Arthur Mitchell

Laughlin, NV (Telecommute, available for travel on occasion)

619-***-**** adu4cn@r.postjobfree.com

Customer Service/Business Development Specialist

A self-motivated, results-driven Customer Service/Business Development Specialist respected for 20+ years driving increased revenue through prospecting, customer relationship management, negotiations, and selling strategies. Proven track record enhancing the customer experience through understanding, specialized support, and acute product and service knowledge. Known for cross-collaborating with multiple business units to achieve record-breaking growth opportunities. Out-of-the-box thinker committed to exceeding all personal and corporate goals.

Selected Highlights:

Earned a reputation for ranking #1 in sales as a home-based agent for the authorized Verizon dealer, Victra.

Cultivated a 98% guest satisfaction rating at Riverside Resort by delivering exceptional customer service through guest reservation assistance and player play and comps tracking.

Called upon to transition Urban Network Magazine to a digital format by creating the company's first digital magazine and developing an email database of 250K+ individuals.

Secured several million dollars in new business by effectively prospecting new clients to advertise on the website, newsletter, magazine, and various direct mail pieces.

Core Competencies

Sales/Business Development Customer Service Relationship Building Strategic Planning/Execution Database Management Negotiating/Closing Advertising/Marketing Client Prospecting Lead Generation Public/Media Relations Team Leadership Program Design/Administration Project Management Solution Focused

Professional Experience

VICTRA, Greenville, NC 2022 – 2023

Sales Agent

Ranked #1 in home-Based sales for the authorized Verizon dealer through creating and implementing engaging sales strategies.

Continuously exceeded all personal and corporate quotas.

Completed cold and warm calls to publicize the company's mission and attract new business.

Inbound tele sales calls to garner new business from prospects.

Accelerated the client prospecting cycle, promptly recording and updating client information in databases.

Exemplified professionalism and proper etiquette while using all forms of communication with clients/peers.

Earned consistent commendations for exceeding expectations and providing outstanding service and attention to clients.

RIVERSIDE RESORT, Laughlin, NV 2021 – 2022

Player's Club Clerk

Served as a customer service representative in the player's club department, retaining a friendly and professional demeanor when interfacing with clients on gaming issues to increase client retention 45%.

Provided outstanding customer service by offering high-level services such as guest reservation assistance and player play and comps tracking, obtaining a 98% guest satisfaction rating.

Adhered to all regulatory guidelines while accurately and efficiently issuing vouchers for dining and cash.

Championed innovative customer relationship strategies to maintain and expand the customer base 15%.

Attained the highest customer service ratings, ranking 100% in a multitude of service categories, including problem resolution and product education.

Maintained relationships beyond complaints due to listening attentively and using tact and diplomacy to determine a common ground and achieve win-win outcomes.

URBAN NETWORK DIGITAL, San Diego/Los Angeles California 2005 – 2019

President

Designed and launched an online portal and multi-media company bridging the urban entertainment community, a spin-off of the Urban Network brand covering the hottest new artists, radio air personalities, industry gossip, industry-insider information, executive interviews, event photos, and special interest articles.

Created the news site and online platform to provide comprehensive support to various independent labels and aspiring artists.

Transitioned the magazine and company to a digital format through the creation of the company's first digital magazine and the design/implementation of a vast email database comprised of 250K+ individuals.

Expanded the Urban Network into key markets such as Memphis, Seattle, Miami, and San Diego to spread the word on technological advances in music.

URBAN NETWORK MAGAZINE, San Diego /Los Angeles California 2004 – 2008

Vice President of Business Development

Prospected and generated a variety of new clients to advertise on the website, newsletter, magazine, and various direct mail pieces, producing several million dollars in new business.

Developed and implemented creative public and media relations strategies to strengthen the organization's image and boost awareness 30%.

Devised and integrated strategic marketing plans in national markets for consumer products, advertising, and membership programs, contributing to 55% revenue growth.

Produced $10M in advertising and sponsorships by conceptualizing and closing on key sales opportunities, building corporate partnerships, and acquiring high-profile sponsors and endorsements.

Established and launched engaging multi-media marketing campaigns while also creating effective internet, print, and direct mail programs, leading to a 60% increase in sales.

Additional Experience:

Vice President of Marketing at San Diego Retirement/Retirement Knowledge Inc. (1997 – 2004)

Executive Vice President at HGI Marketing/Over 50 Group Corp (1992 – 1996)

Director of Marketing at HGI Marketing/Over 50 Group Corp (1988 – 1992)

Education

University of Michigan, Ann Arbor, MI

Bachelor of Arts in Communication Arts

Additional Credentials

Honors & Awards: Named an Authority on Sales & Marketing (6x), Who's Who: 2000, 2003, 2005, 2010, 2011, 2014; San Diego Music Award (3x); San Diego Music Award Nomination (8x), Mayor’s award (2014,2015)

Publications: “Music for Fun and Profit”

Technical Skills: Microsoft Office: Word, Excel, Outlook

Interests: President of Bowling League, Golf, Pool

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