Michelle L. Kearns

**** ********* *** ***. *

Akron, OH 44306

330-***-****

aduhr8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Sales … Training … Communication

Highly motivated leader and team player; results oriented, creative, flexible, organized committed to professional standards and excellent standards in customer satisfaction. PROFESSIONAL HIGHLIGHTS

Signa Jewelers, Inc. October 2015 – October 2021

Customer Service Received inbound calls for customer service. Filed complaints, resolved customer’s issues took special orders for customers and stores. Assisted Signas’ stores in resolving customer issues.

Summit Advantage, Inc. September 2013 – October 2015 Business Sales Outbound calls selling AT & T U-verse small business accounts Donation Collection Outbound calls to raise funds for multiple charities and conservative political parties

InfoCision November 2011 - September 2013

Business Accounts Outbound Calls to manage and sell upgrades on cable, phone, and internet services to s small business accounts

Time Warner Cable June 2008 - May 2011

Order Entry Setting up customer orders and confirming customer satisfaction Inbound Calling Received inbound calls for customer upgrades on cable services Sales Outbound calls to sell upgrades on cable services Retention Center Customer retention calls to stop account closings and retain current customers Accomplishments Met all call target goals for sales and retention centers InfoCision April 2008 - June 2008

Donation Collection Outbound calls to collect charitable donations for Christians and multiple charities

Bank of America June 2000 - March 2007

New Account Specialist Outbound calls for new customer accounts Account Collections Calling on delinquent customer account for payment collections Product Cross Sales Outbound calls to cross sell products Direct Promotions Booth sales and promotional efforts with the Cleveland Browns Accomplishments Exceeded annual goals

Zero instances of Federal or MBNA noncompliance items Passed all application audits

Shades of Summer Tanning January 1998 - June 2000

Receptionist Completed new client applications

Sold tanning services and products

Scheduled appointments for clients

Operated and maintained an efficient tanning salon Accomplishments Increased salon sales and provided excellent customer service Acme 1996 - 1997

Sales Associate Sales cashier and customer service Self Employed 1993 - 1995

Child Care Provider Private child care provider

Marc’s 1992 - 1993

Cashier Cashier

Kozmic Korner 1991 - 1992

Nursery Teacher Head teacher for infants and toddlers Prepared daily lesson plans

Established programs for early childhood education HONORS

Recipient of multiple awards

Quality Record Award

Accommodation Award

Consecutively Top Sellers Award

EDUCATIONAL BACKGROUND

Pals Computer Lab 1999 – 2000

Adult Vocational Services 1995 – 1996

Mansfield Business College 1989 – 1991

North High School Graduated 1988

References available upon request

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