Kate Knilans

adu11c@r.postjobfree.com 702-***-****

Profile: I am an innovated thinker, with precise attention to

detail while possessing past leadership skills, looking to be challenged while excelling in the industry. My positive attitude, ability to multitask in high-stress environments, and dedication to the business make me a strong addition to any team.

Employment:

Topgolf Las Vegas- Model Bayhost/ Event Ambassador- August 2017- Current

Warmly greet guests, anticipate all needs, and remain available through their event with us

Upselling techniques and performing bottle service

Connect with guests to personalize the experience and help create moments that matter

Extensive menu knowledge to help guide guests

Set up events in accordance to the BEO to fit guest’s specific requests

Be onsite actively serving and helping guest throughout the duration of the event

When the event concludes ensure the guests leave satisfied and enjoyed themselves

Jing- Server- February 2020- September 2020

Succeeded and thrived in fast paced, high stress work environment

Clearly communicate orders to kitchen staff and ensure all order are correct and on time

Engaged with customers regularly, explaining menu choices and other related questions

Upselling and ensuring guests satisfaction

Performing opening and closing duties to maintain cleanliness and proper set up

Hard Rock Café- Promotional Model/ Server- May 2015-September 2017

Succeeded and thrived in fast paced, high stress work environment

Clearly communicate orders to kitchen staff and ensure all order are correct and on time

Engaged with customers regularly, explaining menu choices and other related questions

Upselling and ensuring guests satisfaction

Performing opening and closing duties to maintain cleanliness and proper set up

Lifetime Athletic- Lifeguard/ Swim Instructor- March 2013- June 2015

Made scheduling and rotation for lifeguards and acted as leader to all staff

Reported and assisted security with incidents taking place on the pool deck

Practice customer service by answering all phone calls and greeting all guests as they walked in

Made sure that all patrons were safe while swimming

Taught students the proper ways to swim during class

Education:

College of Southern Nevada- Associate of General Science obtaining Bachelors in Business

Rancho High School Medical Magnet Program graduated with Honors diploma

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