Marian Wilkins

Independence,MO. *****

adu3d8@r.postjobfree.com

+1-816-***-****

● Energetic, genuine, passionate hard worker.

● Professional with a strong customer service experience.

● Interpersonal, oral and verbal communication and presentation skills Efficient in: Microsoft Outlook, Word and Excel, 10 key Work Experience

Clerk - Administrative General Department

Census Bureau - Kansas City, MO

August 2019 to November 2020

Answer several phone lines

Enter employees information into the Employee Batch process

Hiring employees over the phone to work in the field

Assist with payroll problems

Process data for batching

Answering problem solving questions from employees

Setup and call employees for training classes

Call Center Representative

Missouri Gas Energy - Kansas City, MO

September 2003 to August 2012

Responsible for answering incoming calls regarding gas service customers.

Responds to customer's questions, concerns to make sure all inquiries are handled and documented in a timely and professional manner.

Ability to interact and thrive in a fast-paced environment dealing with a high volume of stressful situations.

Demonstrate empathy and compassionate along with genuine respect for customers Customer Support Administrator

Missouri Metals - St. Louis, MO

October 1996 to August 2002

Daily interface with internal and external customers to determine their needs and priorities

Process purchase orders, verify engineering status, check job histories, analyze future needs, validate WIP and inventory levels.

Expedite urgent requirements

Assist with annually inventory

Monthly (bi-monthly) program reviews of customer demands, finished goods (stock), and hardware

& tooling requirements.

Requisition and evaluate material requirements

Release orders to production to support lead time demands and monitor process flow

Maintain customer files - active and inactive.

Update monthly /weekly customer reports

Participate in weekly meetings, plan and coordinate production schedule with key personnel

Navigate customer Portals: Northrop(OASIS), Boeing, Bombardier, Lockheed Martin & quarterly goals

Develop, track and obtain yearly and quarterly report goals

Assist supervisors & managers to identify and resolve production problems

Limited travel.

Secretary II

Lincoln National Corporation - Fort Wayne, IN

May 1993 to September 1996

Type different insurance audit forms

File customer audit files

Setup meetings with customers for their audits

Type and process auditors expense reports

Assist Audit Supervisor

Human Resource Secretary

Olin Corporation - Lake City Army Ammunition Plant - Independence, MO January 1985 to April 1993

Maintain supervisor calendar, answer departmental telephones.

Setup all monthly conference meetings

Maintain attendance records for all plant employees.

Send notifications to plant supervisor's regarding employee's records pertaining to excessive tardiness and absentee record

Maintain employee personnel records with confidence

Maintain office supplies inventory by checking stock to determine inventory level

Maintain all EEOC Banners for all buildings within the company

Schedule disciplinary hearings, take notes, and type all final disciplinary actions

Answer employee's questions regarding their Absentee Point System notifications along with keeping information confidential

Accounting Clerk

Boese Hilburn Electric CO - Kansas City, MO

September 1979 to August 1981

Coding and batching invoices

Typing manual checks for payment

Financial statements

Assist with billing reports

Generate monthly computerized payable reports

Keep good relationship with all construction site Foreman Education

BS in Business Accounting

Texas Southern University - Houston, TX

1981 to 1982

BS in Business Administration

University of Central Missouri - Warrensburg, MO

1977 to 1979

Certificate

Kansas City Technical Center - Kansas City, MO

1977

High school diploma or GED

Skills

• Accounts Payable

• Customer service

• Front desk

• Multi-line Phone Systems

• Cash handling

• Accounting

• Data entry

• Clerical experience

• 10 Key Data Entry

• Accounts Receivable

• Bookkeeping

• Bank Reconciliation

• Accounting software

• Typing

• Microsoft Office

• Microsoft Excel

• Administrative experience

• Microsoft Word

• Construction Management

• Journal Entries

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