Duc Tuan Nguyen

***** ******** ****** *******, ** 94545 510-***-**** aduxlz@r.postjobfree.com

Self-motivated supervisor with many years of experience in electronics and medical devices production environments including RMA Repair, Manufacturing, Customer Service, Quality Assurance and Logistic Warehousing

SUMMARY OF QUALIFICATIONS

Familiar with FDA Quality System, ISO 13485, 9001 and IPC-A-610 Standards.

Champion of Lean Manufacturing, 5S, Kaizen and have experience in rolling out Lean and 5S.

Proficient in MS Excel and Word. Familiar with various MRP/ERP and CRM systems.

Performed internal audits in preparation for ISO, FDA and customers' audits.

Have worked more than six years as a component-level electronics debug technician.

CAREER HIGHLIGHTS

Supervising Experience and Skills

Supervised multiple production lines for a Contract Manufacturer, reporting to multiple core teams. As a swing shift supervisor, functioned as point-of-contact for afterhours customers' needs. Created a flexible workforce thru cross-training to allow for employees' time-offs and for dealing with ever changing priorities.

Supervised Customer Service RMA Repair and Receiving departments for a medical device company. Maintained and enforced Biosafety Level 2 protocols for both departments. Improved turn-around-time for repairs, reduced OT and improved grades on Customers' Score Cards. Maintained a Quality and Performance KPI for all direct-reports.

Supervised Warehouse and Logistics for a Contract Manufacturer and provided services such as inventory count and reconciliation, software downloads and rework upgrades per customers' requirement and special requests.

Worked with Human Resources in accommodating special requirements for a multi-ethnics work force. Worked with managers in writing and giving focal reviews. Carried out disciplining actions per company's policy. Interviewed, hired, transferred and laid-off employees per business requirements.

Technical and Hands-on Skills

Created operating procedures, work processes and flowcharts.

Proficient with interpreting and reading of blueprints, exploded view drawings, and schematics.

Experience with various ERP/ MRP, and CRM systems. Use of MS Office to create databases, charts and graphs for KPIs.

Proficient with debugging integrated circuit boards to component level. Use of digital multi-meters and oscilloscopes in troubleshooting. Capable of soldering and de-soldering of ICs and discrete components as well as jumper-wiring and trace repair.

Use of microscope in identifying solder workmanship issues, contamination and de-lamination of boards and components. Performed final QA inspection on product and travelers. IPC-A-610 (Standards of Acceptability of Electronic Assemblies) certified for six years

PROFFESIONAL EXPERIENCES

QA Complaint Investigation Specialist, Abbott Diabetes Care, Alameda, California 3/2019 to 9/2022

RMA Instrument Repair Supervisor, Abaxis, Union City, California 10/2010 to 11/2017

Shipping, Receiving & Logistics Supervisor, Solectron, Milpitas, California 5/2006 to 10/2008

Production Supervisor, Solectron, Milpitas, California 9/1997 to 5/2006

Customer Service Supervisor, Wyse Technologies, Milpitas, California 5/1996 to 9/1997

EDUCATION

San Jose State University, 90 semester units toward a B.S. Degree in Electrical/ Electronics Engineering