Fast learner, Reliable, Dependable, Willingness to learn new skills, Great communication skills, Work from Home preferred, hardwired internet, Desktop with Windows 10, Headset, and Webcam

Authorized to work in the US

EXPERIENCE

ShiftSmart, Contract Worker Sep, 2022- Present

Home-based location

Survey Caller conducting outbound calls, follow script, record answers, data entry, attention to detail, strong verbal and written communication, empathy to sensitive material in survey, Great time management

Mystery Shopper conducting research on specific products and knowledge of employees in specific departments, data entry, follow specific guidelines and instructions, internet research of products beforehand, great verbal and written communication

Appen, Independent Contractor April, 2022- Dec, 2022

Data entry evaluation; Internet search; Basic computer skills; Ability to work independently; Sitting for long periods; Positive and friendly; Ability to use computer and smartphone; Search evaluation for completeness and correct information; Knowledge of Social media to run searches; Create recordings for projects worked on

Shipt, Independent Driver Dec 2021- Present

Birdsboro, PA

Pick up orders from stores; Use GPS system to locate delivery pick-up and drop-off locations, excessive amount of sitting, walking and drive time; Friendly and professional customer service; Positive attitude; Attention to detail; Outbound calls/texts to customers

GrubHub, Independent Driver Oct 2021- Present

Birdsboro, PA

Pick up orders from stores; use GPS system to deliver; Sit, walk and drive; Friendly and professional customer service; Positive attitude; Attention to detail; Outbound calls/texts to customers

Best Western, Housekeeper July 2020- Dec 2020

Intercourse, PA

Remove debris from work sites; Decorate indoor or outdoor spaces; Clean furniture or fixtures; Clean building walls or flooring; Clean facilities or sites; Clean equipment or supplies; Dispose of trash or recyclable materials.

Target, Baristas Aug 2015 – July 2020

Reading, PA/ Lancaster, PA

Measure ingredients; Present food or beverage information or menus to customers; Serve food or beverages; Clean food service areas; Take customer orders; Clean tableware; Prepare hot or cold beverages; Process customer bills or payments.

KFC, Shift Manager Feb 2014 - Aug 2015

Reading, PA

Open/close restaurant; Count money in tills and safe; Time/temp food; Turn on/off all equipment; Customer service; Log Manager Book; Follow food safety procedures; Use computer for scheduling; Check employees follow standard; Check food to maintain quality and freshness

Stay at Home, Homemaker Mar 2011 - Feb 2014

Stay at Home Mother, Independent Sales Rep for Cutco, Color Street, Legging Army, and Melaleuca

Teach daily living skills or behaviors; Health care or medical treatments; Monitor health or behavior of children; Administer first aid; Prepare foods or meals; Teach health or hygiene practices; Monitor environment to ensure safety; Study products efficiently; Inbound/Outbound phone calls with customers; Presenting products, pricing, and shipping options; Offer help and support with ordering products; Pay attention to detail and enter Dara on computer or on order form; Kind, Courteous, Respectful, and Professional Attitude

EDUCATION

Muhlenberg High School Aug 2005 - Jun 2009

Laureldale, PA

HS Diploma Obtained

REFERENCES

Angelica Weaver Contact: 610-***-****

Relationship: School friend and Coworker

Brittney Hampton Contact: 610-***-****

Relationship: Coworker

Adrian Blinsky Contact: 330-***-****

Relationship: School friend and Coworker

SKILLS

• Microsoft Word (10+ years)

• Microsoft Excel (1 year)

• Cleaning Experience

• Toddler Care

• Delivery Driver Experience

• Café Barista Experience

• Driving

• Childcare

• Food Preparation

• Computer Operation

• Caregiving

• Computer Literacy

LANGUAGES

• English – Native

CERTIFICATIONS AND LICENSES

Driver's License

Penn Foster Online Career College

Feb 2020- Mar 2021

Certification Program – Medical Billing and Codes

Completed

Penn Foster Online Career College

Aug 2010 - Sep 2011

Certification program – Veterinary Assistant/ Receptionist

Completed

ASSESSMENTS*

Proofreading — Proficient

June 2019

Proofreading written texts. Full results: Proficient

Sales skills — Highly Proficient

January 2021

Influencing and negotiating with customers Full results: Highly Proficient

Customer service fit — Proficient

June 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Delivery driver — Proficient

May 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Attention to detail — Highly Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Call center customer service — Highly Proficient

May 2022

Demonstrating customer service skills in a call center setting

Full results: Highly Proficient

Workplace safety — Proficient

May 2022

Using safe practices at work

Full results: Proficient

Working with MS Word documents — Familiar

May 2022

Knowledge of various Microsoft Word features, functions, and techniques

Full results: Familiar

Typing — Proficient

May 2022

Transcribing text

Full results: Proficient

Learning agility — Highly Proficient

May 2022

Learning and applying new information

Full results: Highly Proficient

Basic computer skills — Proficient

May 2022

Performing basic computer operations and troubleshooting common problems

Full results: Proficient

*Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.*

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