ERICA STANLEY

Vancouver, WA ***** 515-***-**** aduwsc@r.postjobfree.com

Accounting Professional and Patient Financial Services Supervisor with Cash Management, and Revenue Cycle experience. Ability to work under pressure and to meet month end deadlines. Strong work ethic, leadership skills, change management skills, innovative, and able to solve problems and create better solutions in daily tasks.

SUMMARY OF QUALIFICATIONS

16 years of Revenue Cycle and Healthcare experience.

10 years of Epic experience.

Certified Revenue Cycle Representative through HFMA.

5 years of Supervisor experience with direct reports.

Bachelor of Science Degree in Accounting from Kaplan University (2016)

Over 5 years of experience working in a labor/management partnership.

EXPERIENCE

NOVEMBER 2022 – PRESENT

BUSINESS CONSULTANT/ANALYST LEAD, EMPLOYER & BROKER SERVICES, kaiser permanente

Responsible for working cases that come into the California Employer Broker Services (EBS) department. I am the main point of contact for our Southern California Permanente Medical Group (SCPMG) when issues arise, or if they have questions regarding medical bills, benefits, and coverage. Responsible for the SCPMG monthly dashboard report which identifies trends and root causes of the cases received. I am also the lead on the assistance with the Broker of Record change request project for the small group account management team.

Formulate recommendations for process improvement.

Review and update all EBS processes to ensure efficiency and accuracy.

AUGUST 2022 – NOVEMBER 2022

BUSINESS CONSULTANT/ANALYST LEAD, KPIC OPERATIONS, kaiser permanente

Responsible for the monitoring and reconciliation the aging self-funded overpayments for all regions. In the short time that I have been with the Kaiser Permanente Insurance Company team (KPIC), I have implemented a process with our self-funded vendor, Harrington Health, to assist with the research and collection of these overpayments due back to the plan sponsors. I am also responsible for assisting with the Consumer Directed Healthcare (CDHC) line of business. I monitored and reconciled the payment balances within Citi Bank for each plan sponsor. I was responsible for ensuring that we receive the correct funding weekly. I was also included in weekly calls with our vendor to report findings or raise concerns.

Leader of the aging overpayments project to collect on internal and external overpayments.

Created a process with our self-funded insurance vendor to research and collect on overpayments due to plan sponsors.

FEBRUARY 2017 – AUGUST 2022

SUPERVISOR OF CASH MANAGEMENT, kaiser permanente

Responsible for the work and direction of the Cash Management Team which consists of Payment Posters, Charge Entry Specialists, Account Liaisons, Senior Associate Accountants, and Credit Balance Specialists. Developed the Senior Associate Accountant role to adapt to the accounting needs of the department and to reconcile cash to the general ledger. Created new processes for the reconciliation of posted payments by utilizing Epic reporting and standardization of this workflow. Assisted in the development of new front office dental reconciliation process with the implementation of Epic Wisdom and utilizing the Senior Associate Accountant’s workflows. Responsible for implementing paperless processes and streamlined positions within the Cash Management Department allow work from home. Leading Epic’s Cash Management Module implementation project to improve payment processing and reconciliation leveraging automation. Continually leading the Cash Management team with process improvement changes, standardization, challenging Epic functionality, and assisting in the adaptation of new processes.

Streamlined the payment posting process to allow all electronic payments to be posted within 24 hours of receipt. These improvements have allowed us to assist with payment posting in other regions for Kaiser Permanente.

Collaborates with General Accounting to help improve processes and determine variances in payment reconciliation for both front and back offices. Changes resulted in variance tracking and reconciliation along with decreased unapplied funds at month end from $1 Million down to zero dollars.

Leader of our Credit Balance Specialist Task Force that focuses on streamlining our insurance credit and refund processes for all payors. Our percentage of credits compared to the AR was over 14% in 2017 and has decreased to be continually below 2.5% of AR for our region.

Created productivity requirements utilizing Epic reporting for the team so that they can work remotely and maintain productivity.

Implemented a feedback process with team members to allow for mentoring and transparency.

APRIL 2014 – FEBRUARY 2017

ASSISTANT ACCOUNTANT, unitypoint health

Responsible for the Reconciliation of bank statements utilizing Epic reporting. Balancing applied payments to cash received in bank. Responsible for documenting and reconciling the postings of the cash management team for 15 different hospitals and 350 clinics. Assisted in developing a more efficient balancing process that helps the corporate and finance department.

Implemented reconciliation process for centralized bank account transitioning from eight bank accounts to one.

Responsible for creating new spreadsheets monthly for the reconciliation process, allowing for daily reconciliation of cash and unapplied funds. This resulted in the decrease of month end cash carryforward of thousands compared to millions.

Streamlined the reconciliation process and to allow for month end close on day 2 instead of day 3.

MARCH 2006 – APRIL 2014

PAYMENT POSTER, unitypoint health

Responsible for posting insurance and self-pay payments to accounts in both Epic HB and PB utilizing electronic remittance files and manual payment posting. Handled cash and verified hospital deposit amounts. Researched patient’s accounts to verify they were being paid and adjusted correctly. Received three different promotions within this position prior to being promoted to Assistant Accountant in 2014.

EDUCATION

BACHELOR OF SCIENCE IN ACCOUNTING, kaplan university, des moines, ia

3.7 GPA

SKILLS

Accounting

Data Management

Leadership

Communication

Cash Management

Microsoft Office

Process Improvement

Bank Reconciliation

Extensive Epic knowledge and experience

Payment Posting

Budget Analysis

Financial Statement Analysis

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