**/**** - *******

**/**** - **/****

**/**** - **/****

**/**** - **/****

Christina Scafidi Adams

adu064@r.postjobfree.com / 727-***-**** / Spring Hill, FL 34606 Experience

James - Manager at Cleaners

Springhill, Florida

LJA Enterprises - Telemarketer

Java Bean - Barista Manager

Brooksville, FL

Anclote Plaza - Toll Collector

● Unloaded and folded clean laundry from dryers and stored in appropriate areas. Loaded and unloaded washers and dryers, observing correct operating instructions.

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● Loaded carts with clean linen to transport to designated storage areas. Complied with corporate and department standards and regulations to encourage safe and efficient operations.

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● Folded clean laundry and placed into stacks in specified areas for distribution.

● Inspected laundry for damage or stains to repair or pre-treat. Started washers and driers, turning valves or levers to regulate machine processes.

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Set dryers at appropriate drying times and settings by taking into account fabric type and load size.

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Enforced customer service standards and resolved customer problems to uphold quality service.

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Exercised good judgment and decision-making in escalating concerns and resolving issues.

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● Entered time and attendance logs in preparation for payroll. Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.

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Worked well with automatic computer dialing and proprietary software to manage daily call loads.

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Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

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● Handled inbound telephone calls from interested customers. Provided timely, courteous and knowledgeable responses to information requests.

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Communicated effectively with clientele to maintain customer satisfaction and loyalty.

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01/2002 - 12/2003

Spring Hill, FL

Dean - Silverthorn Country Club

Spring Hill, FL

● Processed toll payments and issued accurate receipts to motorists.

● Provided operational reports listing daily toll lane activity. Monitored and classified vehicles passing through toll lanes to comply with company procedures.

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Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.

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● Greeted customers promptly and responded to questions.

● Maintained work area and kept cash drawer organized.

● Counted and balanced cashier drawers.

● Processed customer payments quickly and returned exact change and receipts.

● Built and maintained productive relationships with employees.

● Remained aware of surroundings and secured cash to minimize loss potential.

● Assisted customers by providing information and resolving complaints.

● Answered phones promptly to record and confirm reservations.

● Greeted incoming guests to escort to assigned dining area and present menus. Managed guest expectations by relaying information regarding hours, wait times and specials.

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Checked dining and serving areas to verify proper cleanliness and readiness for guests.

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Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

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Greeted customers, answered questions and recommended specials to increase profits.

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Tracked seated guests and available seating using computer-based and mobile reservation software.

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● Took beverage orders and served drinks during peak meal times.

● Answered telephone to provide dining information and take reservations. Performed regular restroom checks to restock supplies and handle minor cleaning.

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Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

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