Douglas Austin

New York, NY 917-***-**** adueoe@r.postjobfree.com

EDUCATION

Assoc. Early Childhood Education

Hostos Community College

Bronx, NY

Anticipated 2023

KEY SKILLS

Microsoft word suite

(Word, Excel, PowerPoint)

Outlook

ABI software

Slack

CRM

SALSEFORCE

AIRCALL

EXPERTISE

Facility operations

Executive support

Project management

Invoicing & billing

Detail-oriented

Organization

Record keeping

Strong written and verbal skills

Multitasking in fast-paced

environment

PROFESSIONAL EXPERIENCE

January 2022 – December 2022

Customer Experience Associate, Pandemic Response Lab: Queens, NY

Maintaining customer relationships to promote retention and loyalty

Act as the initial point of contact for all customers.

Work with the lab to assure that problems identified by the lab are processed appropriately (i.e. if PHI mismatch is confirmed – double back w/ lab to process)

Handle inbound client corresponds regarding ETAs for specimens, sending PDF reports, editing documents, in a professional manner

Communicate problem specimens to three lab facilities

Manage incoming calls, emails via Salesforce, and slack messages from Clients

Supporting and Customer Experience Managers in day-to-day workflow

Comply with HIPPA Guidelines to ensure safety of our clients.

Staying ahead of the technical curve with continued education in technology and personal development

February 2015 – November 2021

Coordinator of Stadium Operations, New York Yankees: Bronx, NY

Support the Director of Disabled Services and Guest Relations, and Vice President of Stadium Operations

Complete payroll for engineers, grounds crew, ticket takers, and NYPD using ABI software

Serve as point of contact for any maintenance issues within the entire stadium and liaison for trades teams such as engineers, electricians, and housekeeping

Perform building inspection before games/events to ensure it is up to code

Oversee various stadium events including pregame, player related, and postgame events

Provide written overview of events and distribution of overview to trades teams

Manage schedules of Stadium Operations Interns

Receive and edit invoices for documentation and record purposes

Maintain budget schedules and purchase orders

Manage reference materials to determine appropriate job requirements and procedures

Escort for game day personnel including babysitters, players, coaches, and staff

Promote health and safety requirements and standards

Maintain professionalism and integrity of the New York Yankees July 2013 – February 2015

Security Officer, Securitas: Bronx, NY

Maintained safety of all guests and Yankees employees

Ensured that all guest entering the New York Yankees Lobby were inspected properly

Supported special events as an executive security officer

Coordinated with NYPD on site for postgame egress

Facilitated the traffic within the New York Yankees Lobby for guests, Douglas Austin

New York, NY 917-***-**** adueoe@r.postjobfree.com coordinators, and employees

Monitored facility for unauthorized activity and responded to potential safety incidents

Managed incoming emails

March 2012 – July 2013

Security Officer/Command Center Operator, Guardsmark: Bronx, NY

Maintained safety of all guests and employees

Facilitated escorts of guests and visitors

Ensured no breaches of restricted areas

Coordinated with game day personnel for postgame Club House cleaning

Managed procedures for dispatching personnel to proper locations

Monitored, tested, and operated computer equipment in access control and security systems

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