Anoop Kumar B

Contact No: +91-805*******

E-Mail: adusos@r.postjobfree.com

In quest of career enrichment in Finance domain with an organization of high repute and to apply innovative ideas at work place and help the organization grow along with my career.

AN OVERVIEW

MBA (Finance & Marketing) from Sathyabama University of Management Studies, Chennai in 2011.

TECHNICAL SKILLS

Mutual Fund operations- Analyzing financial Statements and generating reports for the same

ACADEMIC CREDENTIALS

MBA (Finance & Marketing) from Sathyabama University of Management Studies, Chennai in 2011 with 81.1%.

Bsc (MPCs) from TSR & TBK Degree College, Visakhapatnam in 2009 with 70%.

Intermediate (MPC) from Tulasi Murari Jr. College, Visakhapatnam in 2006 with 81.3%.

Matriculation (CBSE) from Lakshmipat Singhania Public School, Jaykaypur in 2004 with 73%.

TRAINING / INTERNSHIP DETAILS

Organization: Surya Lakshmi Cotton Mills, Hyderabad

Duration: Six months

Description: Analyzing 5 year financial report of the company and analyzed the financial

Situation of the company

PROFESSIONAL EXPERIENCE:

Spandana Mutual Benefit Trust – Team Leader, Treasury Department (July 2021 – Till Date)

Processing of salaries of employees

Processing branch rents and rent advances

Processing vendor payments

Reconciliation of salaries and other payments.

Generation of payment status and providing information about the same.

Cashflow Management and suggest on different investment plans.

Contacting the field staff and arrange funds for the disbursement of loans.

Providing Receipts and Payments to the accounts team for preparing the financials.

Fund Management.

TechMahindra – Customer Service Executive (September 2018 - March 2020)

Customer service associate (Amazon process).

Responsible for answering queries and assisting customers through chat.

To be readily available to provide help or solution in real time (Live chats).

Tenure: September 2018 to till March 2020.

Hinduja Global Solutions- Process Executive billing (June 2016-Jan 2018)

I worked on US health claims and did research in order to turn and unbillable claim into billable.

I did research on different screens on client system in order to make a claim billable.

I also made calls when I do not get information on different screens and websites.

The payment on the claim stays pending till the claim is made billable. Once the claim is billable it is sent to the insurance for processing.

Once the insurance processes the claim the payment is done and money is paid to the client.

Infosys BPO – Sr Process Executive for British Telecom (March 2014 - Apr 2016)

Performing mutual fund operations (Subscription, Renunciation, Change of address, Mandate and Agent details.

Supporting users and network administrators over the telephone and by email.

Supervising high level of in-bound calls to provide to the service request of customers.

Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%).Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

Managed the team as a Coach effectively to ensure achievement of target and performance.

Working and Following up with Onsite Engineer on escalated issues.

Proficient in handling escalated calls and providing 1st & 2nd Level Support to end-users.

Maintain relationship with clients.

Achievements:

Received a Rajyapurskar Award from the Chief Minister for the best Scout in 2005.

Fifth topper

in MBA in 2011.

Played for Andhra University Cricket Team in the year 2008 and 2009.

STRENGTHS

Hard-working

Self-motivated

Fluent communication skills

Belief in team work

PERSONAL DOSSIER

Date of Birth : 09 July 1988

Languages Known : English, Hindi and Telugu

Address : # D-13/8, JKPM colony, Jaykaypur, Rayagada (Dist.) Orissa-765017

Hobbies : Reading business Magazines, Playing Cricket and Table Tennis.

DECLARATION

The above information is true and correct to the best of my knowledge. I am confident that i will do justice to the job entrusted to me with a great sense of professionalism and enthusiasm.

Anoop Kumar B

Hyderabad

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