Samuel

Lanzet

**** ******** ***** ***, **

Apt. 212, Orlando, Fl. 32839

917-***-**** \.

aduvuf@r.postjobfree.com •

I have been employed by Universal Studios, Orlando since January 11, 2017. I was hired for Volcano Bay, but started my employment at IOA Port of Entry Merchandising. I have received many compliments as well as Way-To-Go Cards during my employment. As you know I was a full-time employee working at Volcano Bay Entrance Operations. I have complete knowledge of both Wearables and Transit. I feel I have more than proven my skills to my supervisors and lead captains. On June 18, 2018, I became a Trainer in Transit/Tiki. I enjoy working with different types of trainees. This makes my teaching experience more challenging. My goal is to teach my team members to be more guest friendly and to appreciate the fact that without guests we have no job. I enjoy coming to work every day, seeing my team members, my new team members and all the guests that enter through our doors. I would try to instill this same enthusiasm that I have in my team members if given the chance to become a Team Lead. In July, 2019 I became a team Lead in Transit as well as Tiki. I am an experienced Team Lead with over 5 years of experience. I maintain an excellent reputation for resolving problems and improving guest satisfaction.

Skills

• Transportation information

• Friendly service mentality

• Excellent work ethics

• Adaptability

• Leadership

Experience

4/2022 - CURRENT

• Conflict resolution

• Multitasking abilities

• Good listening skills

• Detail-oriented

• Compassion

Resort Transit Captain / Universal Parks & Resorts Oversees the daily operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of a supervisor. Monitors the operation to ensure guest and Team Member safety, positive Guest interactions.

2/2021- 4/2022

Resort Transit / Universal Parks & Resorts

Adhered to social distancing protocols and wore mask or face shield at all times. Exceeded goals through effective task prioritization and great work ethic. Delivers exceptional level of service to each guest by listening to concerns and answering questions to provide exceptional service. Carried out day- day duties accurately and efficiently. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. 11/2020 - 2/2021

Transit Lots/ Universal Parks & Resorts

Provided a high level of customer service to each guest by engaging guests and using active listening and effective interpersonal skills. Resolved problems, improved operations and provided exceptional service.

1/2017 - 11/2020

Transit/Tiki Lead / Universal Parks & Resorts

Supervised employees and assessed performances to determine training needs. Introduced higher standards for guest service and increased efficiency by streamlining operations. Greeted guests upon arrival, offered assistance and answered questions to build rapport. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Resolved guest complaints while prioritizing guest satisfaction and loyalty. Trained and regularly mentored team members on performance -oriented strategies and guest service techniques. Collected guest feedback and made process changes to exceed guest satisfaction goals. Education

5/1972

Bachelor of Arts / Tarkio College, Tarkio, Mo.

6/1968

High School Diploma/ Lafayette, HS, Brooklyn, NY

2

Contact this candidate