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Customer Service Operations Manager

Location:
Fort Lauderdale, FL
Posted:
February 02, 2023

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Resume:

ROGER BRETT BLINDER, D.C.

***** ******** ******

Boca Raton, FL33486

954-***-****

adu3mz@r.postjobfree.com

PROFESSIONAL PROFILE

Compassionate physician with over twenty-five years of experience maximizing patient wellness and facility profitability. An individual bringing forth an empathetic and professional attitude for providing patients with the best care possible. Experienced in counseling patients on preventative care and positive lifestyle changes. Strong leader who works well under pressure and synergistically with other medical professionals. Excellent oral and written communication skills, highly dependable, and easily adaptable to change.

PROFESSIONAL EXPERIENCE

Chiropractic Physician

Irise Spine and Joint, Boca Raton, FL 6/2021- Present

•Chiropractic physician – performing spinal and extremity manipulations.

•Oversee daily operations of the Plantation office, including but not limited to ICD coding, CPT coding, daily SOAP notes, and billing, utilizing ECW.

•Directed patient care in coordination with Orthopedist Surgeon and Pain Management Physician.

•Assisted in performing physiological therapeutics.

•Instructed patients on therapeutic exercises and home exercise programs.

Physician Relationship Manager/Chiropractor

CitiMED, North Miami Beach, FL 2014 - 2021.

•Chiropractic physician - performed spinal and extremity manipulations.

•Oversaw daily operations of multiple offices.

•Directed patient care in coordination with Physical Medicine and Rehabilitation physician.

•Assisted in spinal injections and operated C-Arm.

•Provided coding in compliance with International Classification of Diseases (ICD) and Current Procedural Terminology (CPT).

•Liaison to Neurologist, Neurosurgeon, Orthopedic Surgeon, Orthospine Surgeon, Therapists, and Attorneys.

•Managed schedules and records for pre-depositions, depositions, and trials.

•Obtained documentation and provided recommendations for Life Care Plans.

Chiropractic Physician

Lighthouse Chiropractic, Lighthouse Point, FL 2013 - 2014.

Broward Rehab Center, Oakland Park, FL 2007 - 2012.

Choice Medical Centers, Boca Raton, FL 2006 - 2007.

•Performed spinal manipulations and extremity adjustments.

•Completed comprehensive evaluations, took x-rays, and presented x-ray analyses.

•Assisted in performing physiological therapeutics.

•Documented medical records (SOAP notes and billing).

•Oversaw patient care synergistically with Neurologist, Physiatrist, and Orthopedists.

•Instructed patients on therapeutic exercises and home exercise programs.

•Planned marketing events to highlight exceptional patient care.

Operations Manager

Neurology Associates Group, North Miami Beach, FL 1997 - 2006

•Supervision of all staff and department heads including Neurologists, Neurosurgeons, Chiropractors, Physical Therapists, Physical Therapist Assistants, Massage Therapists, and Medical Receptionists in multiple clinics. Supervision included Human Resource functions, biannual reviews, and training staff.

•Responsible for management meetings, leadership presentations, marketing presentations, OSHA/HIPPA meetings, corporate compliance meetings, documentation reviews, and internal audits.

•Created patient care management manual, reviewed employee/human resource manual and executed monthly physician/office schedules.

•Assessed locales and created floor plans for establishing new offices including installation of equipment and overseeing completion of offices.

•Coordinated the acquisition of medical equipment monthly and acquired additional therapy equipment.

•Headed up the development and implementation of computer system for office/patient documentation, data processing, and standardized forms.

•Assisted in billing/collections, medical/legal records, and customer service to outside physicians, insurance companies, and attorneys.

•Trained employees on office procedures, as well as proper documentation for patient charts.

•Chiropractic physician - performed spinal and extremity manipulations.

•Performed Videonystagmography (VNG) and Electromyography/Nerve Conduction Velocity (EMG/NCV) testing.

QUALIFICATIONS

•National Board parts I, II, III

•Florida License CH7536

•Georgia License 5769

•Ohio License 2524

EDUCATION

Doctor of Chiropractic, September 1996

Life College School of Chiropractic, Marietta, Georgia

Bachelor of Arts in American History, April 1988

University of Florida, Gainesville, Florida



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