Customer Service Assistant Manager

VERONICA AGUIRRE **** DALE AVE.

SACRAMENTO, CA **815

************@*****.***

HOME: 916-***-****

CAREER OBJECTIVE

To obtain a position with the Board of Equalization as a Tax Technician KEY SKILLS

Bilingual (Spanish)

Excellent Customer Service

Front-Office Operations

Computer Savvy

General Office Skills

Detail Oriented

Cash Handling

Consultations

Run Final Reports

EXPERIENCE

Care Provider 04/2014-Current

In Home Supportive Services

Domestic Services, Meal Clean-up, Laundry, Shopping for food, Other Shopping and errands, Respiration Assistance, Bowel and/or Bladder Care, Feeding, Ambulation, Transfer, Bathing, Oral Hygiene and Grooming, Rubbing Skin and Repositioning, Accompaniment to Medical Appointments, Care and Assistants w/ Prosthetices & Medication

Seasonal Clerk 1/2013 – 10/2013

Board of Equalization – Taxpayers Records Unit, Sacramento, CA

● Prepare hardcopy taxpayer record files stored in the warehouse for scanning

● Prepare files to go through scanning machines

● Perform office tasks including repairing torn pages, assembling files in batches, and removing staples, paper clips, and rubber bands

● Sort, distribute, file, and scan program returns, report and documents Assistant Manager 11/2008 – 12/2011

Cherry Hill Photo Inc., Sacramento, CA

● Opened store and set up for daily operations, prepared cash for the drawer

● Assisted customers with photo’s, and purchases,POS

● Closed store, and prepared for night drop. Ran final reports, also prepared night deposit for drop at bank

● delivering friendly customer service

● Answered telephones, and performed important office procedures to ensure the efficiency of the office

Receptionist and Billing 3/2001 – 12/2005

Western Dental Services, Sacramento, CA

● Responsible for greeting and signing in patients, as well as scheduling and confirming appointments

● Coordinating processed, and tracking the financial arrangements for all dental services not paid by some form of dental insurance

● Billing related to the Denti-Cal claims, performed consultations and patient follow-up calls. Collaborated with other professionals and staff to provide excellent customer services. Provided translation services to Spanish speaking clients.

● Responsible for processing insurance claims, coverage principles, and customer service ABILITIES

Work independently and with a team

Meet deadlines

Maintain confidentiality

Customer service

Organized

Reception Duties

Schedule Appointments

Filing

SKILLS

Word

Excel

Outlook

Work

POS Systems

All office machines: Fax, photocopier,

receipt printers, computer, multi-line

phones

Coordinating processed, and tracking the financial arrangements for all dental services not paid by some form of dental insurance

Billing related to the Denti-Cal claims, performed consultations and patient follow-up calls. Collaborated with other professionals and staff to provide excellent customer services. Provided translation services to Spanish speaking clients.

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