Data Entry Customer Service
Resume:
Patrick D. Robinson
Email: aduy1u@r.postjobfree.com
Cell: 503-***-****
Objective:
Highly skilled, seasoned customer service and office professional focused on driving business results through creating successful business relationships and demonstrating significant value for each client.
Patrick D Robinson
Contact: 503-***-****
Email: aduy1u@r.postjobfree.com
Janitorial Supervisor (GSA FACILITIES) Relay Resources 11/2022 - 01/2023 Relocating to California from Portland
Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
Plan and prepare employee work schedules.
Direct activities for stopping the spread of infections in facilities, such as hospitals.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Select and order or purchase new equipment, supplies, or furnishings.
Check and maintain equipment to ensure that it is in working order.
Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Investigate complaints about service and equipment, and take corrective action.
Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Establish and implement operational standards and procedures for the departments supervised.
Perform or assist with cleaning duties as necessary.
Perform financial tasks, such as estimating costs and preparing and managing budgets.
Plan and prepare employee work schedules.
Maintain required records of work hours, budgets, payrolls, and other information.
Inspect work performed to ensure that it meets specifications and established standards.
Screen job applicants, and hire new employees.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Community Assistant / Manager Regus 09/2021 - 10/2022
Customer service, Data entry, Operations management, Community base planning, Equipment operations, Strong organizational skills.
Served as the main point of contact for clients concerns. Coordination center tours & events, operate directly with sales team, assist in all related client needs.
Customer service experience with resolving conflicts, inquiries, billing in an professional manner. High level of communication & customer service to all staff & clients while maintaining stability under high pressure environments.
Building positive rapport with clients, team members and vendors developing professional & consistent work environment. Operating all social media platforms related to advertising & marketing to the general business entrepreneur community's..
Assistant managing at multiple locations, up training other staff members. Operating within company policies and by laws maintaining a safe and secure work environment. Answering all billing queries in a timely fashion. Always a team player!
Operations Supervisor Ridekleen 12/2018 - 01/2020
Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Calculate labor and equipment requirements and production specifications, using standard formulas.
Plan and develop new products and production processes.
Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, or fabricators.
Inspect materials, products, or equipment to detect defects or malfunctions.
Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
Keep records of employees' attendance and hours worked.
Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
Confer with other supervisors to coordinate operations and activities within or between departments.
Confer with management or subordinates to resolve worker problems, complaints, or grievances.
Requisition materials, supplies, equipment parts, or repair services.
Interpret specifications, blueprints, job orders, and company policies and procedures for workers
Diversified Consultant, Inc. 8/2012-7/2014
ESSENTIAL RESPONSIBILITIES
Senior Collector Customer service, FDCPA & FDCH compliance, cold & hot calling accounts for payments, collect for telecommunications (Verizon, Sprint, Comcast, Direct TV, US Cellular, T Mobile) as well as reporting accounts to the credit bureau. Manage/Train 12 employees to meet monthly quota.
StarPak Live Entertainment Owner
1/2009 -1/2021
StarPakLiveEntertainment.Com
ESSENTIAL RESPONSIBILITIES
Bookings Events
Promotions for All Vendors and Venues
Recording and Artist Management/Development
Marketing & Advertising Websites Social Media
Education:
Graduate Anthem College Institute High Tech, Inc.; Beaverton, OR 10/2008-10/2009
Medical Billing & Coding Program Complete an intensive 560 hour program. Patient management, abstract medical records, scheduling & specialist referral CPT, ICD9-CM & HCPC II Coding. Primary and secondary insurance verification, processing & billing. Understanding of EOB’s, government sponsored & private pay carriers, HIPAA Compliance
Related Skills & Certifications:
Microsoft Office, Access, Medical Manager, Med-soft & the Internet, Millennium, Data entry & General office support, Certified in HIPAA/OSHA/HIV/AIDS training
REFERENCES PROFESSIONAL
Derric Thompsons Non-Profit Co- Founder Leaders Become Legends
William Landrum Princeton Property Management
LaToya North Los Angeles County Social Services
PERSONAL REFERENCES
Cheryl Robinson Los Angeles County Case Manager
Samantha C. Smith LA Care Health Plan Community Representative
Khalina Iniestra LVN
Contact this candidate