TIISETSO MOENG
Store Administrator/Supervisor
Contact Me
tiisetsomoeng100@gmail
.com
Kimberley
,
Other Info
Skills
Training and Development
Planning and Coordination
Decision-Making
Flexible and Adaptable
Excellent Communication
Analytical and Critical
Thinking
Dependable and Responsible
Process and procedure
development
Strategic selling
References
Eldres Nyl
Store Manager
Footgear
Experience
10/2021 - Footgear Supervisor
Stock Management (according to P&P)
-Receiving and processing of stock according to
company policies & procedures
-Signing off invoices
-Liaising with Merchandise department: •
Outstanding orders • Invoices • Order Numbers •
-Processing claims and submit to Merchandise
department as required
-Conduct stock takes according to company standards and set of instructions
-Perform weekly: • Unit counts • Lay buy counts
-Check weekly: • Refunds and exchanges • Lay buy
refunds • Discounts
-Price changes on sales floor to be planned, processed and managed according to instructions
-Managing price overrides and ensuring stock pricing is corrected
-Attend to all IBT request daily and ensure the
following: • Pulling stock, checking stock, booking out on system, arranging for collection/ delivery,
ensuring all paperwork is complete • Receiving stock, checking stock, booking stock in, ensuring price is correct before Stock goes to the shop floor All IBT’s to be monitored and captured daily Asset Control
-Personally checking physical condition of assets- Adhering to maintenance/service requirements
-Ensuring assets are housed and used correctly
Amanda Moss
Store Manager
Footgear
Security
-Is honest in all dealings with customers, staff,
management and suppliers
-Cares for, maintains and reports damage of all
company property and equipment -Maintains
complete confidentiality of company documentation
and information
-Informing management of all suspected theft by
customers/staff
-Maintaining all security procedures, ie during
opening and closing of store Internal processes (admin
& operations)
Cash desk (according to standards and due dates)
-Ensuring that all cashiers have signed a cash
agreement
-Ensuring all cashiers are trained on the cash desk
-Perform daily audits on the cash ups, refunds and sales exception reports -Submit relevant reports to Finance in accordance to due dates OH&S (according to standards and due dates) -Perform regular OH&S
inspections in the store -Complete quarterly reports and submit to Risk Manager before the due date (June, Sept, Dec, March)
-Nominate training for: Fire Fighters, First Aiders & OH&S -Communicate all maintenance issues to the
AM and the PM and ensure maintenance issues are
addressed and finalised
Expense control
Maintains store expenses within budget by ordering and monitoring expenditure for: -Hospitality orders
-Stationary
-Cleaning - material and physical cleaning of store, carpets, windows, etc
-Bags/flyers
-Ensures correct disbursements allocated -Perform
weekly recon
Staff Management (according to standards and due
dates)
-Follow up on work permits and ensure compliance
-Attend to all leave (sick, annual, etc) and disciplinary matters, according to P&P -Consistent fair and firm application of the Code of Conduct
-Provides regular feedback to staff on the store’s performance
-Ensure all staff clock in and out as required on the biometric system and check the clockings vs the staff planner on a daily basis
-Keep staff files up to date and locked away to ensure all documentation is on hand in the store -Ordering of staff uniforms, once uniform agreements are signed
-Ensure that all paper work for new incumbents are completed and submitted to HR within the required
deadline
Administration
-Drafting, implementing and ensuring adherence to a kitchen roster
-Ensuring all staff implement daily housekeeping
duties.
-Drafting of the staff planner for approval by the SM
-Check and update staff analysis books on a daily
basis
-Compile and submit sales analysis to HO before the 7th of each month
-Drafting/submitting of any other monthly, weekly
or daily reports
-Controlling of communication of emails and
managing the process
-urnover (Reaching sales and targets and increasing profits) (This KRA is secondary - only once the main KRA is completed and also when the SM is off or on leave)
Sales Generation
Ensures that budgeted sales turnover is achieved on a monthly basis by: -Setting daily sales targets for the store and individual targets for all Sales Generators - Giving feedback on progress towards daily and
monthly targets
-Analysing and discussing new stock arrivals with
staff Merchandising (Product Management) Ensures
that Footgear merchandising standards are adhered to by: -Reviewing in-store displays on a daily basis - Implementing changes in conjunction with one up
manager. -Checking all relevant signage and
positioning thereof. -Ensuring that new lines and
fast/slow sellers receive appropriate attention -
Maximising promotions internal and external by
applying initiatives and according to instructions – product knowledge. -Analysing brand/gender
performance on a monthly basis Customer Care
(Service, queries and complaints)
-Follows appropriate procedures to obtain stock for customers.
-Implements the return/exchange policy effectively, according to company Sales Philosophy
-Ensures customers’ requests and queries are handled professionally
06/2021 -
10/2021
Footgear Sales Assistant
Sales
Customer service
Stock management
Cashier
Merchandising
Housekeeping
Replenishing
11/2020 -
12/2020
Skipper Bar Sales Assistant
Sales
Customer service
Stock management
Merchandising
Housekeeping
03/2012 -
02/2013
Shoprite Stockroom Assistant
Merchandise pick-up procedures
Receiving
Stock organisation
Stock management
Pallet arrangement
Warehousing functions
Education
2017 - 2017 Motheo TVET College Mechanical
Engineering N2
2013 - 2014 Raubex Training Centre Roadworker NQF Level 2
2013 - 2013 Northern Cape Urban TVET College
Electrical Engineering N3
2006 - 2010 St Boniface High School Matric