skills and experience with a progressive organization, while in conjunction with achieving the projected forecast and other success goals of the company.

SUMMARY OF QUALIFICATIONS

•Excellent organizational skills; office management; customer service and client relationship building.

•Computer savvy and proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook.

•Extensive knowledge of administrative policies, procedures, communications, designing forms, maintaining accurate files, data entry, proposals, and generating reports.

•Accomplished project management support, and developing budgets.

•Skillful creative marketing and desktop publishing.

•Dedicated and flexible to assume additional responsibilities as needed. Communication skills, which enable me to relate comfortably and effectively with clients and colleagues.

35 years of successful experience in the insurance industry.

EDUCATION

Harold Washington College Chicago, IL MAJOR: Business Administration

PROFESSIONAL EXPERIENCE

2018 - Present BITCO / Old Republic Insurance Group

Assistant Vice President, Wrap-Up Administration Large Complexed Account Underwriter

I am responsible for handling the Underwriting of Wraps for Southern California, I underwrote program for the California High Speed Rail projects as well as the Resort World Casino project in Las Vegas Nevada. I also Underwrite all of the large complexed accounts that Old Republic Writes or quotes. Portfolio and operations in the South West territory includes Arizona, Denver, Nevada, and New Mexico. Analyzes risks for guaranteed cost, loss sensitive, and wrap-up programs. Develops current agency assignments and new broker opportunities into highly effective business relationships within territory.

Underwrite the following lines of business: Work Comp, General Liability, Automobile Liability, Umbrella Excess, Property, Crime, Inland Marine Contractors Equipment,

Programs Structure Underwriting:

n Deductible Programs - Paid/Incurred n Retention Programs -Paid/Incurred n Retrospective Programs - Paid Incurred n Fronted Programs n Captive Programs n Deductible Buy Back Programs n Self-Insured Retention Programs n Guaranteed Cost

2013 - 2018 Starr Indemnity Insurance Company

Los Angeles Southwest Regional Manager

Manage Primary Construction’s $68 Million portfolio and operations in the South West territory includes Arizona, Denver, Nevada, and New Mexico. Analyzes risks for guaranteed cost, loss sensitive, and wrap-up programs. Develops current agency assignments and new broker opportunities into highly effective business relationships within territory. Develop Business and Marketing plans as well as Budgeting plan for Los Angeles Region.

Engages internal (Excess, Environmental, Claims, Loss Control, Audit, Credit, Executive Management) and external partners (Reinsurance) to address the customer’s critical insurance and service needs. Supervises and educates assistants in hazard analyses, coverages, contracts, compliance, documentation, pricing and negotiation for further development in their underwriting careers.

Manager Underwriting Staff of 14 individuals which includes 2 Senior Underwriters, 2 Underwriters, and 1 Underwriter Training, and 1 Account Service Manager the rest consist of support staff.

I was personally Underwriting over 65% of the current $68 Million book, this includes Underwriting four of the largest practices account Starr has on the books for any region. Underwrite the most profitable Primary Casualty Construction book of business, by maintaining a combined P & L Ratio of less than .50% for over the past four years.

Programs Structure Underwriting:

n Deductible Programs - Paid/Incurred n Retention Programs -Paid/Incurred n Retrospective Programs - Paid Incurred n Fronted Programs n Captive Programs n Deductible Buy Back Programs n Self-Insured Retention Programs n Guaranteed Cost

2013 - 2015 Starr Indemnity Insurance Company

Underwriting Specialist Construction

Responsible for re-underwriting a $7 Million book of Guaranteed Cost primary lines of business. Underwrite all large complex accounts, Deductibles, Guaranteed Cost, ETC, responsible for the growth on Southwest book, responsible for training of all new Underwriters as well as Interns and Professional Associates.

Grew the Los Angeles Region book of business from $7 Million to over $30 Million in 18 months, this includes the re-underwriting of the current existing book.

Programs Structure Underwriting:

n Deductible Programs - Paid/Incurred n Retention Programs -Paid/Incurred n Retrospective Programs - Paid Incurred n Fronted Programs n Captive Programs n Deductible Buy Back Programs n Self-Insured Retention Programs n Guaranteed Cost

2003 - 2013 AIG (American International Group) Los Angeles, CA

Senior Underwriting Specialist Primary Construction

Underwrote a book of business totaling over $35 million consisting of Workers Compensation, General Liability, and Commercial Automobile.

Responsible for the marketing, underwriting, and servicing of a $35 million book including exceeding production goals every year by 120% or more. Evaluated construction risk exposures and controls to generate guaranteed cost and large deductible pricing programs. Collaborated with multiple departments and teams to provide a “one-carrier” approach for accounts and ensure long-term profitable partnerships. Built strong key relationships with top California brokers and identified opportunities for growth within agencies. Trained team members to develop technical, sales, underwriting and customer service skills. Programs Structure Underwriting: n Deductible Programs - Paid/Incurred n Retention Programs - Paid/Incurred n Retrospective Programs - Paid Incurred n Fronted Programs n Captive Programs n Deductible Buy Back Programs n Self-Insured Retention Programs

Professional Highlights:

I've been the top production Underwriter in the Los Angeles Region for the past 13years and, written the two largest single contract one with a premium 0ver $9 Million and the other premium over $8 Million.

2001 - 2003 AIG (American International Group) Los Angeles, CA

Excess Underwriter

Solicit, underwrite, quote and bind Energy business for American Home Energy Excess Division for coverage lines in excess of one million dollars primary. Managed a forty million book of business consisting of Middle Market, Commercial and National Accounts, with annual gross sales of 10 million to over 700 million. Develop and maintain broker relationships for Los Angeles and San Francisco region. Prepare and submit monthly budget projection reports to home office executives in New York. Evaluate competing coverage forms. Choose appropriate forms from our product line and negotiate on the basis of rate and options.

01/1994 – 04/2000 American Custom Insurance Services Chicago, IL

Senior Associate Underwriter

Property / Casualty Responsibilities includes: issuing, coding, rating, billing of large line policies. Processing of all endorsements and audits.

12/1990 – 12/1993 United Financial Group Oakbrook, IL

Supervisor Underwriter

Supervised a team of six assistant underwriters on policy issuance.

Issued multi-line and mono line polices for Property and Casualty departments. Processed all policy transactions including rating, coding, and billing.

08/1988 – 06/1990 Zurich – American Insurance Group Schaumburg, IL

Premium Rating Analyst

Maintained contracts with 27 branch offices on all rating and forms inquires. Ensured that rating rules and procedures were interpreted and applied consistently countrywide. Developed, maintained and implemented rating systems and procedures. Participated in projects involving commercial rating for package policies. Researched problem areas and selected policies for audit review. Conducted rating audit with CPSG and participated in the evaluation of PMS version VII CPP rating. Personally provided head office rating support on all large line accounts with premiums of $500,000 or more.

05/1986 – 07/1988 Crum & Forester Commercial Insurance Oakbrook, IL

Supervisor

Hired, trained and supervised the activities of a team of raters, typists, policy assemblers and clerks handling more than $1.5million in weekly premiums. Conducted annual performance evaluations and prepared written appraisal of each employee. Coordinated data collection and ensured that all work condition reports were submitted accurately and timely. Supervised logging and prioritizing of incoming assignment for the underwriting, rating and assembly units.

05/1985 – 05/1986 C.N.A Insurance Downers Grove, IL

Multi-Line Rater Trainer

Rated and coded Property Casualty lines of insurance. Programmed and maintained Acc-u-rate computer system including frequent trouble-shooting for malfunctions. Conducted training classes for the raters at all skill levels. Monitored all outgoing work for accuracy. Developed composite rates for the underwriting department and assisted all raters in solving complex rating and forms problems.

11/76 – 04/85 St. Paul Insurance Chicago, IL

Senior Rater/Assistant Underwriter

Rated and coded all lines of insurance, Personal, Auto, Workers' Compensation, Farm, AGRI, Medical, Landscape, Architectural, Professional Liability, Commercial, Inland and Ocean Marine, Boiler and Machinery and Bonds. Developed and unitized computer programs to assign forms and class codes and handled premium-coding errors for the Accounting Department.

References provided upon request..



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