Krista Edmonds-Radford

720-***-**** ■ aduxir@r.postjobfree.com ■ Atlanta, GA 30308

OBJECTIVE

Interested in Account Sales Executive position with bringing 3 years of solid sales experience and ability to maximize persuasive attributes and exceptional customer service ability to generate and retain customers towards achieving the company sales objectives. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with first contact resolution.

Professional Experience

DISH NETWORK ■ Account Sales Executive September 2019 – June 2022

●Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making

●Effectively manage time, applied new methods and advanced as an individual contributor

●Assess each customer and their needs to determine the best value

●Ability to build and maintain customer relationships

●Transpose customer information including demographic, billing

●Excellent verbal, written and interpersonal communication skills

AEROTEK STAFFING ■ Order Picker/Forklift Operator June 2017 – September 2019

●Unpack merchandise from the warehouse

●Used hand handled scanners to make sure items are in the correct place and update inventory records.

● Responsible for order list to pull orders with complete accuracy. Loading and unloading goods from trucks checking to ensure loads are secure, performing daily equipment checks to ensure proper safety procedures.

GOURMET POPCORN ■ Cashier/Cook January 2012 – June 2019

●Provide welcoming and engaging customer service.

●Work quickly while serving customers in a friendly and efficient manner.

●Reconcile cash receipts and charged sales with shift manager at end of shift with 100% accuracy.

●Maintain food quality at Garrett Popcorn Shops standards.

XFINITY / COMCAST ■ Customer Service Sales Rep June 2013 – April 2015

●Recognized, conveyed, promoted, and sold products and services.

●Resolved customer billing concerns.

●Interacted and communicated collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.

FRONTIER AIRLINES ■ Aircraft Appearance December 2010 – March 2013

●Inspected, maintained and secured aircraft to insure the health and safety of passengers and flight crew.

CRICKET COMMUNICATIONS ■ Retail Sales Representative March 2007 – April 2009

●Sold wireless phones, service plans and accessories.

●Resolved customer issues by providing outstanding customer service, processing payments, and supporting inventory counts, processing returns as assigned, and troubleshooting and completing light repairs.

●Used PC Computer programs and cash handling skills to process transactions.

Krista Edmonds-Radford

720-***-**** ■ aduxir@r.postjobfree.com ■ Atlanta, GA 30308

LUDVIK ■ Apprentice Electrician June 2006 – January 2007

●Built, repaired, maintained, and installed cable and service wires and their conduits under the direct supervision of a licensed journeyman.

●Performed heavy lifting, worked on high structures, and maintained electrical materials and supplies.

OMNITRAX ■ Customer Service Specialist June 2005 – February 2006

●Communicated amongst crew members informing them of track location.

●Prepared Conductor Journal List including Hazmat Instructions.

●Entered data into RMI System, assigned and printed work tracks and distributed these work tracks to the crews.

CANADIAN NATIONAL RAILROAD ■ Transportation Clerk January 2000 – June 2004

●Quickly promoted to several different job tiles like Crew Caller, Import Export, Tower Operator, and Conductor.

●Responsible for ensuring the safe movement of trains and switching cars in the yards. Inspected freight cars, coupling air hoses, coupling and uncoupling cars and locomotives operating handbrakes and track switches/used hand and lantern signals and radio communications to control safe movements of trains.

●Responsible for intake of truck loads, checking truckloads for departure. Also as a Demurrage I was responsible for loads to be set on correct tracks and pulled from the correct industry tracks. Maintained files of billing documents, export and import papers shipping order.

●Maintained files of billing documents, export and import papers shipping order. Maintained loading list and hold report. Trace shippers for documents required to move units on hold report. Answered telephone inquiries, faxed waybills to transportation and billing center.

Education

Sauk Area Career Center - Robbins, IL - Computer Operations - received certificate

Red Rocks Community College, Lakewood, CO – Construction – received certificate

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