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Customer Service Branch Manager

Location:
Tampa, FL
Salary:
75000+ base// 140000+ OTE
Posted:
January 26, 2023

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Resume:

Martin Plush

***** ****** **** ***

Tampa, FL ***47

708-***-****

SALES LEADER – MANAGEMENT PROFESSIONAL

Fifteen years of experience leading, growing, and managing businesses in retail and financial services sectors Outstanding track record driving revenue growth and improving profitability Excellent motivator with the ability to develop staff and deliver performance that exceeds expectations Skilled recruiter and trainer of both new and experienced employees Ability to effectively manage multiple accounts and locations Consistently driven results across diverse customer segments and businesses EXPERIENCE

Advertise Purple

Number one affiliate management agency in the world as well as one of the fastest growing companies both domestically and internationally.

Account Executive 07/2022-Present

Responsible for acquiring new businesses and sharing the value of Advertise Purple partnering with them to manage their affiliate marketing. Utilized a data driven, discovery based process to create relationships with new businesses. Typical sales process is two to three calls including a detailed proposal and averages between two to three weeks.

• Brought in almost three million in potential revenue in just a few short months

• Graduated training program faster than 90% of training class

• Created and customized proposals for each new account including projections and pricing.

• Prospected to over a thousand customers each month Paro.Ai

State of the art digital platform designed to connect financial experts with business owners. Senior Account Executive 05/2022-07/2022

Responsible for managing an active pipeline of inbound leads of businesses looking to take advantage of Paro’s financial expert platform. Leveraged a consultative selling approach to build relationships with business leaders to provide reliable Paro solutions to allow their companies to operate more effectively and profitably.

• Finished 15% above quota in my first full month selling

• Had an active pipeline of almost a million dollars in my first full month selling

• Lead to Opportunity conversion rate of 35%, 15% above company average Elavon Payment Solutions

The fourth largest Payment Solutions Company in the United States. An institution that takes a solution-oriented approach to Payment Processing.

Regional Account Executive 12/2016- 05/2022

Responsible for creating and maintaining a successful Bank Partnership developed through providing long term payment solutions and top-notch relationship-based service to each and every customer. Expected to grow and retain a customer book of business as well as continue to develop ways to increase referral growth within our Bank Partnership.

• Top five overall performer in the company the last three years.

• Finished 247% to goal in 2021

• Finished over 150% to goal from 2017-2020

• Generated almost $750,000 of revenue during the pandemic

• Attrition rate of under 2%

• Influential decision maker in the complete satisfaction of our Bank Partner

• Considered a leader in selling innovative solutions and developing other employees

• Top performer in the company in all other sales metrics JP Morgan Chase 11/2011- 05/2016

Branch Manager – Old Town Branch 05/2013-05/2016

Responsible for running one of the premier branches in the Chicago metro area located in the heart of Old Town. Successfully delivered great customer experience scores while generating record growth and profit results.

• 17% year to date balance growth in 2015, 18% in 2016

• Loans up over 400% in 2015

• Finished in the top 15% of the company in overall profit in 2015. 18th out of 569 branches in overall profit in 2016.

• Year to date revenue growth of 22.5% in 2014, top 5% in the company. Branch Manager – Clark and Cornelia/Clark and Chicago Branch 05/2012-5/2013 Took over the Clark and Cornelia branch in Wrigleyville. Played a vital leadership role in the consolidation of the branch. In an interim role at the Clark and Chicago branch, had record setting customer satisfaction numbers as well as substantial increases in overall profit.

• Increased Revenue at Clark and Cornelia from 9% to over 20% in less than a year.

• Finished in the top 25% of the company in overall profit.

• Had a Customer Satisfaction number of 83% in 2014, 5% above the company average. Branch Manager/Branch Manager Trainee- Lakeshore District 11/2011-05/2013 Successfully and effectively managed 12 branches throughout the Lakeshore District. Led various branches to substantial increases in overall profitability, deposit balance growth, and customer retention. Played an important role in the districts overall increase in customer service scores from below average to above average.

• Assisted in leading the Lakeshore District to a top 30% finish in the company’s overall profit.

• Identified sales opportunities that resulted in a 12.5% increase in overall revenue. Farmers Insurance Company 5/2010- 11/2011

Reserve District Manager

Responsible for the recruiting, training, hiring and ultimate success of all new agents.

• Managed the largest district in Illinois with over 70 full time agents

• Collaborated in hiring and developing 10 full time agents in 2011 where company average was four annually

• Assisted agents in achieving over 33% of the entire state auto policy count Enterprise Rent-A-Car 8/2004 – 3/2010

Area Rental Manager 1/2008 – 3/2010

Managed approximately 25 employees and approximately 650 vehicles in seven offices in the Chicago metro area. Effectively led branches to drive employee and territory performance. Participated in management decisions that effected the overall direction of Enterprise as a company in Chicago.

• Led Chicago area with revenue growth of almost 10% in year one and 5% in year two

• Overall profit growth of over 30%

• Grew protection product sales over 20%

• Increased overall average rate by over 10%

• Reduced overall costs and expenses over 20%

• Influenced over 15 employee promotions and achieved 80% employee retention Branch Rental Manager 9/2005 – 12/2007

Managed a branch location with approximately 6 employees and 75-250 vehicles. Promoted twice to larger branch locations as a result of outstanding performance in revenue growth, increased profits, fleet growth, customer service, and employee retention.

• Led the region in overall profitability; growth in excess of 40%

• Revenue growth was consistently over 20%

• Grew protection product sales consistently over 30%

• Fleet growth consistently over 25%

Assistant Branch Manager 1/2005 – 8/2005

Directly managed a 250-car fleet and 5 employees.

• Revenue and profit growth above 20%

• Grew protection product sales above 20%

• Fleet growth above 10%

Management Trainee 8/2004 – 12/2004

• Top performer in the region in inside sales

• Recognized as an overall top performer through company rewards programs EDUCATION

Lake Forest College – May 2004

Bachelor’s degree

Communications major – History minor

Affluent in all forms of Microsoft Technology

Varsity Soccer Member

LICENSES

Series 6/63/26 Financial Services Licenses

Life/Health and Property/Casualty Insurance Licenses



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