Nalani Fonnesbeck

BANKING EXECUTIVE - WELLS FARGO

Anchorage, AK 99509

aduydf@r.postjobfree.com

+1-907-***-****

Relevant Experinece; Banking, customer service, retail, personal assistant, receptionist, childcare, medical assistant, office manager, management.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Remington Lodging & Hospitality - Anchorage, AK

Present

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment . Calmed upset/ angry customers, researched and rapidly solved problems. Restored organization to operational records. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

• Answered incoming calls, directed visitors and took messages

• front desk

• Assisted in signing in/out guests

BANK TELLER

WELLS FARGO - Seattle, WA

2013 to September 2021

Responsible for Opening/Closing the branch. Cash handling. Elevated store's guest- satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Exemplified the second-to-none customer service delivery for which Wells Fargo is nationally renowned in all interactions with customers. ADMIN. ASSISTANT

SKIN AND LASER CENTER OF ALASKA - Anchorage, AK

2013 to 2013

2013

Provide administrative support. Answer multiline phones, greet patients, schedule appointments and surgeries, handle insurance. Assist in upkeep and management of patient medical records and practice files. Ensured accuracy of daily data entry and tracking patients with their follow- up schedules. Improved the organization of patient files and practice records, instituting new systems and processes that saved

time, minimized errors and accelerated insurance payments. Resolved patient is- sues, always keeping patient confidentiality a priority.

ASSISTANT MANAGER

NORDSTROM - Anchorage, AK

2011 to 2013

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of ser- vice and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Won "Service Excellence Award" for instrumental role in driving record-high sales increases, pro- pelling store to improve ranking from #32 in territory to #5 by 2012. RECEPTIONIST

WORTHINGTON FORD - Anchorage, AK

2010 to 2010

2010

Education

Bachelor's degree in Biology

Skills

• Office Administration

• Personal Assistant Experience

• Microsoft SharePoint

• Computer literacy

• Front desk

• Customer service

• Office Management

• Communication skills

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Office

• Administrative experience

• Organizational skills

• Microsoft Word

• Writing skills

• Windows

• Computer skills

• Sales

• Agile

• Microsoft Project

Languages

• English - Expert

• Spanish - Expert

Certifications and Licenses

Driver's License

Assessments

Customer focus & orientation — Highly Proficient

November 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

MS Office: Word, Excel, Access, PowerPoint. Visio, Outlook, WindowsXP, Customer Service Management, Complaint Handling & Resolution, Front-End Supervision, Of- fice Organization & Administration, Records & Database Management, General Bookkeeping (A/P & A/R), Telephone & Front Office Reception, Spreadsheets & Re- ports, Scheduling & Calendaring, Filing & Data Entry (75 WPM)

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