TERRY L. POTTS, JR.

**** ******* **** ~ Pensacola, FL 32526

850-***-**** ~ aduzmr@r.postjobfree.com

SALES / MANAGEMENT / ADMINISTRATION

Experienced, motivated, and results-oriented professional possessing exceptional leadership skills and solid track record of success. Utilizes broad knowledge of human behavior, determination of individual talents, personalities and job skills to create cohesive and highly effective production teams. Develops and implements operational standards and guidelines to meet scheduled timelines and profit goals. Makes immediate critical decisions based on level of authority, available data, personal education and training, and hands-on experience. Priority of quality staff and training for future management positions.

• Leadership & Management • EEO & Cultural Diversity

• Improves Underproductive Locations • Sales Negotiation & Financing

• Program Development & Coordination • Superb Desking Skills

• Interviewing & Personnel Selection • Competency & Skills Assessment

• Oversight/Evaluation/Remediation • Increases Market Share & Customer Base

PROFESSIONAL EXPERIENCE

11/09 – 01/23 SALES MANAGER / GENERAL SALES MANAGER

Anderson Subaru, Pensacola, FL

Total reorganization of all aspects of sales operations and staff management to

achieve profitable and professional operations, image, reputation, and highest

level of brand recognition and customer satisfaction.

• Utilized past experience and management training to determine areas needing

most remediation, type of organization, and implanting of policy and guidelines

with priority of highest level of customer service and satisfaction

• Interviewed, hired, and retrained employees for all areas of auto dealership,

including sales, detailing, lot personnel, and others within scope of authority

• Developed and facilitated training programs to ensure good customer service

• Interacted with members of diverse cultures and levels of ability using most

effective means of communication, oversight, mentoring, and counseling

• Constantly monitored cooperative interaction between departments to ensure

priority of top customer satisfaction in all areas

• Instituted varied means of inspiring competition to increase sales and referrals

while maintaining individualism of sales personnel and future management staff

• Participated in negotiations and finance operations to achieve high sales rates

• Encouraged all personnel to “go professional” in dress and demeanor

• Training included gaining knowledge of all aspects of employee responsibilities

• Analysis and review of sales and other data to determine training needs

• Ensured internet contacts successfully resulted in sales/service appointments

• Supported “personal responsibility” strategy for each employee

TERRY L. POTTS, JR. Page 2

12/03 – 10/09 GENERAL SALES MANAGER – Pensacola Honda, Pensacola, FL

• Staff and operations management and direction included interviewing and hiring

• Monitored all sales efforts using reports and associated data to determine areas

indicating need for additional training and effort

• Prioritized customer service and satisfaction through one-on-one mentoring

09/97 – 09/03 SALES MANAGER – Ken Dixon Automotive Group, Waldorf, MD

• All sales operations including complete inventory and ordering, staffing and

training, financial analysis and profit generation for new car sales

• Monitored/responded to GM and Ken Dixon websites to set appointments

• Implemented survey Call Back schedule to improve customer satisfaction

• One-half million dollar profit in Sales Department growth and success for 1999

07/95 – 08/97 GENERAL SALES MANAGER – Waldorf Toyota/Volvo, Waldorf, MD

• Tripled gross profit through retraining of 18 sales staff members

• Increased leasing penetration to 50%, enabling return sales opportunities

06/88 – 06/95 IMPORTS SALES MANAGER / SALES REPRESENTATIVE

Ken Dixon, Inc., Waldorf, MD

• Managed $3M inventory of 200 import vehicles involving lot design and rotation

• Raised sales staff Customer Satisfaction Index to 5th from 19th in district

• Salesman of the Year 1991/1992; Society of Sales Executives, 1993

EDUCATION

Bachelor of Science Degree in Organizational Management (Honor Graduate) 1992

Columbia Union College, Takoma Park, MD

National Dean’s List – Outstanding College Student of America

Associate of Science Degree, Panama Canal College, La Boca Panama 1988

PROFESSIONAL DEVELOPMENT

Automotive Profit Builders – Sales Seminar (2) 2000

Joe Verde – Sales & Management Training (2) 1999

Traver Technologies – 1 Week Business Development Management School 1997

Ziegler Super Systems – Sales Manager Seminar & Automotive Profit Building Seminar

Buick Corporation – Sales Masters Club

Mazda Sales Professional Certificate Program – 1995 Protégé Training

Ken Dixon/GMAC Auto Lease – Automotive Profit Building Seminar

MILITARY

United States Air Force (1981-1985)

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