LORITA EDERIBHALO

Irvington, United States ***** 908-***-**** adu4i4@r.postjobfree.com

Customer Service Specialist with 5 years top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service

Good Communication Skills

Customer Relationship Management

Customer Order Management

Excellent Written and Oral Communication

Complaint Reviews

E-Commerce Strategy

Microsoft Office

Problem Resolution

Merchandise Orders and Exchanges

Ability to Work Independently

Issue and Complaint Resolution

Order and Refund Processing

Microsoft Access

Administrative and Office Support

Office Supplies and Inventory

Customer Information Databases

Communications Strategies

Client Rapport-Building

Customer Data Confidentiality

Administrative support

Customer Service - Administrative Specialist, 08/2019 - Current Zovaya Corporation – Bowie, MD

Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Collected and analyzed customer information to prepare product or service reports. Answered product and service questions, suggesting other offerings to attract potential customers. Recommended products to customers, thoroughly explaining details. Responded to customer requests for products, services and company information. Recorded account information to open new customer accounts. Clarified customer issues and determined root cause of problems to resolve product or service PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

complaints.

Maintained and managed customer files and databases. Developed customer service improvement initiatives to decrease customer wait times. Answered customer questions about product availability and shipment times. Answered live online chats to give quick answers and solve problems faster. Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions

Customer Service Representative, 02/2017 - 07/2019 Geans Edge Technologies – Laurel, MD

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Collected and analyzed customer information to prepare product or service reports. Answered product and service questions, suggesting other offerings to attract potential customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Answered customer telephone calls promptly to avoid on-hold wait times. Created and maintained detailed database to develop promotional sales. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Bachelor of Science: Business Administration And Management, 2016 The Polytechnic Ife Ile - .

· Certified SAFe® 5 Scrum Master (CSM)

· Certified Scrum Product Owner (CSPO)

EDUCATION

CERTIFICATIONS

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