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Customer Service Credit Specialist

Location:
Kings Point, TX, 77345
Posted:
December 27, 2022

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Resume:

AR Credit

Professional Experience

Brenda’s background consists of a diverse career (25+years) in Credit Collections receivable and Accounts Payable with 10 years of supervisory experience. She has excellent attention to details, outstanding planning and organizational skills, exceptional work ethic, and an outgoing personality.

She also has experience using various accounting software programs, and is adept in the use of Microsoft Excel for VLOOKUP, Pivot Tables, and charts

Principal Areas of Practice and expertise

Accounts Receivable Vendor Invoice Auditing Negotiate Vendor Payments Aging analysis and review Analyze Reports for Financial Statements General ledger/chart of Account management Journal entries Approve payroll Invoicing Credit Card Reconciliations Interface with Sales Organization to communicate credit decisions & ensure timely review Review Contracts/Purchase Order Initiate process improvement & to simplify & improve productivity

Achievements:

Improved A/R DSO Monthly by 10 to 20 percent by negotiating vendor late fees and capitalizing on vendor discounts & adjustments.

Implemented new training materials for self-starters

Processed overpayments/underpayments due to duplicate payments

Recovered overpayments

Updated Accounts Receivable credit files and tax exemption certificates

Write training manual for credit department

Starplast USA, LLC, Houston, TX 12-2019 to current

AR Credit Manager

Manage AR department

Monitor & train employees

Run & Review daily reports

Analyze/review customer accounts

Review credit lines for increases/decreases

Work closely with sales rep, branch manager(s) and other managers to resolve credit and collections issues

Crane ChemPharma Flow Solutions, The Woodlands, TX 4-2019 t0 9-2019

Senior Credit Analyst

Responsible for portfolio of $10 million

Monitor deductions taken in error by customer due to discounts, etc.

Set up new accounts

Review credit lines for increases

Work closely with sales rep, branch manager(s) and other managers to resolve credit and collections issues

Work aggressively to keep 90+ day past due accounts from aging and write-offs to a minimum.

Interact with sales rep daily regarding problem accounts

Submit discount, sales tax adjustments, disputes and write-offs daily

Answer incoming/outgoing calls daily

Update contact information and credit files

Worked in various portals to ensure customer invoices were uploaded immediately

Release orders consistently with collection of past due accounts

Prepare monthly reports for month end close

Rubicon Oilfield International– Houston, TX 1-2019 to 3-2019

AR Credit Specialist

Assist with special projects

Responsible for portfolio of $100 million

Monitor deductions taken in error by customer due to discounts, etc.

Set up new accounts

Review credit lines for increase

Work closely with sales rep, branch manager(s) and other managers to resolve credit and collections issues

Develop and standardize written policy documentation for credit department

Work aggressively to keep 90+ day past due accounts from aging and write-offs to a minimum.

Interact with sales rep daily regarding problem customers

Submit discount, sales tax adjustments, disputes and write-offs daily

Answer incoming/outgoing calls daily

Update contact information and credit files

Worked in various portals to ensure customer invoices were uploaded immediately

Prepared easy access departmental listing for credit department

Carrier Enterprise/Burnett Staffing – Houston, TX 6-2018 to 9-2018

Senior Credit Manager

Manage employees & train new hires

Assist with special projects

Responsible for portfolio of $100 million

Release orders for problem accounts

Process ACH/EFT, credit card payments daily

Monitor deductions taken in error by customer due to discounts, etc.

Set up new accounts

Review credit lines for increase/decrease

Work closely with sales rep, branch managers and other managers to resolve credit and collections issues

Develop and standardize written policy documentation for credit department

Balance cultivating strong relationships with customers while aggressively working to keep 90+ day past due accounts from aging and write-offs to a minimum.

Interface with sales organization to communicate credit decisions and ensure timely review of national accounts

Distribution Now / Dnow L.P. – Houston, TX 4-2015 to 4-2018

Senior Credit Analyst

Assist with special projects

Responsible for portfolio of $50 million plus

Mentor/coach team of 6 employees

Review credit lines daily

Processed adjustments, write-offs, tax adjustments & intercompany adjustments

Release orders daily

Supervise and Train new hires

Answer incoming/outgoing calls daily

Reconcile problematic accounts

Assist with month end close

Processed check runs for payments received via FEDX

Approve liens within level of authority

Assigning accounts to collection & bankruptcy when applicable

Process new customer account setup

Coded and processed 600-1200 expense reports/ invoices combined monthly

Verified that all invoices and expense reports have the appropriate approvals

Analyzed details of transactions, including funds received to provide clients with account balances at month-end and to ensure monthly budgets have not been exceeded

Scanned documentation to customers as requested

Develop collection strategies to reduce the DSO

Assist with ACH/EFT & Wire payments for Cash App Department.

Extract data in Excel by using pivot tables

Selected Achievements:

Ensuring new accounts were set up within timely manner.

Reducing the DSO monthly

Provide incentives to employees who met their personal goals and the team goals.

Goodman Manufacturing / Daikin - Houston, TX 6-2005 to 4-2015

Credit Team Lead

Responsible for credit analysis & collection operation of a portfolio of $20 million

Mentor/coach team of 6 employees

Review credit lines daily

Processed adjustments, write-offs, tax adjustments & intercompany adjustments

Release orders daily

Train new hires

Answer incoming/outgoing calls daily

Reconcile problematic accounts

Assist with month end close to ensure special billing was processed, etc.

Processed check runs for payments sent via FEDX

Processed and reconciled credit card accounts daily

Analyzed vendor payments to coincide with monthly budgeted amounts to distribute

Assigning accounts to collection & bankruptcy

Handled the new customer setup

Selected Achievements:

Identify problematic accounts and to prepare accounts to be sent to collection agency

Focused on high dollar invoices by pulling the purchasing order, shipping docs and PO(s)

Hanover Compression Limited Partnership – Houston, TX 6-2001 to 3-2005

Senior Credit Analyst

Maintained & collected on accounts receivable balances of $3 million plus

Managed 1500 to 2000 customers monthly

Review credit lines daily

Set up new accounts

Prepared daily deposits for checks received at local office

Processed adjustments, write-offs, tax adjustments & intercompany adjustments

Released orders daily

Placed accounts on “credit-hold” due to delinquency

Handled journal entries and account reconciliations for month-end close

Train new hires

Answer incoming/outgoing calls

Handle all irate customer calls

DHL Worldwide Express – Houston, TX 6-1993 to 8-2000

Senior Credit Specialist

Manage monthly que that averaged over $800k in revenue.

Monitored and contacted past due accounts regarding payments & payment arrangements

Tracked and researched short payments due to pricing, discounts & sales tax

Audited purchase orders utilizing SAP for research

Tracked freight and sales tax charges for all US accounts

Scanned and emailed 100+ invoices daily to various customers

Assisted with maintaining approvals for service invoices

Processed payment daily

Answer incoming/outgoing calls

Train new hires

Supervise 6-8 employees

Selected Achievements:

Negotiated payment terms with vendors to benefit companies cash flow

Improved the time process of matching by implementing a new process for the purchasing department to match shipping receipts to purchase orders as incoming inventory is added

Brenda Tillman

Accounting/Finance

Areas of Practice

Accounts Receivable

Accounts Payable

General Ledger

Month End Processes

Reconciliations

Payroll

Training

Industry Lines

Oil & Gas

Accounting

Customer Service

HVAC Industry

Distribution

Computer Applications

SAP

Highradius

MC2-Cforia

Marcola 75

Oracle

Cortex

Get Paid

Oildex

Ariba

DNBI

ERAM

ADP

Trend

RCM Software

AX/Centrix

QAD

MANMAN

ASI

Microsoft

Excel

10-Key:10,000 kspm

Type: 65wpm

Education/Qualifications

Forest Brook Graduate

Brenda Tillman

Accounting/ Finance Specialist

Areas of Practice

Accounts Receivable

Accounts Payable

General Ledger

Month End Processes

Reconciliations

Payroll

Training

Industry Lines

Oil & Gas

Accounting

Customer Service

HVAC Industry

Distribution

Computer Applications

SAP

Highradius

MC2-Cforia

Marcola 75

Oracle

Cortex

Get Paid

Oildex

Ariba

DNBI

ERAM

ADP

Trend

RCM Software

AX/Centrix

Microsoft

Excel

10-Key:10,000 kspm

Type: 65wpm

Education/Qualifications

Forest Brook Graduate

Brenda Tillman

Accounting/ Finance Specialist

Areas of Practice

Accounts Receivable

Accounts Payable

General Ledger

Month End Processes

Reconciliations

Payroll

Training

Industry Lines

Oil & Gas

Accounting

Customer Service

HVAC Industry

Distribution

Computer Applications

SAP

Highradius

MC2-Cforia

Marcola 75

Oracle

Cortex

Get Paid

Oildex

Ariba

DNBI

ERAM

ADP

Trend

RCM Software

AX/Centrix

Microsoft

Excel

10-Key:10,000 kspm

Type: 65wpm

Education/Qualifications

Forest Brook Graduate



Contact this candidate