Loan Officer Customer Service
Resume:
Randi Mills
Destin, FL 32541
Email: aduulv@r.postjobfree.com Cell: 214-***-****
Client Engagement Manager
SUMMARY
Accomplished and experienced client relations professional with strong leadership and relation-building skills. Highly organized and diligent, with excellent written, oral, and interpersonal communication skills. Exceptional customer service focus. I have worked in Servicing, Tax and Escrow Analysis, Internal Audit, Foreclosure, Shipping/Receiving since November 1986. Originating mortgage loans with cross-selling of banking products to include special designations for REO, One-Time Closes/New Construction Loans, Bond Loans, Manufactured Housing, First Time Home Buyers, Doctor/Dental/Legal Professional Loans and numerous Specialty Portfolio Loan Programs including the coordination of Commercial Interim Construction Loans to Permanent Financing.
Qualification Highlights
Solid organization and conflict resolution skills
Performance thrives under extreme deadlines
Demonstrated leader; motivates others to perform
Manage multiple projects at one time
Strong verbal reasoning skills
Persistent and decisive with an eye for detail
Strong Interpersonal Skills
Good Judgement
Education
Naveen Jindal School of Management, UT Dallas
Bachelor's Degree, Business Administration
1987 - 1990
Graduated with Honors.
Professional Experience
Thrive Mortgage LLC, Plano, TX
Senior Loan Officer May 2022 to Present
Origination of retail mortgage loans specializing in Relocation Loans and Services, FHA, Conventional, VA, USDA, Bond and Grant Programs, REO and HUD Repos, Jumbo/Super Jumbo Loans-Niche Products and coordination of Interim to Permanent construction lending programs. Responsibilities include analysis of personal and corporate financial data, credit, and liquidity to determine risks comply with investor guidelines to insure future salability of mortgage-backed securities held in portfolio or sold on the secondary market. Partnered with processing, underwriting, credit policy, exception processing and investor relations, to determine documentation is sufficient for insuring of loans with specific government, private investors and mortgage insurance providers. Communication Liaison between client and company- responsible for updating loan data, relaying information requests and status updates to all parties involved in transaction to avoid deficiencies. Responsible for marketing to referral sources, building new client relationships and maintaining existing client databases for lead generation.
Motivated team to produce in a lean market
Verity Mortgage, LLC, Dallas, TX
Producing Loan Officer/Sales Manager May 2019 – May 2022
Origination of retail mortgage loans specializing in Relocation Loans and Services, FHA, Conventional, VA, USDA, Bond and Grant Programs, REO and HUD Repos, Jumbo/Super Jumbo Loans-Niche Products and coordination of Interim to Permanent construction lending programs. Responsibilities include analysis of personal and corporate financial data, credit, and liquidity to determine risks comply with investor guidelines to insure future salability of mortgage-backed securities held in portfolio or sold on the secondary market. Partnered with processing, underwriting, credit policy, exception processing and investor relations, to determine documentation is sufficient for insuring of loans with specific government, private investors and mortgage insurance providers. Communication Liaison between client and company- responsible for updating loan data, relaying information requests and status updates to all parties involved in transaction to avoid deficiencies. Responsible for marketing to referral sources, building new client relationships and maintaining existing client databases for lead generation.
President’s Club Loan Producer, top 1% in the company due to ability to understand what the client required and negotiation across teams to ensure timely and accurate closings resulting a high level of client satisfaction
Sought out certifications in order to better represent clients
Cardinal Financial Company, Plano, TX
Production Manager/Senior Loan Officer December 2018-May 2019
Origination of retail mortgage loans specializing in Relocation Loans and Services, FHA, Conventional, VA, USDA, Bond and Grant Programs, REO and HUD Repos, Jumbo/Super Jumbo Loans-Niche Products and coordination of Interim to Permanent construction lending programs . Responsibilities include analysis of personal and corporate financial data, credit, and liquidity to determine risks comply with investor guidelines to insure future salability of mortgage-backed securities held in portfolio or sold on the secondary market. Responsibilities include partnering with processing, underwriting, credit policy, exception processing and investor relations, to determine documentation is sufficient for insuring of loans with specific government, private investors and mortgage insurance providers. Communication Liaison between client and company- responsible for updating loan data, relaying information requests and status updates to all parties involved in transaction to avoid deficiencies. Responsible for marketing to referral sources, building new client relationships and maintaining existing client databases.
Top 10% production of Bond Loans and Grants
Supreme Lending, Plano, TX
Producing Branch Manager and Senior Loan Officer April 2016 – November 2018
Origination of retail mortgage loans specializing in Relocation Loans and Services, FHA, Conventional, VA, USDA, Bond and Grant Programs, REO and HUD Repos, Jumbo/Super Jumbo Loans-Nitche Products and coordination of Interim to Permanent construction lending programs . Responsibilities include analysis of personal and corporate financial data, credit, and liquidity to determine risks comply with investor guidelines to insure future salability of mortgage-backed securities held in portfolio or sold on the secondary market. Responsibilities include partnering with processing, underwriting, credit policy, exception processing and investor relations, to determine documentation is sufficient for insurability of loans with specific government, private investors and mortgage insurance providers. Communication Liaison between client and company- responsible for updating loan data, relaying information requests and status updates to all parties involved in transaction to avoid deficiencies. Responsible for marketing to referral sources, building new client relationships and maintaining existing client databases.
Senior Loan Officer, Various Companies
February 2011-April 2016
Origination of retail mortgage loans specializing in Relocation Loans and Services, FHA, Conventional, VA, USDA, Bond and Grant Programs, REO and HUD Repos, Jumbo/Super Jumbo Loans-Nitche Products and coordination of Interim to Permanent construction lending programs . Responsibilities include analysis of personal and corporate financial data, credit, and liquidity to determine risks comply with investor guidelines to insure future salability of mortgage-backed securities held in portfolio or sold on the secondary market. Responsibilities include partnering with processing, underwriting, credit policy, exception processing and investor relations, to determine documentation is sufficient for insurability of loans with specific government, private investors and mortgage insurance providers. Communication Liaison between client and company- responsible for updating loan data, relaying information requests and status updates to all parties involved in transaction to avoid deficiencies. Responsible for marketing to referral sources, building new client relationships and maintaining existing client databases.
Producing Branch Manager, Frisco, TX
Bank of America March 2006-February 2011
Maintaining existing banking client relationships, internal cross-selling for over 10 banking centers. Marketing to agents, builders and referral sources while a liason between banking center and business partners, bank customers, new and repeat clients and responsible for maintaining these relationships critical to Individual and team success. Origination of retail mortgage loans specializing in FHA, FHA 203k rehab, Conventional, VA, USDA, Bond and Grant Programs, MCCs, Relocation/Direct Bill Coordination, REO and HUD Repos, Jumbo/Super Jumbo Loans and coordination of Interim to Permanent construction lending programs . Responsibilities include analysis of personal and corporate financial data, credit, and liquidity to determine risks comply with investor guidelines to insure future salability of mortgage-backed securities held in portfolio or sold on the secondary market. Responsibilities include partnering with processing, underwriting, credit policy, exception processing and investor relations, to determine documentation is sufficient for insurability of loans with specific government, private investors and mortgage insurance providers. Communication Liaison between client and company- responsible for updating loan data, relaying information requests and status updates to all parties involved in transaction to avoid deficiencies. Responsible for marketing to referral sources, building new client relationships and maintaining existing client databases.
Platinum Club Designation and numerous Origination Awards. Consistently within top 10% of originators in the nation.
Producing Branch Manager, Frisco, TX
Wells Fargo 1993-2003
Maintaining existing banking client relationships, internal cross-selling for over 10 banking centers. Marketing to agents, builders and referral sources while a liason between banking center and business partners, bank customers, new and repeat clients and responsible for maintaining these relationships critical to Individual and team success. Origination of retail mortgage loans specializing in FHA, FHA 203k rehab, Conventional, VA, USDA, Bond and Grant Programs, MCCs, Relocation/Direct Bill Coordination, REO and HUD Repos, Jumbo/Super Jumbo Loans and coordination of Interim to Permanent construction lending programs . Responsibilities include analysis of personal and corporate financial data, credit, and liquidity to determine risks comply with investor guidelines to insure future salability of mortgage-backed securities held in portfolio or sold on the secondary market. Responsibilities include partnering with processing, underwriting, credit policy, exception processing and investor relations, to determine documentation is sufficient for insurability of loans with specific government, private investors and mortgage insurance providers. Communication Liaison between client and company- responsible for updating loan data, relaying information requests and status updates to all parties involved in transaction to avoid deficiencies. Responsible for marketing to referral sources, building new client relationships and maintaining existing client databases.
Managed a Team of 13 that led region as a top production and origination branch in the nation. Team received national recognition for success in cross selling of bank products to clients.
Leaders Club Designation and numerous Origination Awards. Consistently within top 10% of originators in the nation.
Technical Certifications: Licensed RMLO, Certified in TDHCA, TSACH, SETH, Bond Loans/Grants and MCCs
References:
1.Preetham Kumar, Senior Big Data Lead, Infosys
2. Devlina Ghosh, Project Manager, GM Financial
3. Patricia Anderson, Home Loan Consultant/Team Lead, Bank of America
Contact this candidate