Marangeli Ayala

**** ***** ** *** **** Baytown, Texas 77520.

Contact: 281-***-**** Email: aduafj@r.postjobfree.com

Objective and Summary of Qualifications

Bilingual professional seeking a position where I can utilize my experiences and acquired skills, to your organization and be challenge, order to promote professional growth. Demonstrate leadership and business ethics when making decisions and problem solving the ability to developing a good team member. Great communications skills, remain focus and determined to performed all work and duties.

Experience

Robert Half- Arcadia Customer Support/Admin Specialist Texas, 2022-2022 Duties and responsibilities included answering incoming and outgoing calls answering customers accounts billing questions and concerns. Update accounts information adjust billing if needed answer all inquiries ensures detail to catch errors on invoices and billing. Excellent problem-solver, analytical, and have excellent technical skills. dependable and can work autonomously.Making outbound calls to collect and negotiate Payments. Preparing and sending invoices and processing payments. Answer emails in accurately and in a timely manner. Record keeping and tracking performs many duties, such as invoicing, data entry, financial compliance and procedures, and fixing any client billing issues. Very corteous a fast learner work in a fast pace environment.

Conduent - Customer Support/Admin Specialist Houston Texas 2018-2022 Ability to speak clearly, and listen effectively. Good written and interpersonal skills. Strong customer service skills, Good analytical and organization skills. Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases. keyboard skills of 30 wpm and 10-key touch. Ability to work in a team environment and be open to changes. Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented. Ability to exercise tact and to handle customer interactions in a fast, courteous and efficient manner. Ability to establish and maintain effective working relationships with others. Accessing customer accounts information Able to maintain confidentiality. Making outbound calls to collect and negotiate Payments. Work effectively in an inbound/ outbound call center environment.

Convergys /Spectrum Technical Support Representative Orlando, Florida 2017-2018 Perform Inbound calls great customer service to clients as well as team members, in a friendly and professional manner handle irate customer and Deescalate calls by resolving customers issues, or transfer to the correct department if needed. use Avaya phone system and other system related to fix and resolve cable, phone and internet problems and issues that customer may be experiencing communicated clearly with customer to resolve all their network issues troubleshoot equipment, answer questions and concerns as well give support as required. Ask prone questions to get a clear understanding of the customer needs in various situation. Guide and assist the customer step-by-step to get a solution, power cycling sending HIT signals, activating new services or remote controls to equipment. Use a call tracker for every call to keep CC notes on customers Account. Greet, Active listening, Empathy, resolve, Recap close the call.

Bridgeport ISD Bridgeport, Front Desk Receptionist Texas 2015-2017Customer Service Duties included to sign in/ sign out clients and providing information, verify and understand the clients request by answering question and concerns and directing to the appropriate department. Collect and record payments. Keeping records and filing, Multi task in various areas informing others verbal communication, Great customer service staying organize and updating records staying focus and keeping a Good attitude among all staffs and members to bring more new and retain the current Customer. accurate with all job related matter. Maintain lobby clean and neat and all other job related as Receptionist.

Deroose Plants Receptionist/Admin Assistant Orlando Florida 2014-2015 Manages the company lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers, Ensures completion of paperwork, sign-in and security procedures, Handles special administrative projects, as well as overflow work from other assistants. Depending on the size or the firm. may also answer incoming calls, Greeting visitors and performs general administrative duties. Handles incoming calls and may operate a switchboard. May also assist other administrative staff with overflow work. included word processing, data entry and Internet research tasks. Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism, Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential. Collect payments over the phone and in person,Making outbound calls to collect and negotiate Payments. Ensure all customers or client records are private and kept Secure

KBR SERVICES Administrative Specialist Bahrain 2012-2014 Perform administrative and support to management of project contract. Assisted in preparing, answering multi-phone lines email letters and other vital information in a timely and effective manner into the system, Responsible for Purchased Orders, Sales Invoices, filling Reviewed and processing records to improve performance of companies and project contracts, Ensured operating policies and procedures with compliance of companies and supported management in contract. Monitor and detected presented contract occurrence, Recommending appropriate methods and implementing to protect the companies and project contract with client. Significant improvement in contract productivity and accomplishment Maintaining schedule simplified and claim prevention. Ability to work. Communicated with all level of internal management and personnel in project termination and achievement.

MEDERO MEDICAL Front Desk Receptionist Orlando Florida 2007-2012 Duties included excellent customer services, answering multi phone lines, responsible for scheduling appointments Including maintaining acceptable levels of services at all times. Preparing charts for the patients, Interact with doctors and patience on a daily basis. Performing Insurance verification. authorization and understanding patient insurances deductibles, co-pay etc. Collect payments from patients and record payments from insurance companies. certification process medical records, register in/out patients, entering patient data in the computer familiar with Centricity, Handling Medical records to the appropriate place in timely manner, referrals strong document and organized control. Multi- tasking such as assisting team with any needs such as performing Pre -employment Drug Screen faxing scanning, answering emails, invoices, data entry, keep waiting area stock and clean, will perform all front office clerical duties and responslbilities with accuracy. KBR &

HALLIBURTON SERVICES Administrative Specialist Al Taqaduum, Iraq 2006-2007 Perform administrative duties for management. Responsibilities included preparing all daily reports in an effective and timely manner screening and fielding calls reviewed and answered correspondence. Processing and screening all report, Ensures and monitor with operating policies with compliance applicable directives procedures the ability to do all work and support all job functions and requirements efficient and strong knowledge with modern computer software, good communication and writing skills, ensure methods of coordination of administrative activities, retrieving, organizing and occasionally lifting, disseminating information to staff and clients, supervising their clerical coworkers and reviewing memos, include planning and scheduling meetings or appointments, organizing hard copy and electronic files, conducting research and managing projects required to arranged guest and travel accommodations. Knowledge with Maximo. Ability to work well with the levels of internal management and staff, training and support project coordination achieve significant improvements in their productivity. Efficient in creating spreadsheets, presentations, documents, fax machines, scanners, video conferencing systems and photocopiers. Assist with overflow in various departments if needed, Ensure all mail and requests are delivered in a timely manner.EDUCATION: Central High School St. Croix US Virgin Islands completed 1991 Bilingual (ability to read, write, and communicate in English/Spanish) Customer Services, Microsoft Office, Internet Research Access, MS Word, Outlook database, Adobe Acrobat, Power Point, Excel, Express, Interpersonal and Communication skills very organized Certifications: Maintaining Excellent Services, Appreciation from 1st Calvary Div. US Army, Baghdad, Iraq September 2005 /First Heart Aid Saver Certification March 2018