LA TOYA MARSH

H: 480-***-**** E: aduxlw@r.postjobfree.com

PROFESSIONAL SUMMARY

CUSTOMER SERVICE PROFESSIONAL SEEKING A MANAGEMENT/ TEAM LEAD ROLE. SKILLED IN TRAINING STAFF AND ESTABLISHING RAPPORT WITH CLIENTS. SELF-MOTIVATED WITH EXCEPTIONAL COMMUNICATION AND COMPUTER CAPABILITIES….

SKILLS

● NATURAL LEADER

● ACTIVE LISTENING SKILLS

● DETAILED-ORIENTED

● MS WINDOWS PROFICIENT

● GOAL- ORIENTED

● CUSTOMER- ORIENTED

● CREATIVE PROBLEM SOLVER

WORK HISTORY

CUSTOMER CARE ASSOCIATE 10/2016- 1/2019

MAGELLAN HEALTH SERVICES PHOENIX, AZ

● CHECKED PATIENT DATA INCLUDING INSURANCE, DEMOGRAPHIC AND HEALTH HISTORY TO ENSURE ALL INFORMATION WA CURRENT

● ADHERED TO STRICT HIPAA GUIDELINES AT ALL TIMES ACCORDING TO COMPANY POLICY.

● FOSTERED A POSITIVE WORK ENVIRONMENT BY CONSISTENTLY TREATING ALL EMPLOYEES AND CUSTOMER INQUIRIES THOROUGHLY AND PROFESSIONALLY

CASHIER 08/2014-09/2017

DOLLAR TREE PHOENIX, AZ

● GREETED CUSTOMERS PROMPTLY

● ASSISTED ON SALES FLOOR AS NEEDED TO MAINTAIN SERVICE STANDARDS

● COMPLETED PURCHASES USING POINT OF SALE SYSTEMS.

● TRAINED NEW CASHIERS ON PROCEDURES, CUSTOMER SERVICE AND SALES TECHNIQUES.

● PRICED MERCHANDISE, STOCKED SHELVES AND TOOK INVENTORY OF SUPPLIES. CUSTOMER SERVICE SPECIALIST 02/2009 - 06/2014

PUBLIC STORAGE GILBERT, AZ

● ABILITY TO COMMUNICATE ON ALL LEVELS VIA VARIOUS MEDIA, PHONE, FAX DIRECT, EMAIL.

● ASKED OPEN-ENDED QUESTIONS TO ASSESS CUSTOMER NEEDS.

● DOCUMENTED ALL CUSTOMER INQUIRIES AND COMMENTS THOROUGHLY AND QUICKLY.

● ANSWERED AN AVERAGE OF 50 CALLS PER DAY BY ADDRESSING CUSTOMER INQUIRIES, SOLVING PROBLEMS AND PROVIDING NEW PRODUCT INFORMATION.

EDUCATION

GENERAL EDUCATION AAEC

High School Diploma 2000

TRADE SCHOOL CERTIFICATE Lamson community college

Medical Assistant certificate 2010