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Customer Service Hr Consultant

Location:
Rockville, MD
Posted:
January 22, 2023

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Resume:

G R E G O R Y N E O C L E O U S

202-***-**** Rockville, Maryland aduunk@r.postjobfree.com www.linkedin.com/in/gregory-neocleous-a005696/ TALENT & HUMAN RESOURCES CONSULTANT

My experience demonstrates my value as a strategic partner to executive leaders. With numerous training and facilitation certifications and an extensive range of human resources expertise, I collaborate with business leaders to understand and assess their organizational needs, create custom solutions, and implement frameworks that ensure long-term success. From executive coaching to front-line customer service training, I can tackle any challenge. Additional achievements that will facilitate my contribution to your team include:

Consulted with multiple companies on people-centered strategies that enabled attainment of Investors in People (IIP) accreditation, helping drive unparalleled customer service excellence and sustainable growth.

Leveraged high emotional intelligence and adaptive communication to build relationships with diverse stakeholders and engaged audiences across cultures, skill levels, and functions.

Built performance management frameworks, defined key performance indicators (KPIs), and designed employee surveys to provide insights into employee performance and improvement opportunities. My success is the result of strong client relationships, flexible communication, and proven expertise in a multitude of leadership, performance, and skills training methods that have enabled small businesses to large corporations around the world achieve their goals.

Sincerely,

Gregory Neocleous

Enclosure: Résumé

G R E G O R Y N E O C L E O U S

202-***-**** Rockville, Maryland aduunk@r.postjobfree.com www.linkedin.com/in/gregory-neocleous-a005696/ A recognized leader in organizational and leadership development, Gregory Neocleous is a respected human resources consultant and master trainer who is known for partnering with clients to create real value for their organizations. By building strong relationships with all stakeholders, Greg fosters engagement among diverse teams to drive excellence through human resource optimization. Motivating teams, building consensus, and fostering cultures focused on performance are the fundamentals of his professional life. With a nuanced understanding of human behavior and a high degree of emotional intelligence, Greg is adept at transforming ideas into actionable programs, and at breaking down complex concepts into easily understandable parts. In 2005, Greg founded Epimorfosis Consulting, a global human resources and training consultancy devoted to creating and delivering extensive training programs to help clients to drive efficiencies throughout their organizations by maximizing the talents and abilities of their people. His firm consults with multinational organizations to create people-centered strategies that enable sustainable growth. Building performance metric frameworks, Greg collaborates with clients to define key performance indicators (KPIs) to identify opportunities for improvement. Throughout his consulting career, Greg has trained thousands of people and has inspired excellence from globally dispersed teams in diverse industries. From working with the European Patent Office (EPO) to partnering with a South African telecommunications firm with subsidiaries in 22 countries, Greg has ensured that his clients always receive high-quality, personalized service. By implementing his recommendations for improving performance, Greg’s clients have been able to significantly scale efficiency and realize both top- and bottom-line revenue growth. He advised Trust International Insurance on creating a high-performing organization. As a result, Investors in People International awarded Trust its platinum award and designated them among 14,000 organizations from 50 different countries, the best employer of choice. A partner to governments as well as industry, Greg was appointed as an advisor to the President of Cyprus in 2012 presidential campaign. He co-founder the Volunteerism Movement and advised the President on matters relating to the country’s economic crisis and devised social programs to help citizens affected by it. Earlier, he was elected for 2 terms city counsellor initiating campaigns on Human Rights in European Cities. In 2011 he was a candidate running for mayor leading a campaign with a unique agenda on Economic Diplomacy as means of ending conflicts and strengthening collaboration between diverse groups of people and among countries with social and political hostilities with a view to accelerating prosperity, trust and security in the light of the common vision.

Prior to forming his firm, Greg worked with global leaders such as PwC, Polycenter Consultants, and Lamarque Training to execute his vision and strategy for advancing employee achievement in the workplace. He holds multiple certifications, including Accredited Instructor on Relationship Awareness Theory [Strength Deployment Inventory (SDI)]; Authorized Consultant

[Investors in People (IIP)]; Authorized Trainer [Think on your Feet®]; Career Counselor – Psychometrics & Performance Appraisals [Saville and Holdsworth Limited (SHL)]; Accredited HR Consultant and Trainer [Human Resource Development Authority (HRDA), Cyprus]; Family Counselor [Mars & Venus Institute, United States]. He holds a Bachelor of Science in Business Administration from the University of Akron and a Master of Business Administration from the University of New Haven. Fluent in both Greek and English, Greg is a Cypriot national, a global citizen, and currently working as the HUMAN CAPITAL DIRECTOR of KARVO COMPANIES INC. in the United States, in Ohio, Akron, area. G R E G O R Y N E O C L E O U S

202-***-**** Rockville, Maryland aduunk@r.postjobfree.com

www.linkedin.com/in/gregory-neocleous-a005696/

TALENT & HUMAN RESOURCES CONSULTANT

Globally renowned presenter & organizational development strategist Leadership Development Organizational Development Relationship Building Respected human resources consultant, master trainer, and talent development expert who partners with senior leaders to create strategic programs that drive career development, empower ownership, and align teams and organizations with a shared vision, mission, and values. Trusted advisor who builds strong relationships with clients to partner on successful solutions that drive performance and strengthen the leadership bench. Emotionally intelligent communicator, trainer, and facilitator, able to foster engagement at all levels of the organization, from executive leaders to front-line staff. Diverse industry experience with a strong focus on financial services, professional services, and insurance.

Training Curriculum & Program Design Performance Management Systems Management Development

Sales & Customer Service Training Key Performance Indicators (KPIs) Leadership Development

Presentations & Public Speaking Employee Surveying & Analysis Succession Planning

Recruiting & Interviewing Career Coaching & Planning Executive Coaching CAREER HIGHLIGHTS

• Master training instructor with over 20,000 training hours delivered to over 50,000 corporate employees of 45 different nationalities in Cyprus, Germany, Singapore, Philippines, Greece, South Africa, USA and other countries.

• Credentials include Authorized Consultant for Investors in People (IIP), Accredited Instructor of Relationship Awareness Theory/Strength Deployment Inventory (SDI), and Authorized Trainer of Think on Your Feet® global training methodology. PROFESSIONAL EXPERIENCE

KARVO COMPANIES INC.

Director of Human Capital

USA

2021 – present

Directed HR strategy, operations, organizational development and systems to recruit, retain, and develop talents. Initiated and Directed the KARVO TALENT ACADEMY. Designed, coordinated, and presented internal training programs and workshops as chief instructor. Consulted on human resources business model of IIP organization and process design, including organizational reviews, talent recruitment and selection, job competencies, assess business performance to develop HR solutions that enable business strategies, foster leadership success, and drive the employee experience, salary surveys, training and development, reward management, and performance management.

EPIMORFOSIS CONSULTING LTD. Cyprus

Principal Consultant & CEO 2005-2020

Established and built Epimorfosis (translates to “more people, more force”) into the top human resources, training, and performance management consultancy in Cyprus with clients throughout EMEA and APAC. Create, customize, and present multi-day training programs spanning sales management, successful selling, management relationships, effective business communication, change management, customer relationships, marketing, recruitment and interviewing, KPIs, and qualitative performance metrics, and additional leadership and soft skills as master trainer, coach, and human resources consultant. Foster relationships and partner with executive leaders of small businesses and large global corporations to assess learning needs and priorities, define measurable outcomes and objectives, and research and resolve complex organizational and workforce challenges. Facilitate workshops and deliver presentations to audiences of 20 to 250+, from entry- level personnel to senior executive teams, ensuring engagement and clarity through adaptive communication. Utilize employee surveys, 360-degree feedback, and assessment tools to measure results of training programs, identify additional opportunities, and ensure clients’ long-term success.

Select Engagements:

• Partnered with TRUST INTERNATIONAL INSURANCE company to achieve Platinum Investors in People (IIP) accreditation. Enabled client growth from $1.5M to $32M in sales and 16 to 120+ employees since 2009, fielding 3000+ monthly client calls with zero complaints.

• Developed and delivered tailored customer relationship training to regional personnel of MTN, multinational South African telecommunications firm with subsidiaries in 22 countries. Ensured consistent exceptional service to customers.

• Drove the success of multiple startups as a business consultant in the Small Business Units Program subsidized by the European Union Funds & Human Resource Development Authority (HRDA).

• Trained & Developed a team of Career Guidance Counselors to affiliate with Epimorfosis Consulting

• Developed the Volunteerism Organization business model framework, an organization that manages 450 different NGO’s. Accreditations awarded to the best practice NGO’s in a special ceremony by the President of Cyprus every year.

G R E G O R Y N E O C L E O U S, P A G E 2

202-***-**** aduunk@r.postjobfree.com

Professional Experience – Continued

PRICEWATERHOUSECOOPERS (PWC) Cyprus

Human Resources Manager/Assistant Manager 1999-2005 Directed HR strategy, operations, and systems to recruit, retain, and develop talent. Designed, coordinated, and presented all internal and client training programs and workshops for chartered accountants (CPAs) as chief instructor. Consulted on human resources studies and process design, including organizational reviews, talent recruitment and selection, job competencies, salary surveys, training and development, reward management, and performance management. Select Accomplishments:

• Interviewed 400+ candidates annually for 80 open positions. Utilized best practice interviewing strategies to identify and select top candidates for accountancy positions.

• Continuously assessed learning and development needs to improve talent performance and succession planning. Created new curriculum, assessments, and performance measurement tools to identify weaknesses and build strengths.

• Trained employees of the European Patent Office in Munich Germany in customer support excellence. Engaged employees of diverse nationalities and cultures in customer relationship and communication skills to meet high service standards.

Additional Experience:

POLYCENTER CONSULTANTS LTD.

General Manager

Identified clients’ needs and developed solutions for recruiting, learning and development, and succession planning. Presented training seminars as chief instructor.

LAMARQUE TRAINING CENTER LTD.

Training Officer

Presented and facilitated custom training programs as human resources consultant to corporate clients. EDUCATION

THE UNIVERSITY OF NEW HAVEN, New Haven, Connecticut USA Master of Business Administration (MBA)

THE UNIVERSITY OF AKRON, Akron, Ohio USA

Bachelor of Science (BS), Business Administration, concentration in International Marketing CREDENTIALS

Accredited Instructor, Strength Deployment Inventory (SDI) Authorized Consultant, Investors in People (IIP)

Authorized Trainer, Think on your Feet®

Career Counselor – Psychometrics & Performance Appraisals, Saville and Holdsworth Limited (SHL) Accredited HR Consultant and Trainer, Human Resource Development Authority (HRDA), Cyprus Family Counselor, Mars & Venus Institute, United States LANGUAGES

Greek (native) English (fluent)



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