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Medical Assistant Customer Service

Location:
Yonkers, NY
Salary:
Open
Posted:
January 27, 2023

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Resume:

Evelyn Cruz

**** ******* *** *** **

Bronx, NY **462

914-***-****

aduy5a@r.postjobfree.com

Summary

** ***** ** ********** ** the healthcare industry, specializing in acute care, integrative medicine and Home Care

Clinical Skills & Expertise:

• Injections • Blood draws • BIA • Blood results review • Vitals • 24 hour urine test • EMR Systems IV Injection Expertise:

• Myers cocktail • Hydroxy B12 • Hydration • Artesunate • Lipids • MCAS • IVIG • Biotin • Glutathione Special Lab Expertise:

• Igenex • BioRefernce • Galaxy • Labrix • Alcat • Dunwoody • Genova • Quest • Celltrend • Lab Corp • Empire

• Real Time

Experience

BioReference/ Yonkers, NY

04/2021-10/2022

Mobile/ Phlebotomist

● Maintained compliance with all safety regulations in labeling, storing and transporting specimens.

● Obtained blood samples for medical testing and transfusion through venipuncture and capillaries puncture.

● Enforce infection control and sharp disposal procedures for our patients safety.

● Prepared blood-collection equipment to draw samples and safety store.

● Create a secure and warm environment for patients, explain procedures and enhance cooperation during the draw.

● Ensure proper calibration and maintenance of all equipment.

● Provide excellent customer service and problem resolution. SeeBeyond Medicine Scarsdale, NY

08/2019- 03/2021

Medical Assistant/IV Technician

● Responsible for patient flow in a very busy office, up to 30-40 patients a day

● Greet patients, vital signs, EKG, phlebotomy, injections, IV infusions

● Liaison between patient and providers, medical doctors, registered nurse, health coach

● Transports blood and Centrifuge to proper tubes and different temperatures according to lab requirements and regulations for different special laboratories

● Responsible for preparing charts and communication with various labs

● Manage patient retention by communicating with patients via email, phone and patient portal

● Responsible for inventory, ordering medical supplies, maintaining a clean organized medical supply room

● Create warm environment for patients to feel comfortable while getting IV therapy

● Excellent customer service qualities, easily develop rapport and gain trust of patients

● Proficient at phlebotomy and IV therapy for all ages children to adults and known for getting “hard sticks”

● Experience in filing and updating medical records

● Providing home care services such as at home IV infusions etc.

● Scheduling patients and following up to provide excellent patient centered care

● Proficient in Cerbo and HelloHealth Electronic Medical Record Systems Armonk Integrative Medicine Purchase, NY 6/2015-07/2019 Medical Assistant/IV Technician

•Transports blood and Centrifuge to proper tubes and different temperatures according to lab requirements and regulations for different special laboratories

•Responsible for preparing charts prior to next consultation with lab results and prior procedures results

•Prepares and submits prior authorizations to insurance companies for medications and procedures (Pic line, oral and intravenous medication, MRI, CT Scan)

•Responsible for ordering medical supplies and maintains a clean organized medical supply room

•Ensures all Diagnostic and Charge Codes are properly corrected for billing

•Experience in filing and updating medical records

•Develops rapport with patients to minimize discomfort during IV’S and venipuncture while collecting blood specimens for adults and children

•Greets and escorts patients to exam rooms, also assists physician with examination, also assist with biopsies

•Assist two doctors daily with patients

•Proficient in MDHQ and Helios EMR system

Westchester Medical Center Valhalla, NY 2/2012-12/2015 Phlebotomist

•Experienced in Venipuncture and capillary puncture

•Created order entry, medical record reviews and handled medical requisitions

•Skilled in following infection control and safety procedure during drawing blood, storing and transporting samples including collection of urinalysis and stool specimen St. Theresa’s Residence Mount Vernon, NY 10/2005-6/2013 Phlebotomist

•Experienced in Venipuncture and capillary puncture

•Cared for the needs of disabled residents

•Engaged residents to the community and taught residents to complete daily tasks Unique People Services Bronx, New York 1/2006-5/2012 Health Care Coordinator

•Transported and escorted patients to medical appointments such as AMAP, CPR, and SKIP SKILLS

•Generated monthly medical appointments and recreation activities

•Responsible for maintaining charts, monthly medication and vital signs Associates in Internal Medicine P.C. New York, New York 4/2001-11/2003 Medical Assistant/Phlebotomist

•Drew blood intravenously on adults and children

•Escorted patients to recreation activities in the community

•Responsible for charting physical and mental behavior changes Queens Medical Center Queens, NY 3/2000-4/2001

Medical Assistant/Receptionist

CERTIFICATIONS/EDUCATION

CRP 123 School IV Certification 4/2017

Ultrasound Diagnostic School NY 12/1999

Certified Medical Assistant

Manhattan Institute New York 5/2002

NY Certified Phlebotomist

Hostos Community College Bronx, NY 9/2004-12/2005 New York Liberal Arts (Undergraduate)

SKILLS

•Fluent In Spanish

•Proficient in Windows, Microsoft Word, Excel

•Proficient in MDHQ & Helios EMR System

•CPR & First Aid



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