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Support Agent Job Coach

Location:
Colorado Springs, CO
Posted:
February 11, 2023

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Resume:

Kimberly Elliott

**** ******** **

Colorado Springs, CO 80911

719-***-****

Objective: Get a secure position in a customer service related field with a chance of advancement. Education and Certification:

Juvenile Justice/Case Manager: Bellevue University: Bellevue, NE Bachelor's Degree, 2018-present, GPA: 3.76

Medical Assistant: Blair College: Colorado Springs, CO Associate of Applied Science Degree, 2005, President and Deans List Gpa: 3.88 Related Skill and Courses:

Microsoft Office 10-keyschool Insurance/Healthcare Experience Medicare/Medicaid Knowledge Billing and Coding Call Center Experience Patient Scheduling Exams and Specialty Labs Sales

HIPAA Health Information Medicaid/Medicare Experience Medical Law and Ethics OSHA standards Awesome Multi Tasker Medical Terminology ICD-9/CPT knowledge Quality Assurance Compliant Answer Phones File Multi Phone Line Experience

Clinical Procedures Call Locates In Troubleshooting System Issues Accounts Receivable Process Invoices Insurance Verification Order Supplies Confirmation Faxes Electronic Medical Records Daily Reports Face to Face Sales

Professional Experience:

Qwik Care MD/Comfort Care Family Practice: Colorado Springs, CO 2020 to Present Receptionist:Answer phones, schedule appts, verify insurance, collect copays, process faxes, submit email to providers for patient prescriptions Ftn Fort Carson District 8 Transportation. Fountain, CO 2019-2020 Bus Driver: Pick up and drop off students to school and home. Assist with field trips and night activity drop offs. Tek-Experts: Colorado Springs, CO 2018-2019

Service Engineer: Assist customers with General questions for a top software company to include billing, troubleshooting, and how to resolve concerns for the customers.

Attero Inc: Colorado Springs, CO 2017-2018

Tier 2 Support Agent: Assist with individual health insurance enrollments, Discuss Health Insurance Plans, Answer Phones, Assist with Escalated Issues

Executive Resolution Team: assist with Escalated accounts form the governors, legislatures, DOI, Social Media, or other escalated company personnel.

1095-ERT: assist with escalated accounts due to not receiving corrections, or needing to be mailed out a 1095A tax form for Health Insurance needs.

Community Intersections: Colorado Springs 2017-2017 Enclave Supervisor: Job Coach/Supervisor for Developmentally Disabled Adults out on Fort Carson Facilities to assist them in learning safety, Job Skills, and achieve goals.

South Heart School District: South Heart, ND 2015-2016 Paraprofessional: Assist and Guided students with all School work needs. Worked in Groups, One on One, and help set goals to make sure all students achieved goals.

CGI Solutions: Colorado Springs, CO 2014-2015

Senior Representative: Assist Service Representatives with Customer health insurance accounts, work escalated accounts, Coach Agents one on one, answer health care calls, and assist on help line, chat assistance internally within the company for other agent’s questions. Executive Resolution Team: assist with Escalated accounts form the governors, legislatures, DOI, Social Media, or other escalated company personnel.

Attero Inc: Colorado Springs, CO 2013-2014

Tier 2 Support Agent: Assist with individual health insurance enrollments, Discuss Health Insurance Plans, Answer Phones, Assist with Escalated Issues

Hertz Corporation: Colorado Springs, CO 2012-2013

Manager Trainee: Process retail/insurance rentals, Answer Phones, Process Past Due Contracts, Fax, File, and Clean Vehicles. Special Kids Special Families: Colorado Springs, CO 2011-2012 Adult Mentor: Interact with Consumers with disabilities out in the community, administer meds, and assist with feeding. Connecting with Community: Colorado Springs, CO 2010-2011 Direct Service Provider: Assist Clients with Household Needs, Medical Appointments, and Take Clients out into the Community. Comcast Cable: Colorado Springs, CO 2010-2011

All Products Department: Answer Phones, Assist Customers with Cable, Phone, and Internet issues, Billing, Payments, and Process New Service Orders.

Barclays: Colorado Springs, CO 2009-2009

Customer Service: Answered Phones, Assisted Customer with Credit Card Payments, Questions, processed out Credit Card Requests, and Offered Credit Card Protection.

Time Warner Cable: Colorado Springs, CO 2005-2008

All Products Departments: Answered Phones, Assisted Customers with Cable, Phone, And internet Issues, Payments, and New Service Orders.



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