Melanie Ollanketo

Chattanooga, TN *****

423-***-****

aduoas@r.postjobfree.com

Professional Summary

Diligent Job Title with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Skills

Sales Expertise

Product Recommendations

Customer Needs Assessment

Self-Checkout Assistance

Cash Handling

Stocking and Receiving

Time Management

Sales Generation

Teamwork and Collaboration

Verbal and Written Communication

Store Opening and Closing

Sales Trends

Customer Service

Retail Loss Prevention

Dispute Mediation

Membership Sales

Stockroom Upkeep

Folding Clothes

Upselling Strategies

Jewelry Personalization

Effective Selling Techniques

Cash Register Operations

Retail Store Operations

Recognition of Security Risks

Sales Communications

Retail Knowledge

Credit and Cash Transactions

Persuasive Selling

Upselling Products and Services

Item Fittings

Answering Customer Questions

Corrective Actions

Garment Fittings

Sales Leadership

Personal Shopping

Returns and Refunds

Sales Optimization

Inventory Pricing

Following Up with Clients

Signage Changes

Customer Understanding

Register Preparation

Social Perceptiveness

Presentations and Demonstrations

Sales Representation

Merchandising

Education

University of Tennessee At Chattanooga Chattanooga, Tennessee

Bachelor Of Science Psychology

Work History

March 2022 - May 2022

Colony 13 - Chattanooga, Tennessee

Sales Associate

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Solved customer challenges by offering relevant products and services.

Increased sales by offering advice on purchases and promoting additional products.

Maintained customer satisfaction with quick and professional handling of product returns.

Processed product returns and assisted customers with other selections.

Achieved perfect attendance and on-time record.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Maintained records related to sales, returns and inventory availability.

Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Completed orders and organized product deliveries to meet customer timetables.

Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Worked alongside retail representatives to enhance product presentations and advertising collateral.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

Developed, marketed and sold full range of products and support services.

Educated associates on market trends and stayed up-to-date on forecasts.

February 2022 - May 2022

The Funkey Munkey - Chattanooga, TN

Store Manager

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Rotated merchandise and displays to feature new products and promotions.

Supervised guests at front counter, answering questions regarding products.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Protected store from loss or theft by setting and enforcing clear security policies.

Rotated stock to achieve optimum appeal and minimize shrinkage.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Analyzed and interpreted store trends to facilitate planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Devised processes to boost long-term business success and increase profit levels.

June 1995 - February 2004

Second Chance Boutique - Chattanooga, Tennessee

Sales Associate

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Solved customer challenges by offering relevant products and services.

Increased sales by offering advice on purchases and promoting additional products.

Maintained customer satisfaction with quick and professional handling of product returns.

Processed product returns and assisted customers with other selections.

Achieved perfect attendance and on-time record.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Completed orders and organized product deliveries to meet customer timetables.

Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Worked alongside retail representatives to enhance product presentations and advertising collateral.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

Developed, marketed and sold full range of products and support services.

Contact this candidate