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Customer Service Patient Services

Location:
Sacramento, CA
Posted:
January 29, 2023

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Resume:

JENY CHUNG

Citrus Heights, CA ***** adu0ei@r.postjobfree.com

Professional Summary

Highly skilled and enthusiastic professional with more than Number years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Skills

Employee Training Program

Employee Work Scheduling

Office Supplies and Inventory

Patient Reaction Monitoring

Employee Recruitment and Hiring

Quality Patient Care

Patient Information

Nursing Assistance

Dressing Changes

Maintaining Medical Records

Pulse Oximetry

Office Operations

Work History

Med/Care Manager 01/2021 to Current

Carlton Senior Living – Orangevale, CA

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Communicated with patients, ensuring that medical information was kept private.

Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.

Motivated and supervised Number Job title and Job title in delivering quality patient care.

Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Increased patient satisfaction scores by Number% within Timeframe.

Medication Technician 08/2016 to 01/2021

Eskaton – Orangevale, CA

Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.

Reviewed patient progress to document effects of any prescribed medication.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.

Administered psychotropic medications and anxiety education to patients to provide mental health care.

Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Turned and repositioned patients to prevent bedsores.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Assisted in maintaining conducive environment for residents by adhering to infection control policies.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Worked with Job title to complete Number Type and Type daily treatments.

Education

Bachelor Science of Nursing 04/2004

AGO FOUNDATION COLLEGE OF NURSING - Philippines



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