LEROY A. SMITH

**** ********** **, *********, **, 76016, US • 214-***-**** • aduvg8@r.postjobfree.com A reliable and trustworthy professional that is detail oriented and has great organizational skills. I am a analytical thinker that thinks outside the box and looks at the bigger picture. I am very passionate about my work, with the ability to perform at a high level with a winning attitude and enthusiasm. High level of accuracy

Administration strength

Strong interpersonal skills

Rapid 10-key data entry

Customer-oriented

Excellent time management skills

Detail-oriented

Self-sufficient

Jr. Loan Processor - December, 2020 to April, 2022 First Guaranty Mortgage Corporation dba goodmortgage.com - Plano, TX Filed completed packages in a timely manner.

Was in charge of any conditions that were sent from the underwriting departments. Answered questions, processed transactions, and resolved issues with customers in person and over the phone. Worked in various departments to process loans in a timely, accurate, and fair manner. Maintained long-term relationships with customers to provide best-in-class customer service. Updated databases, organized loan files, wrote general correspondence, and communicated with stakeholders. Maintained a fast-paced scheduled by consistently providing satisfactory turnaround times. Doing this made me a top choice for top processors for the company.

Sr. Operations Associate - May, 2017 to December, 2020 CoreLogic - Irving, TX

Solved deposit and tax balancing issues before submitting, improved operations, and provided excellent customer service. Used strong time management and organizational skills to ensure smooth and seamless operations. Handled inquiries, conducted research, and resolved issues relating to transactions and client requests. Benefits Specialist - November, 2015 to December, 2016 Globe Life Liberty National Division: TEAM Sellors Agencies - Addison, TX Contacted multiple businesses, individuals and families daily via appointment, cold calls, or walk-ins. Explained benefits to plan participants in simple terms so that they were aware of their options. Had an excellent attendance record and was always on time for work. Represented the company at mixers and networking events in order to promote the company's goals. Sr. REO Asset Manager - December, 2013 to September, 2015 Xome - Lewisville, TX

In charge of SI portfolio for clients like FNMA, Freddie Mac, and Springleaf with 150+ files per month. Ensured that a sufficient number of units were available for sale at all times. Examined operational data for its impact on ROI, identified trends, and made recommendations for changes. Used my strong negotiating skills to get contractors to agree to reasonable fees for any repair work or maintenance to the properties. Wrote specifications, solicited bids, and approved subcontracts for building services. Managed property budgets, reviewed invoices, and kept track of costs. Professional Summary

Skills

Work History

Foreclosure Specialist - February, 2012 to December, 2013 Nationstar Mortgage - Lewisville, TX

Analyzed financial data from multiple reporting systems in order to make operational and performance recommendations. Completed daily tasks, documents, reports, and invoices with accuracy. Provided excellent customer service by resolving issues quickly and professionally. Provided attorneys with bid amounts to be presented at scheduled foreclosure sales for different investors. REO Asset Manager - January, 2008 to February, 2012 Nationstar Mortgage - Lewisville, TX

Managed property budgets, reviewed invoices, and kept track of costs. Analyzed and evaluated financial statements on a monthly and quarterly basis. Wrote specifications, solicited bids, and approved subcontracts for building services. Ensured that a sufficient number of units were available for sale at all times. Used my strong negotiating skills to get contractors to agree to reasonable fees for repair work and any monthly or as needed maintenance. Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.

Business - Some college (No degree)

Texas Tech University - Lubbock, TX

Completed 60hrs of coursework from Aug '89 to May '91. Education