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Customer Service Store Manager

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
7800
Posted:
January 31, 2023

Contact this candidate

Resume:

TIISETSO MOENG

Store Administrator/Supervisor

Contact Me

084*******

tiisetsomoeng100@gmail

.com

*** ****** ****** *******

Kimberley

,

Other Info

Skills

Training and Development

Planning and Coordination

Decision-Making

Flexible and Adaptable

Excellent Communication

Analytical and Critical

Thinking

Dependable and Responsible

Process and procedure

development

Strategic selling

References

Eldres Nyl

Store Manager

Footgear

087-***-****/084*******

Experience

10/2021 - Footgear Supervisor

Stock Management (according to P&P)

-Receiving and processing of stock according to

company policies & procedures

-Signing off invoices

-Liaising with Merchandise department: •

Outstanding orders • Invoices • Order Numbers •

-Processing claims and submit to Merchandise

department as required

-Conduct stock takes according to company standards and set of instructions

-Perform weekly: • Unit counts • Lay buy counts

-Check weekly: • Refunds and exchanges • Lay buy

refunds • Discounts

-Price changes on sales floor to be planned, processed and managed according to instructions

-Managing price overrides and ensuring stock pricing is corrected

-Attend to all IBT request daily and ensure the

following: • Pulling stock, checking stock, booking out on system, arranging for collection/ delivery,

ensuring all paperwork is complete • Receiving stock, checking stock, booking stock in, ensuring price is correct before Stock goes to the shop floor All IBT’s to be monitored and captured daily Asset Control

-Personally checking physical condition of assets- Adhering to maintenance/service requirements

-Ensuring assets are housed and used correctly

Amanda Moss

Store Manager

Footgear

087-***-****/082*******

Security

-Is honest in all dealings with customers, staff,

management and suppliers

-Cares for, maintains and reports damage of all

company property and equipment -Maintains

complete confidentiality of company documentation

and information

-Informing management of all suspected theft by

customers/staff

-Maintaining all security procedures, ie during

opening and closing of store Internal processes (admin

& operations)

Cash desk (according to standards and due dates)

-Ensuring that all cashiers have signed a cash

agreement

-Ensuring all cashiers are trained on the cash desk

-Perform daily audits on the cash ups, refunds and sales exception reports -Submit relevant reports to Finance in accordance to due dates OH&S (according to standards and due dates) -Perform regular OH&S

inspections in the store -Complete quarterly reports and submit to Risk Manager before the due date (June, Sept, Dec, March)

-Nominate training for: Fire Fighters, First Aiders & OH&S -Communicate all maintenance issues to the

AM and the PM and ensure maintenance issues are

addressed and finalised

Expense control

Maintains store expenses within budget by ordering and monitoring expenditure for: -Hospitality orders

-Stationary

-Cleaning - material and physical cleaning of store, carpets, windows, etc

-Bags/flyers

-Ensures correct disbursements allocated -Perform

weekly recon

Staff Management (according to standards and due

dates)

-Follow up on work permits and ensure compliance

-Attend to all leave (sick, annual, etc) and disciplinary matters, according to P&P -Consistent fair and firm application of the Code of Conduct

-Provides regular feedback to staff on the store’s performance

-Ensure all staff clock in and out as required on the biometric system and check the clockings vs the staff planner on a daily basis

-Keep staff files up to date and locked away to ensure all documentation is on hand in the store -Ordering of staff uniforms, once uniform agreements are signed

-Ensure that all paper work for new incumbents are completed and submitted to HR within the required

deadline

Administration

-Drafting, implementing and ensuring adherence to a kitchen roster

-Ensuring all staff implement daily housekeeping

duties.

-Drafting of the staff planner for approval by the SM

-Check and update staff analysis books on a daily

basis

-Compile and submit sales analysis to HO before the 7th of each month

-Drafting/submitting of any other monthly, weekly

or daily reports

-Controlling of communication of emails and

managing the process

-urnover (Reaching sales and targets and increasing profits) (This KRA is secondary - only once the main KRA is completed and also when the SM is off or on leave)

Sales Generation

Ensures that budgeted sales turnover is achieved on a monthly basis by: -Setting daily sales targets for the store and individual targets for all Sales Generators - Giving feedback on progress towards daily and

monthly targets

-Analysing and discussing new stock arrivals with

staff Merchandising (Product Management) Ensures

that Footgear merchandising standards are adhered to by: -Reviewing in-store displays on a daily basis - Implementing changes in conjunction with one up

manager. -Checking all relevant signage and

positioning thereof. -Ensuring that new lines and

fast/slow sellers receive appropriate attention -

Maximising promotions internal and external by

applying initiatives and according to instructions – product knowledge. -Analysing brand/gender

performance on a monthly basis Customer Care

(Service, queries and complaints)

-Follows appropriate procedures to obtain stock for customers.

-Implements the return/exchange policy effectively, according to company Sales Philosophy

-Ensures customers’ requests and queries are handled professionally

06/2021 -

10/2021

Footgear Sales Assistant

Sales

Customer service

Stock management

Cashier

Merchandising

Housekeeping

Replenishing

11/2020 -

12/2020

Skipper Bar Sales Assistant

Sales

Customer service

Stock management

Merchandising

Housekeeping

03/2012 -

02/2013

Shoprite Stockroom Assistant

Merchandise pick-up procedures

Receiving

Stock organisation

Stock management

Pallet arrangement

Warehousing functions

Education

2017 - 2017 Motheo TVET College Mechanical

Engineering N2

2013 - 2014 Raubex Training Centre Roadworker NQF Level 2

2013 - 2013 Northern Cape Urban TVET College

Electrical Engineering N3

2006 - 2010 St Boniface High School Matric



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