ALANA BARTON

**** *. ******* ***** **** B* HENDERSON, NV 89052 adu241@r.postjobfree.com

Hands-on, charismatic, customer service expert with over 10 years of success, within a unique mixture of fast paced retail, sales and customer service industries. Excited to work in a remote cx position within a company that will allow me to deliver the best customer experience through positive engagement in order to earn every caller's trust, business and loyalty.

CORE EXPERIENCE AND SKILLS

●Multi-Location Manager comfortable in fast paced environments

●Great focus and adaptable to new responsibilities in the work place and in work from home positions

●Effective listener with excellent analytical, problem solving skills; pays attention to detail

●Excellent verbal and written communicator

●Superb organizational and multitasking skills

●Multi-line telephone systems and call center experience

ACCOMPLISHMENTS

-Manager of the year awards

-Exceeded sales 35% and lead departments to achieve budgeting targets

-Outstanding performance and perfect attendance awards Rapid promotions

and bonuses

-Excellent customer and associate experience achievement awards

EDUCATION & CERTIFICATION

Notary Public 2018 – 2022

CDL 2018 - Current

California State University Northridge, Northridge, CA Bachelor Degree - Major: Psychology Los Angeles Valley College, Van Nuys, CA Associate Degree - Major: Psychology

EXPERIENCE

2020 - Present Transportation Uber Eats Las Vegas, NV A self-motivated, organized, highly observant delivery driver who consistently provides excellent customer service, problem-solving skills and strong time-management skills in a fast-paced environment. Outstanding verbal communication and technological skills continuously used.

2017 - 2021 Store Manager PostNet Henderson, NV

Store and customer service manager that was responsible for daily store operations, sales and staffing. Provided excellent customer service. Notary Public. Performed and trained UPS, FEDEX, DHL, USPS, Virtual Mailbox Services in fast paced environment. Remote tasks from home consistently performed. Custom packing and shipping services provided. Assisted with printing operations.

2015 - 2017 Store Manager Rite Aid Pharmacy Los Angeles, CA Store

Manager that coached and lead store associates through the execution of all company business plans and objectives to drive sales provide superior customer and associate experience. Achieved 100% associate satisfaction 2 years. Achieved 1st place among 15 stores in the district for the most highly satisfied customers. Obtained GREEN certification and worked alongside staff to maintain excellent standards. Exceeded store retail budgeted sales, labor expenses and overall P&L monthly results to ensure operating EBITDA and income were achieved.

2013 – 2015 General Manager Fresh & Easy, LLC. Los Angeles, CA

Managed and co-managed multiple-locations generating $3M to $10.2M in yearly sales volume. Collaborated with District Manager to provide team support in retail, customer-focused grocery locations. Consistently drove teams to exceed customer satisfaction goals by 30%, while lowering inventory shrink and staff turnover rates to all-time lows. Reduced waste by 35%. Achieved 98% Health and Safety audits. Scored 100% Weights and Measures Compliance 2 years in a row. Increased Price Integrity from 70% to 98.8% in 3 locations.

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