Bank Manager Fraud Analyst
Resume:
Personal Details
Name & Surname:
Joseph Oupa Serala
Commonly Known as:
Oupa
Nationality:
South African
Identity Documentation Number:
Contact Numbers
E-Mail Address:
adu4n1@r.postjobfree.com
Physical address: Soweto
Are you currently a Permanent Employee?
No
Marital Status:
Gender
Language Proficiency:
Single
Male
English, Sesotho, Zulu
Driving license
C1+ Pdrp
Qualifications
Qualification
Institution
Date
Matric
BA Honours Public Management and Governance
Morris Isaacson High School
University of Johannesburg
2008
2016
Subject:
Public Management and Governance
Capita Selecta: Theoretical Perspective
Advance Public Financial Management
Advanced Public Policy Management
Research Essay
Development Studies
Information Management
Politics
Career History (Most recent position)
Employer (1):
Gauteng department of Education.
Division:
Presidential Youth Employment Intervention (PYEI)
Period:
Contract June 2020 to July 2021
Position:
Educators Assistant
Summary of Duties and Responsibilities:
Monitoring and assessing learners during class
Marking class list
Recording learners covid 19 test temperature.
Ensuring learners adhere to covid 19 regulations
Help learners with their educational and social development.
Maintaining a safe, secure and clean classroom.
Perform basic secretarial and administrative functions as required by the school.
Oversee learners out of the classroom and during lunch breaks.
Preparing classroom and supporting teachers during the lessons and managing learners after.
Management of classroom textbooks, furniture and resources.
Supervising group activities of learners.
Carrying out extra mural activities learners are conducted into.
Career History (Most recent position)
Employer (1):
Standard Bank
Division:
Online Fraud Analyst
Period:
October 2017 to 30 September 2018
Position:
Interns Agent
Accurately and timeously, action suspicious and unusual transactions passing over accounts highlighted on the Detection system and take prompt remedial action to prevent risk/loss to the bank.
Professional Interaction by responding to contact from customers (Inbound) where suspicious transactions were highlighted.
Outbound calls to assist the client to increase Electronic Account Payment limit, updating their online profiles, and referring to other department for other queries.
Maintain a customer centric focus throughout addressing the needs of customers and business units.
Maintain confidentiality and data security of customer information at all times to ensure that the bank’s requirements are met in line with procedures, policies and legislation.
Identify and report suspicious and unusual transactions.
Other duties allocated by management to be dealt with in a professional manner and in adherence to time lines given
Adhere to laid down procedures and policies.
Deliver exceptional customer service to our customers and business units.
Meet deadlines on key deliverables.
Identify and escalate adverse trends affecting the bank.
Assist the management team in analysing transactions and procedures with a view to implementing additional controls to reduce Losses to the Bank.
Buddy Mentor – Assisting newly recruited agents to adopt the Fraud skill and assist with accreditation.
Technology used:
CPS Mainframe, Risk Minder, De-linking system, NDS/BDS, Predefined messaging, Dialler, Serena, Beyond Payment, Bankserva Africa and Fraud Management System.
Career History (Most recent position)
Employer (1):
Department of Rural Development and Land Reform.
Division:
Supply chain Management
Period:
Internship July 2016 to June 2017
Position:
Intern Supply Chain Practioner
Summary of Duties and Responsibilities:
Monitoring and assessing assets lifespan
Capturing assets on the BAUD system
Filing and Data capturing
Assisting in procurement of assets
Taking minutes during meetings
Perform basic secretarial and administrative functions
Perform other duties of administrative duties
Facilitate the procurement of office space by compiling needs assessment.
Management of telecommunication systems, furniture and vehicles.
Oversee the maintenance of facilities, assets regularly
Provide an administrative support on daily basis
Maintain the filling system according to National Archive
Monitor and update the asset register and submit the report to the Supply Chain Director
Barcoding,
Asset tracking, facilitating, asset disposal, verification
Organizational skills
Logis and BAUD system
Technology used:
BAUD system and LOGIS
Employment References
Contact Person
Organisation / Company
Contact Detail
Zaragh Khan
Diteboho Litete
Standard Bank / Online fraud Team leader
Standard Bank Manager
Line 010********/
Cell 073-***-****
adu4n1@r.postjobfree.com
Line 010-***-****
Cell 072-***-****
Email: adu4n1@r.postjobfree.com
Mahlangu Vivian
Mrs Mthiyane
Department of Rural Development and Land Reform
Rutegang Primary School
Line : 071*******
Email: Mahlangu.vivian
@drdlr.gov.za
Line 011-***-****
Email: adu4n1@r.postjobfree.com
Contact this candidate