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Customer Service Office Manager

New Brunswick, NJ
January 20, 2023

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Ruth Ilarah Louis

** ***** **, ******, ** ***** 908-***-****


Rider University, Lawrenceville, NJ September 2018 – July 2022 Bachelor of Science in Cybersecurity (Policy Track) Cumulative GPA: 3.047 Departmental GPA: 3.526


Dean’s list

Work Experience

Assistant Business Office Manager

Green-Hill Senior Living – West Orange – NJ July 2022 – Present

● Report to the Business Office Manager and receive training and additional support from the Revenue Cycle Manager.

● Serve as the Business Office Manager when needed.

● Visible position that interacts with the Administrator, nursing center staff, leadership, Centralized Billing Office, families, attorneys and external agencies.

● Manage patient/resident trust funds and confidential files in compliance with state and federal regulations.

● Meet with patients/residents upon admission and discharge to explain financial obligations.

● Ensure policy & procedure compliance.

Bilingual Concierge

Hilton Hotel - East Brunswick - NJ November 2019 – July 2022

● Excellent customer service skills

● Meet/Greet residents and guests to determine the nature of their visit

● Direct guests and visitors to appropriate destination

● Check-in and announce incoming guests

● Receiving packages and deliveries

● Resolve complaints from residents/guests

● Perform basic clerical duties: answering telephones, faxing, copying, etc.

● Light organization/cleaning of assigned work areas. Student worker OIT assistant -

Rider University OIT - Lawrenceville - NJ September 2018 – October 2019

● Greet patrons when entering and leaving facility

● Check in/out borrowed laptops

● Provide great customer service and aid to students, staff and faculty

● Solve troubleshoot problems regarding technology on campus

● Assist with campus events, setting up and breaking down

● Maintain Rider’s fleet of student printers and computers Lakay Caribbean Restaurant

Catering Decoration staff

● Book Entertainment

● Decoration

● Party coordination and set up.

Leadership & Activities

● Treasure, Rider Dance Team, Fall 2021 – Present

● Member, Rider University Political Science Club, Spring 2019 – Present

● Member, Rider University Model United Nation, Spring 2019 - Present Communication Skills

English, French, Creole and advance in Spanish.

Technical Skills Programming

C++, SQL, Python, Java, Microsoft Office

Operating Systems

Windows, MAC OS, and Linux.

Ruth Ilarah Louis

January 2023

Contact this candidate