Brenda Ellis

Sherman, TX *****

adurq2@r.postjobfree.com

+1-918-***-****

Enthusiastic benefit counselor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of explaining benefits and excellent organizational skills and training in enrollment platform programs. Motivated to learn, grow and excel in insurance sales and service..

Work Experience

Benefit Enrollment Counselor

Benefit Communications Inc. - Nashville, TN

May 2001 to Present

Give one-on-one laptop presentations to employees explaining the benefits their employer offers. I then offer supplemental products that enhance their protection. Sometimes I do interviews on the phone, either at their location or our own call center. I learn a new platform nearly every case which each last from 2-4 weeks. I also do customer service by helping clients resolve their insurance problems.

Telemarketer

Multiple Companies - Tulsa, OK

May 1998 to Present

Worked in several call centers taking inbound calls . When a bonus was offered I was always a top producer

The first two years of benefit enrollment counselor was in a call center. Customer Service Representative

AT&T Premium Retailers - Tulsa, OK

May 2014 to October 2015

Helping customers with their billing issues. I explained the situation and was able to offer rewards for the inconvenience.

Education

Freshman and Sophomore in Education

Northeastern State University - Tahlequah, OK

September 1980 to May 1984

High School Diploma

Texhoma High School - Texhoma, OK

May 1969

Bachelor of Science in Vocational Home Economics

Southwestern Oklahoma State University - Weatherford, OK Skills

• Enrollment requirements Benefit plan audits

Open enrollment procedures Benefits guidelines

• Insurance Sales

• Telemarketing

• Presentation Skills

• Salesforce

• Cold Calling

• Interviewing

• Upselling

• Sales

• Recruiting

• Inside Sales

• Account Management

• Outside Sales

• Sales Management

• B2B Sales

• Customer service

Certifications and Licenses

Life and health license

1997 to Present

I have had a Health and Life license for 25 years and am presently licensed in 15 states. BS/ED

1985 to Present

I have a bs/Ed and certified to teach Vocational Home Economics; Chemistry; Biology; and Science

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