Green Cove Springs, FL ***** 352-***-**** aduwzn@r.postjobfree.com

SHANA CLANCY

I have experience in multiple areas focused on providing exceptional service to customers/guests. I am extremely Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Positive attitude and friendly smile.

PROFESSIONAL

SUMMARY

SKILLS ● Guest Service and Support

COVID-19 Safety

Procedures

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Exceptional Time

Management

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● Washing and Drying

● Linens and Toiletries

● Room Assignments

● Guest Satisfaction

● Hospitality Environments

● Positive Attitude

● Always on Time

HOUSEKEEPER 10/2021 to 03/2022

Green Cove Springs Inn, Green Cove Springs, FL

COFFEE BARISTA 02/2013 to 07/2019

Dunkin Donuts, Gloucester, MA

WORK HISTORY

● Disinfected and mopped bathrooms to keep facilities sanitary and clean.

● Disposed of trash and recyclables each day to avoid waste buildup. Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

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● Cleaned vending area and office.

● Offer supply's to our weekly guests twice a week Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

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Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

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Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.

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Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.

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● Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.

● Handled OLTP systems, payment processing, cash change and issuing of receipt.

● Kept product inventory stocked during times of customer congestion and high demand.

● Cleaned counters, machines, utensils and seating areas daily. WAITRESS/HOSTESS 06/2011 to 05/2013

Friendly's Restaurant, Gloucester, MA

SALES ASSOCIATE 08/2008 to 09/2010

Movie Gallery, Green Cove Springs, FL

SUB MAKER 11/2006 to 02/2008

Gibbs NY Style Subs And Salads, Orange Park, FL

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

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● Controlled line and crowd with quick, efficient service. Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

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Trained new team members with positive reinforcement and respectful, encouraging coaching.

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Elevated customer loyalty by using strong communication abilities to resolve customer problems.

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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● Used cash registers and credit card machines to cash out customers.

● Kept server areas clean and stocked to increase efficiency while working tables.

● Greeted new customers, discussed specials and took drink orders.

● Bussed and reset tables to keep dining room and work areas clean.

● Folded napkins and prepared silverware sets to provide adequate supply for host station.

● Supervised restocking of salad bar and buffet for lunch and dinner service. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

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● Stocked candy and sodas

Provided positive first impressions to welcome existing, new and potential customers to open membership accounts with us

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● Prepared large cash deposits with zero discrepancies.

● Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding the movies and also recommended new movies a customer may take interest to.

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● Check movies out to customer and also checked returned movies back into the store.

● Greeted guests, promoted specials and took orders.

● Assisted customers in choosing menu items by providing food complementing information. Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

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● Trained team members to prepare sandwiches and other items according to instructions.

● Operated manual and electric appliances to peel, slice and trim food.

● Kept kitchen, counter and dining areas cleaned and sanitized.

● Accurately operated cash register to process customer payments. Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

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Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

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Academic Education of Ocala, Ocala, FL

GED, 01/2021

EDUCATION

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