SM

SOPHONIE MICHEL

aduwgo@r.postjobfree.com 305-***-**** Orlando, FL 32801

Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.

Customer Service

Customer Account Management

Calm and Professional Under Pressure

Courteous with Strong Service Mindset

Call Center Operations

Inbound and Outbound Calling

Concentrix, Inc Orlando, FL

Billing Coordinator Representative

11/2020 - Current

Responded to telephone and inquiries with friendly demeanor and full knowledge of billing department processes.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Collected deposits or payments and arranged for billing. Investigated and resolved issues to maintain billing accuracy. Referred unresolved customer grievances to designated departments for further investigation.

Bluegreen Vacations Orlando, FL

Call Center Agent

01/2019 - 10/2020

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Improved overall customer purchasing experiences to promote steady revenue.

Operated with company approved scripts and within company guidelines Maintained a minimum sales and conversion quota as set by department leadership

Miami Lakes Automall Orlando, FL

Tag and Title Clerk

06/2017 - 01/2019

Collected purchase funds and verified confirmed lienholder payoff before processing title.

Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved. Wrote error-free and professional correspondence on behalf of court system.

Prepared lists of overdue accounts, license suspensions and issuances. Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems. Summary

Skills

Experience

Education and Training

North Miami Beach High School North Miami Beach, FL High School Diploma

06/2016

Haitian Creole:

Native/ Bilingual

Languages