Details

New York

United States

347-***-****

aduwtm@r.postjobfree.com

Links

LinkedIn

Skills

Fast Learner

Effective Time Management

Highly responsible and reliable

Great communication skills

Ability to Work Under Pressure

Languages

English

Spanish; Castilian

Profile

Customer Service Specialist with a Sales Approach that brings forth a motivated attitude with vast experience in many different fields. Proven ability to establish and maintain excellent communication and relationship with clients, excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Employment History

Personal Assistant and Color Specialist, Salon YOSHIKO - Bergdorf Goodman, Manhattan, New York

MAY 2022

• Created an efficient organization system to maintain clientele personal information and color formulas accessible, up-to-date, and secure.

• Attained high daily sales by educating clients about the best products for their needs.

• Accomplish and accommodate the daily agenda in an organized manner to maintain a smooth transition between client appointments ensuring the highest level of customer service.

Receptionist Coordinator, Austin Dental Care, Queens, New York OCTOBER 2021 — MAY 2022

• Optimized the use of the Open Dental System by keeping an exhaustive track of patients' personal information and visit history accessible and organized.

• Created a smart access protocol to update and confirm appointments ensuring an accurate daily agenda.

• Accomplished maintaining accurate account balances by completing payments accordingly with health insurance into the Open Dental system. Personal Assistant and Color Specialist, Stephen Knoll Salon, Manhattan, New York

JUNE 2018 — FEBRUARY 2021

• Engaged with clients to bring a unique experience delivering the best customer care while establishing long-term relationships and ensuring recurring revenue and satisfaction.

• Managed inventory upon arrival, ensuring the availability of the products at all times.

• Accomplished sales goals by educating the clients about the best products for their needs.

Admission Representative, Carsten Institute of Cosmetology, Manhattan, New York

J ANUARY 2017 — APRIL 2018

• Represented the Carsten Institute of Cosmetology as an Admission Ambassador by demonstrating knowledge within the industry and campus experience which led to a 10% increase in the volume of students in the 2017 academic school year.

• Generated over $1,600,000 in revenue in the 2017 academic school year while closing on 92% of the arriving student contracts.

• Provided informative sessions and interviews to prospective students, securing registration and settlement of contracts weekly. Education

Licensed Cosmetologist in the state of New York, Carsten Institute of Cosmetology, New York City

NOVEMBER 2015 — MAY 2016

Courses

Live chat and customer service training., Social Sale Rep J ANUARY 2023 — J ANUARY 2023

Special Skills

Shopify Store Administrator

Proficient in Shopify in the following areas:

• Report analytics

• Client profile, including order and billing history. https://www.linkedin.com/in/diana-j-25354791/

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