MEERABAI PUTHIYADATH

adu28z@r.postjobfree.com

678-***-****

Insightful Application Delivery Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems and applications. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Skilled at translating business requirements to viable, scalable solutions. Expert in Developing strategies in cloud enablement and adoption then executing on the established plan. Experience in Six sigma and completed Green Belt Project. Experienced IT Application manager who is responsible for achieving the software/solutions/services delivery commitments of the team. Responsible to work to maximize the effectiveness of the team and takes actions to increase performance of the team. Experienced People manager who develops, mentor and coach team members while promoting and facilitating their professional development and ensures plans are in place to elevate the performance of the team. Experienced IT delivery head who work with product owners or other relevant partners and IT leadership to ensure that there is a steady flow of valuable solutions coming from the team. Experienced in analytical tools like google analytics to understand the user trend to bring changes in the strategy. Experienced Project Manager with Agile and waterfall techniques. Information technology professional with a master’s which focused in Statistics, Documentation and Information Science/Studies.

Experience

February 2022 – Present

IT Delivery Manager – US

UNUM

• Responsible to Lead RUN / Grow teams and Managed Outcome Teams of Product journey

• Responsible for Presenting the team metrics and performance analysis to top management and other team Journey leaders.

• Responsible for annual planning and budgeting.

• Planning and setting goals for the team and responsible to make sure SAFe agile practices are met.

• Responsible for hiring resources based on the IT requirement

• Mentor the team to grow and deliver results based on agile methodology best practices.

• Ensure the scrum teams apply software engineering best practices.

• Deliver IT projects after Collaborating with business and other stake holders.

• Responsible for strategic planning, budgeting, and making sure Vendor contracts and SLAs are renewed on time

• Conducting performance evaluations of employees.

• Is responsible for, oversees and evaluates the overall delivery of the team and acts to address issues when necessary.

• Responsible for Agile teams, helps the product owner and team members to prioritize initiatives and sprint releases.

• Responsible for Agile teams, works with business partners and team to translate the business strategy or roadmap into backlog items.

• Responsible for Agile teams, ensures that the team(s) apply the best software engineering practices including, but not limited to: test driven development, peer reviews, continuous integration and deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive ‘definition of done,’ team retrospectives, etc.

• Responsible to Mentor, coach, and inspire team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team. This includes 1-on-1 situational coaching towards results, experimentation, and learning.

• Identifies and addresses skills gaps in the team that may impact its ability to meet business needs.

• Maintenance the vendor relationships and manage developers from offshore team.

• Negotiate contract and maintain vendor relationships with all vendors and their team of software developers and testers.

• Identifies and promotes pairing/cross training opportunities to enrich the expertise of the team and limit constraints or deficits of specific skills across the organization.

• Responsible to Develop a self-organizing team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organization successful.

• Responsible to Conduct regular reviews of each team member’s plan and ensures the team member is progressing and addressing skill development needs.

• Responsible to Work with colleagues to review the operation and effectiveness of resourcing programs within the organization and contributes ideas for changes and improvements as appropriate.

• serve in a Scrum Master role.

• Mentor the team to develop high quality software which adhere on SDLC best practices and principles.

• Maintains up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.

• Reinforces agile values by focusing on the highest business value items.

• Supporting employees with training and development activities.

• Monitoring team performance to ensure objectives are met.

• Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.

• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.

• Determining and managing tasks, issues, risks, and action items.

• Scheduling and facilitating scrum events, meetings, and decision-making processes.

• Monitoring progress and performance and helping teams to make improvements.

• Identify and reduce root-cause issues for Harmony tickets, which cause Field and Home Office productivity disruptions, ability to process enrollments

• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.

• Tracking project processes, deliverables, and financials.

• Recruiting engineering team based on requirements.

• Performing managerial duties for the teams directly reporting.

• Lead big room planning and make sure the backlog work is laid out to sprints and risks and dependencies are discussed and develop strategy and plan to mitigate the risks.

• Accelerate delivery of late state releases, increasing market penetration and growth as a

“Nationwide offering”

• Preparing and presenting status reports to stakeholders.

• Seek, prioritize, and deliver continuous improvement efforts to deliver business value to stakeholders as part of the Products Intake Process May 2019 – February 2022

Sr. Application Developer ALTIUM PACKAGING

RESPONSIBLE FOR LEADING ALL ASPECTS OF DIGITAL TRANSFORMATION PROJECTS AND APPLICATIONS

• Responsible in leading and working closely with a team of solution architects and senior developers to translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead development efforts to meet aggressive timelines.

• Responsible for maintaining and coordinating several major applications in .NET

• Responsible for maintaining the vendor relationships for application development.

• Leading the team of developers to deploy applications in D365 CRM, time clock applications, Power automate, Power Bi and SharePoint applications which helped the organization to reduce cost of 30% which was spent on manual process.

• Negotiation of contracts and agreements and selection of vendors.

• Staff Recruitment based on requirement

• Responsible for creation of IT roadmap for application development team

• Deploying API for CRM through Data warehouse DB

• Responsible for maintaining regularly scheduled update meetings with application’s functional user group

• Develop solutions based on valid requirement definition and analysis and information needs, conferring with stakeholders.

• Responsible for maintaining and coordinating several major projects.

• Responsible for both ongoing application maintenance and new development for assigned applications.

• Responsible for production support of applications and day to day status.

• Responsible for coordinating schedule of upgrades of application, database, and operating systems.

• Responsible for maintaining regularly scheduled update meetings with application’s functional user group.

• Responsible for status updates on all assigned applications and projects to management.

• Lead a team of Technical Delivery Leads and help with prioritization, planning of projects and features, Stakeholder management and tracking of external commitments.

• Lead a team to Setup, configuration, administration, and management of SharePoint application features, functions, and services.

• Implement and ensure Security compliance, remediate open vulnerabilities, and report compliance.

• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, and code comments.

• Responsible to maintain documentation on the systems architecture, application architecture and integrations of the current applications and have the ability to evaluate the impact as new applications are being developed.

• Work as a Microsoft evangelist for OneDrive, Yammer, Teams and Power Apps.

• Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.

• Responsible for supervising aspects of development teams such as hiring, training, salary administration and remedial assignments.

• Responsible for Resolving system test and validation problems to provide normal program functioning.

• Responsible for Participating in design and planning exercises for future software rollouts.

• Formulated strategies for application development framework creation and developmental processes.

• Collaborated with multidisciplinary teams to layout, design, and unfold new technology features.

• Designed best practice documentation for development.

• Applied DevOps practices to better integrate disparate efforts within multi-team projects.

• Provided code maintenance and system upgrades to maximize performance.

• Communicated directly with project stakeholders, providing timely updates on project advancement.

• Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.

• Designed new features for mobile apps such as plant integration survey.

• Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.

• Provided technical leadership of development for 6 simultaneous application products.

• Identified and acquired appropriate third-party solutions to integrate into development processes.

• Allied with different departments to better meet overall business goals.

• Spearheaded weekly technical discussion roundtables to track progress and optimize future resource distribution.

• Communicated technical risks and benefits to management and key stakeholders.

• Provided technical leadership of development for 5 simultaneous application products.

• Responsible for status updates on all assigned applications and projects to management.

• Responsible for Maintenance of SharePoint servers, Installation of SSL Certificates, managing permission and security for sites, provides support to end users, managing system patches and upgrades.

• Responsible for Managing interns and other developers and mentor and train them to complete their task for Creation of SharePoint Online sites, Administration of SharePoint On-Prem/Online Intranet sites.

• Contributes to the development of an IT strategy.

• Responsible for leading all aspects of Analyzing, architecting, building, and maintaining cloud and On-Prem based applications.

• Responsible for Maintenance of Servers, Installation of SSL Certificates, managing permission and security for sites, provides support to end users, managing system patches and upgrades.

• Responsible for Migration of applications to cloud from onPrem

• Responsible for Managing interns and other developers and mentor and train them to complete their task for Creation of applications.

• Contributes to the development of an IT strategy.

• Manages the development and implementation of IT initiatives to support business strategy.

• Conducts weekly code reviews and make sure standard is maintained across platforms.

• Provides advice and counsel to the vendor relationship decision-making and contract development processes.

• Creation of solutions for end users and direct the developers by providing technical training if required.

• Responsible for administration of CRM D365, Time clock applications and Azure administration.

• Reviews and manages usage reports, Administration of one Drive, D365, Team, and MS Flow.

• Identify gaps/risks early and establish mitigation plans (both technically & with regards to resources).

• Resolve impediments to ensure on time delivery of initiatives.

• Administration of windows servers, IIS, K2 servers, SQL servers and SharePoint application servers.

• Administration and maintenance of Altium External websites.

• Create training materials and train the end users about features and usage of SharePoint online and SharePoint onPrem.

November 2018 - May 2019

PowerApps Application Developer Lead, Power BI Admin COX COMMUNICATIONS, ATLANTA, GEORGIA

• Trained and managed a group of programmers and helped them to deliver the applications on time.

• Designed, developed, tested, and implemented Operational Readiness Tracker using SharePoint Online, Flow and PowerApps which helped reduce the Project Management cost by 30%.

• Developed a Help Desk ticket tracking mobile application using PowerApps, Flow and SharePoint lists. The application calculates the time between login and closing of tickets and helps track the effectiveness of technicians.

• Documenting and maintaining functional and technical specifications of applications developed.

• Configured SharePoint based intranet team sites, lists, flows, document libraries and forms.

• Managed SharePoint applications and supported End customers

• Resolved system test and validation problems to provide normal program functioning.

• Worked closely with other team members in such tasks as troubleshooting and debugging.

• Provided code maintenance and system upgrades to maximize performance.

• Developed and evolved consumer-facing, multi-channel roadmap for desktop, mobile and mobile web applications.

October 2018 -- November 2018

Lead Developer/Web Designer, BEYOND LED TECHNOLOGY, S TONE MOUNTAIN, GEORGIA

• Successfully configured and maintained Office 365 applications including SharePoint, Flow, PowerApps and PowerBI.

• Designed Product Brochures using Adobe Photoshop and updated and maintained company website and SharePoint based intranet.

• Revised, modularized, and updated old code bases to modern development standards, reducing operating costs and improving functionality. October 2012 -August 2018

Developer, EMPLOYEES' RETIREMENT SYSTEM OF GEORGIA, ATLANTA, GEORGIA

• Developed user friendly web portal for Georgia retirees, beneficiaries, inactive vested members, and active public employees working for the State.

• Developed file transfer application in SharePoint 2012 for agency to make secured file transfer to external customers.

• Maintained and created sites and managed SharePoint based Intranet.

• Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.

• Configured and maintained IIS based web servers for test and production environments.

• Installed patches and SSL certificates to secure sites in the server.

• Debugged and troubleshot retirement system application in asp.net for clients, solving technical issues quickly and accurately.

• Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.

• Tested programs and databases to identify issues and make necessary modifications.

• Designed and executed security measures such as firewalls and encryption.

• Conducted unit testing to deliver optimal browser functionality.

• Collected, defined, and translated user requirements into project designs and implementation plans.

• Reviewed code to validate structures, assess security and verify browser, device, and operating system compatibility.

• Completed analysis, design, and testing phases of software development life cycle.

• Conceived and built optimized landing pages in HTML and CSS for integration and cross- browser compatibility.

• Planned and engineered RESTful web services to manipulate dynamic datasets.

• Employed coding practices based on commonly accepted standards to establish site layout and user interface.

May 2009 -October 2012

Webmaster, DEPARTMENT OF DRIVER SERVICES, ATLANTA, GEORGIA

• Developed Georgia State Certified Online Drivers Education course (eADAP) for Georgia teens which replaced traditional classroom training for Alcohol and Drug Awareness Program (ADAP). This eADAP in Moodle platform helped DDS to reduce the training cost by 50% and DDS received AAMVA Award 2010.

• Developed Secure ID application for Georgia residents which helped DDS to issue a Secured Driving license by providing the required document list online which avoids waiting time for the license holders in DDS offices.

• Maintained and updated DDS website and created sites, document libraries and forms in SharePoint based DDS Intranet and SharePoint servers.

• Maintained SQL server and Office Applications.

• Identified and eliminated website bugs to improve user experience.

• Conceptualized, planned and executed original designs for wide range of website properties.

• Provided front-end website development using WordPress, HubSpot and other editing software.

• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.

• Designed graphics for website decoration and layout.

• Implemented Google-based SEO and ad campaigns to meet budget specifications.

• Coded websites using HTML, CSS, JavaScript and jQuery languages.

• Applied latest emerging technology, software and project application trends to update and maintain site applicability.

October 2008 - May 2009

Web Designer/Developer/Administrator, CELGENE CORPORATION, NEW JERSEY

• Developed prototypes and graphics for Livelink web pages and for SharePoint based intranet.

• Translated customer requirements into technical site concepts for bidding and initial planning purposes.

• Strengthened organizational intranet program and sub-sites to bolster internal communication strategies.

July 2007 - September 2008

Webmaster, FIRST CANADIAN TITLE, CANADA

• Created web parts, workflows and forms for intranet users and maintained SharePoint based intranet Production server.

• Revamped and maintained FCT website.

• Validated personal coding and third-party code to verify compliance with internal standards and technical requirements.

• Developed functional digital design concepts across various platforms to strengthen company brand and identity.

• Implemented website maintenance, content management, updates and security resource tutorials to assist end-user training.

• Converted graphic designs to usable web images using Adobe Photo Shop.

• Conducted functional testing over course of web development lifecycle.

• Employed search engine optimization tactics to increase reach of targeted audience. May 2007 -July 2007

Intranet Communications Coordinator, RBC FINANCIAL GROUP, CANADA

• Created and published sites, web parts and libraries in SharePoint based intranet.

• Created content for company intranet and regularly posted documents, updates and clear communications pathways.

• Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.

• Developed new channels to keep internal teams’ updates, as well as communicate effectively with vendors, customers, and members of media organizations.

• Generated clear, concise, and original verbiage for written communications.

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March 2007 -May 2007

Webmaster, MEDI-AIR INC, CANADA

• Designed, developed, and maintained company website.

• Troubleshot issues with websites and fixed scripting and use issues.

• Assisted web presence planning, implementing changes and integrating requested elements to streamline business operations.

• Provided ongoing efficiency and security maintenance and patching on website interface to maintain viability after launch.

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May 1998 - July 2006

Executive - application development and Web Management, TVS ELECTRONICS LIMITED, INDIA

• Developed and executed a new sales CRM application for Dealers, Channel Partners and Sales Team that boosted monthly revenue by 50%.

• Managed and recruited employees for CRM call center.

• Managed Management trainees and helped them to be successful to perform their task.

• Ongoing application maintenance and new development for assigned applications.

• production support of applications and day to day status

• Maintenance the vendor relationships for application development

• Negotiation of contracts and agreements if necessary

• Coordination of schedule of upgrades of application, database, and operating systems

• Application team development

• Designed, planned, developed, implemented, and maintained call-center application. Organized and recruited employees and set up a call center for TVS Electronics which helped the company to boost their sales by 30%.

• Managed vendors and third-party developers.

• Migrated company intranet to SharePoint platform and maintained website and Intranet and servers.

• Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.

• Oversaw development and implementation of improvements to support and network operations.

• Facilitated best user experience through continuous support, training classes, Lunch and learn sessions, improvements, and communication of system changes.

• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications, and creating Service and Operational Level Agreements (SLA) and (OLA).

• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Delivered effective integrations of Sales CRM system software applications to centrally manage tasks.

EDUCATION

ASSOCIATESHIP IN DOCUMENTATION AND INFORMATION SCIENCE (ADIS) (MASTER’S DEGREE), DRTC, ISI, INDIA. COMPLETED EXECUTIVE LEADERSHIP PROGRAM

EXECUTIVE LEEADERSHIP PROGRAM

SKILLS

• IIS, Microsoft SharePoint Server 2013/2016, SQL

• Office 365, Power Shell, ASP.NET, VSTS/TFS, Visual Studio, Adobe Creative Suite, .Net Core, c#, DevOps, Software platforms, .NET development

• D365, MS Flow, PowerApps, MS Teams, PowerBI

• AD, Azure AD, OneDrive, K2 BlackPearl

SOFTSKILLS

• Analytical and Problem-Solving

• People Management

• Multitasking

• Time Management

• Leadership and Interpersonal

• Excellent verbal and Written Communication

• Training and mentoring

• Organization and Prioritization

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