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Referral Specialist Service Delivery

Houston, TX
January 31, 2023

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María Montes



Extensive case management experience with emphasis on needs assessment, service delivery and outcomes, advocacy, and community outreach.


Case Management


Strategic Planning


Community Outreach


Bilingual (English/Spanish)


City of Houston

[Job Title] - [Dates From]–[To]

Evaluated the region’s service delivery and outcomes.

Maintained the agency’s service and outcomes profiles.

Facilitated the development of systems of care.

Provided on-going technical assistance and training support to city wide services providers and partners.

Monitored compliance with rules and regulations, SOP’s, and grant requirements.

Assisted in the development and implementation of evidence-based program strategies.

Lead regional statistical review and human services workgroups.

Coordinated meetings with community partners to address the needs of the community and the clients served.

Conducted performance appraisals of staff.

Coordinated regional staff training in human services topics as approved by the Human Service Bureau.

Audited the Harris Health Certification from the City of Houston Health Department.


Family Development Specialist / IDA Coordinator - October 2005–Present

Performed screenings and assessments to determine the needs of families and the level of support needed.

Provided advocacy and support services to families to promote their self-sufficiency.

Determined eligibility for program services and performed appropriate referrals.

Assisted families in identifying barriers to self-sufficiency and setting goals and a plan to overcome them.

Conducted outreach activities within the community.

Coordinated finance related classes for participants.

Orange County Child Abuse Prevention Center

Suddenly Parents Program Case Work Specialist II - May 2002–September 2005

Provided in-home parenting education and case management services to families in accordance with grant requirements.

Developed client service plan and maintained case files as required.

Assisted families in developing and enhancing their self-sufficiency skills.

Provided crisis counseling to clients on an on-call basis.

Conducted outreach and public relations in the community.

Coordinated services with all agencies involved in a case.

Coordinated a monthly support group.

Assisted with curriculum and resource development.

Conducted training of new and existing staff.

Served as an advocate for the clients and their families.

Mentored new staff and interns/volunteers.

Anchorage School District

Bilingual Tutor - November 2000 –June 2001

Provided bilingual education to elementary school children.

Served as translator between parents and school.

Performed case management and assisted parents with housing, food, and medical needs referrals.

Child Care Connection, Inc.

Referral Specialist - July 1997 –July 2000

Managed case load of sixty families. Prepared monthly reports.

Assisted parents to obtain quality childcare.

Performed networking and outreach with local and national organizations.

Conducted training on child abuse safety guidelines for providers and how to find quality childcare for parents.

Department of Family and Youth Services

Human Services Intern - August 1997 –August 1998

Provided case management for abused children.

Conducted monitored visits for parents and court awarded children.

Conducted home inspections for future foster parents.

Performed investigations for adoption purposes.

Acted as emergency liaison between social service agency and families.


Master of Science in Human Services

Management and Leadership

Springfield College - Houston, TX

Bachelor of Arts in Human Services

Alaska Pacific University - Anchorage, Alaska

Associate of Science in Human Services

University of Alaska - Anchorage, Alaska

Associate of Early Childhood Education

Hostos Community College - Bronx, New York

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